JOB DESCRIPTION:
Coordinates aftersales and training activities throughout the Latin America and Caribbean region, including dealer communications, training administration, Learning Management System (LMS) support, reporting, departmental administration, invoice processing, payment coordination, and regional program support. Serves as the primary coordinator for operational and administrative activities supporting the Aftersales & Training department. Provides administrative, reporting, and coordination support for Technical Information Reports (TIR), Authorization Requests (AR), warranty-related activities, and product quality investigations when required, including coverage during the absence of the Regional Field Service Engineer. This position does not perform technical investigations, root-cause analysis, warranty assessments, or Authorization Request approvals.
% of time spent
on each activity
PRINCIPAL DUTIES & RESPONSIBILITIES
25%
1.
Training Administration & LMS Coordination: Maintains LMS records, monitors participation and certifications, prepares training reports, coordinates training communications and supports training administration processes.
25%
2.
Aftersales Administration & Financial Coordination: Coordinates invoice processing, payment requests, vendor documentation, expenditure tracking, purchase requisitions, administrative controls and related aftersales and training administrative activities.
20%
3.
Training Programs & Event Coordination: Coordinates regional training programs, workshops, webinars, meetings and dealer events, including logistics, communications, attendance tracking and event support.
15%
4.
Aftersales Reporting & Dealer Communications: Collects and analyzes dealer information, prepares reports and dashboards, and coordinates aftersales, service, warranty and training communications.
10%
5.
TIR, Warranty & Quality Support (Backup Function): Provides administrative support for TIR, AR, warranty and quality activities during the absence of the Regional Field Service Engineer. Does not perform technical investigations or approvals.
5%
6.
Management Reporting & Documentation: Prepares presentations, summaries, reports and maintains departmental records.
7.
Performs miscellaneous duties as assigned.
Qualifications- Reports to: Sr. Manager, Aftersales & Training
EDUCATION, EXPERIENCE & TRAINING
- Associates of Arts degree or equivalent directly related work experience and preferably pursuing a Bachelor’s degree in business, accounting, or engineering
- Minimum three (3) years of experience in business, sales administration, or related field
KNOWLEDGE
- Knowledge of office management policies, technologies, and procedures
- Project management and budget administration knowledge
- Understanding service and parts operations, including quality and warranty systems, is a plus
- Working knowledge of Learning Management System (LMS) administration
- Basic usage of Power Bi software is a plus
SKILLS & ABILITIES
- Proficient PC skills in Microsoft Office applications (database, graphics, presentation, spreadsheet and word processing)
- Excellent written and verbal communication and presentation skills
- Fluent in Spanish and English
- Strong analytical skills
- Proficient at Internet search techniques
PHYSICAL STANDARDS
The employee must be able to access, enter, and retrieve data using a computer. There are occasional instances requiring lifting of light to average objects (5 lbs. to 60 lbs.) and rare instances requiring lifting of heavy objects (over 60 lbs.).
Requires international travel over 5% - 15% of the time, including overnight stays.
Exceptional Perks That Go Beyond the Basics
Join a workplace that invests in your well-being—mind, body, and future:
- Comprehensive Health Coverage
Medical, dental, vision, and fertility benefits to support you through every stage of life - Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support
- Generous Time Off
Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need - Smart Retirement Planning
Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC) - Peace of Mind
Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you - Wellness Program
Access a variety of tools and resources designed to support your physical and mental well-being - Tuition Reimbursement
Pursue continued education with financial support for job-related coursework, degree programs, and professional growth - Exclusive Employee Discounts
Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more
#ISZA
Skills Required
- Associate of Arts degree or equivalent directly related work experience
- Minimum three years of experience in business, sales administration, or a related field
- Fluent in Spanish and English
- Proficiency with Microsoft Office applications
- Excellent written, verbal communication, and presentation skills
- Strong analytical skills
- Knowledge of office management policies, technologies, and procedures
- Project management and budget administration knowledge
- Working knowledge of Learning Management System administration
- Bachelor's degree in business, accounting, or engineering
- Understanding of service and parts operations, including quality and warranty systems
- Basic Power BI usage
What We Do
Isuzu is the global leader in commercial vehicles and diesel engines. We consistently focus on “creation without compromise” in the process of building and maintaining a world class organization. By expanding our operations across the globe, Isuzu products benefit people in over 100 countries. To ensure the most advanced performance and superb service, we are moving forward in product development, quality, manufacturing systems and customer support, which will become the new global standards of excellence. We hold an uncompromising commitment to improvement for better products and a better partnership with the world.
