Top Operations & Support Jobs

Serve as a trusted partner to senior executives by managing complex calendars, prioritization, meetings, travel, communications, expenses, events, and confidential information. Coordinate across leaders and teams, anticipate conflicts and organizational needs, establish scalable support practices, and improve workflows through technology, automation, and AI. The role supports executives across Sales, Marketing, Technology, and Product and may be remote or office-based in the United States.

Provides first-line customer support for SaaS products through phone, chat, and email. Responsibilities include troubleshooting software issues, documenting and escalating tickets in Zendesk, verifying bugs, supporting assigned products as a subject matter expert, meeting SLAs, updating documentation, gathering feedback, collaborating with product and development teams through Jira, and contributing to process improvements.

Build and lead Roo’s Revenue Operations function, establishing its strategy, operating model, systems, governance, forecasting, pipeline management, and reporting. Own HubSpot and broader GTM systems while partnering with Sales, Marketing, Customer Support, Finance, and Data to improve capacity planning, lead management, conversion, compensation, quotas, territories, and revenue predictability. Hire and develop a lean team, expand operational scope, and apply AI safely to improve efficiency and insight.

Provide executive administrative support to Tomahawk program leaders: manage calendars and meetings, prepare travel and expense reports, support onboarding/relocations, coordinate multi-site meetings and materials, recommend process improvements, maintain confidentiality, and provide backup support to other executive assistants.

Processes orders and receipts through third-party logistics facilities while serving as the primary customer liaison. Coordinates inventory flow, allocations, traffic, routing, and client priorities; communicates service-level requirements to operations; resolves client issues and collaborates across departments. The role also follows safety, security, and standard operating procedures in a warehouse environment.

Provides executive operational and strategic leadership across Workforce Development, Social Enterprises, and Mobility Services. Oversees multi-site operations, P&L performance, budgeting, government contracts, business development, compliance, service delivery, workforce outcomes, and organizational growth. Leads directors and managers, builds partnerships with government agencies and community stakeholders, monitors KPIs and financial performance, and drives continuous improvement while maintaining mission-aligned, person-centered services.

Assists with managing park and marina operations, recreation activities, facilities, maintenance, reservations, retail sales, inventory, budgets, revenue, grants, and customer service. Supervises full-time, seasonal, and variable staff; supports hiring, scheduling, training, inspections, safety, compliance, and Clean Marina requirements. Assumes managerial responsibility during the Park and Marina Manager’s absence.

Assists the Operations Manager with daily service department execution, including scheduling, manpower allocation, warehouse and inventory operations, equipment staging, purchase orders, subcontractor oversight, and customer commitments. Supervises and coaches Service Coordinators, enforces operational procedures, supports administrative functions and technician training, and develops leadership skills for progression into an Operations Manager role. The position requires on-site work in warehouse and field environments.

Provides regional administrative and executive support, including calendar management, travel coordination, expense reporting, office operations, meeting preparation, communications, HR assistance, payroll, compliance, document management, and support for marketing, bids, and community outreach. Maintains office supplies, files, contracts, reports, and administrative records while coordinating with employees and executives across the region.

Coordinates Ohio lottery terminal delivery, removal, and relocation schedules; creates and distributes SLA and logistics reports; monitors service-call queues; supports customers, retailers, dispatch, field service, and the Global Response Center; manages equipment inventory, consumables, late-call penalties, and field schedules; analyzes operational statistics and assists with field-operations programs, communications, troubleshooting, and documentation.