Top Operations & Support Jobs

Configure, migrate, troubleshoot, and support Jira, Confluence, and Jira Service Management environments, including workflows, automations, dashboards, filters, permissions, and customizations. Provide customer demonstrations, documentation, technical guidance, and timely support through tickets, email, and Microsoft Teams. Perform Atlassian data migrations to Azure, research solutions, maintain knowledge resources, and participate in Agile team activities.

Supports marketing operations and information systems by maintaining automations, integrations, and SaaS platforms; triages incidents, resolves tickets, documents procedures, gathers requirements, executes testing, and assists with enhancements. The role partners with stakeholders and technical teams, troubleshoots basic issues, supports continuous improvement, and learns business processes, data flows, and platform capabilities under guidance.

Manages customer orders from receipt through completion, including order entry, validation, tracking, delivery coordination, and issue resolution. Maintains customer relationships, resolves shipment, inventory, billing, and fulfillment issues, and collaborates with Sales, Supply Chain, Operations, and Finance. Maintains accurate ERP records, supports reporting, and ensures service, compliance, and quality standards. Requires customer service or order management experience, strong communication and problem-solving skills, and proficiency with Microsoft Office; SAP and Lean or Six Sigma experience are preferred.

Coordinates aquatics operations for city pools and splash pads, including staffing, scheduling, safety, programming, facility use, customer service, budgets, vendors, and compliance. Supervises and develops seasonal and part-time staff, maintains certifications and operational records, responds to emergencies, monitors pool conditions, coordinates repairs, and evaluates participation, revenue, and customer feedback to improve services. The role also supports swim lessons, lifeguard training, events, rentals, community partnerships, and public inquiries.

Serves as the company’s front desk contact by answering calls, greeting customers, handling service and account inquiries, processing payments, and resolving routine concerns. Maintains customer records, performs data entry, manages documents and mail, supports billing assistance, and maintains organized filing systems. Operates office equipment, orders supplies, supports daily office operations, and protects confidential customer information.

Provides high-level administrative and operational support to the CEO and COO. Manages complex calendars, domestic travel, expenses, executive materials, leadership meetings, confidential information, records, and follow-through on initiatives. Serves as a professional point of contact, anticipates executive needs, resolves scheduling challenges, and adapts to changing priorities while maintaining discretion, organization, and professionalism.

Processes customer orders by reviewing information, entering orders into the CRM system, scheduling production and delivery, resolving discrepancies, distributing documents, and following administrative procedures. The role supports sales, finance, administration, and marketing in a fast-paced office environment. Strong accuracy, communication, problem-solving, time management, typing, 10-key, and phone skills are required.

Provide on-site and remote technical support for Windows, Mac, hardware, software, networks, and enterprise systems. Manage tickets within SLAs, prioritize incidents, diagnose failures, configure and install equipment, coordinate vendor repairs, and maintain IT assets. The role also involves process improvement, documentation, on-call support, and occasional on-site work in Arlington and regional offices.

Leads enterprise IT service delivery, Help Desk operations, Microsoft 365 administration, Active Directory, identity and access management, vendor coordination, and continuous improvement. Oversees operational processes, technical projects, security, compliance, service resilience, and end-user technology support while coordinating with business and engineering teams.

Provides advanced technical support and systems administration for Army training environments, including JLCCTC, ARCHER, servers, networks, virtualization, storage, cybersecurity, backups, and simulation systems. Integrates and validates distributed exercise environments, troubleshoots tier-III incidents, supports AAR analytics and GIS visualization, maintains configurations and documentation, and assists with software development, automation, training, and technical operations for Mission Command Training Program exercises.