Top Operations & Support Jobs

The IT Business Analyst gathers and documents business requirements, process maps, use cases, and functional specifications. The role partners with stakeholders, architects, developers, QA, business sponsors, and Compliance to deliver technology projects. Responsibilities include identifying AI and automation opportunities, defining AI-agent requirements, supporting testing, leading UAT and sign-off, documenting deployment plans, and measuring post-deployment results. The position requires Salesforce expertise, familiarity with APIs and data formats, and at least five years of IT business analysis experience.

Provides onsite technical support to staff, faculty, and students through walk-ins, calls, and ticketing systems. Troubleshoots Windows hardware, software, printing, and equipment issues; tracks tickets through resolution; supports multimedia events, equipment scheduling, computer labs, printers, plotters, and loaner equipment. Requires professional customer service, communication, problem-solving, organization, and flexibility to work primarily weekends during varying academic seasons.

Provides remote and onsite technical support for hardware, software, networks, peripherals, user accounts, and permissions. Resolves help desk requests, troubleshoots complex issues, performs system maintenance, and supports software and hardware implementations. Maintains technical documentation and knowledge bases, contributes to IT policies, participates in an on-call rotation, and travels locally to client sites. Requires strong communication, analytical, and problem-solving skills, plus experience with operating systems, Microsoft Office, Active Directory, servers, and virtualization.

Owns GTM territory planning, design, assignment rules, account realignment, partner overlays, and territory optimization. Monitors Salesforce account and territory data integrity, resolves duplicates and misalignments, manages enrichment processes, and defines system requirements for configuration changes. Builds scenario models, coverage reports, attribution models, and audit documentation while partnering with Sales, Channel, Strategic Partnerships, Revenue Insights, and Systems teams.

Leads daily HVAC, plumbing, and electrical operations across the Greater Duluth market. Oversees department leaders and frontline teams, drives revenue, profitability, productivity, customer satisfaction, retention, safety, and operational efficiency. Partners with executive leadership on growth strategy, budgeting, workforce planning, recruiting, talent development, compliance, and continuous improvement. The role requires strong people leadership, business acumen, performance management, and experience leading field-service or operational organizations.

Leads legal operations and eDiscovery strategy, governance, systems, workflows, and service delivery. Oversees Exterro and CounselLink administration, legal holds, discovery processes, litigation support, legal technology, vendors, legal spend reporting, dashboards, and responsible AI adoption. Partners with attorneys, technology teams, business stakeholders, outside counsel, and vendors to improve efficiency, defensibility, system adoption, and operational performance.

Welcomes customers in person and by phone, directs calls, answers inquiries about vehicle sales, service, and parts, maintains an organized dealership front desk, provides administrative support, and completes records and data entry. The role requires strong communication, organization, multitasking, interpersonal skills, and basic office software proficiency. No prior experience is necessary.

Responds to customer, dealer, and service-partner inquiries by phone and email; documents cases, manages service tickets, processes parts orders, provides shipping and warranty assistance, and performs basic fitness-equipment troubleshooting. Collaborates with logistics, sales, and technical teams, escalates complex issues, monitors follow-up, and communicates recurring problems for process improvement.

Provides onsite IT and desktop support for approximately 60 users at a law firm. Responsibilities include responding to tickets, troubleshooting computers, mobile devices, printers, copiers, and peripherals, assisting users, coordinating with IT and software vendors, educating staff, documenting procedures, and escalating issues. Requires occasional evening and weekend work for off-hours IT tasks.

Support the CEO and executive team through complex calendar management, confidential communications, expense processing, travel coordination, board meeting logistics, and event planning. Lead Washington, DC office operations, including vendors, supplies, facilities, schedules, and workplace experience. Support company social content, coordinate onsite and offsite gatherings, and manage special projects and workflow improvements in a fast-paced startup environment.