What we will offer you:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training and career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.
Reporting to the District Manager, the Operations Administrator is answerable for leveraging developed policies and procedures to process service work orders in an accurate and timely manner. The Operations Administrator will also update and maintain customer account information ensuring that account data is current and accurately reflects the account status.
What you’ll do:
- Support FRA (Federal Railroad Administration), NJDCA (NJ Department of Community Affairs), and NJDOT (New Jersey Department of Transportation) compliance documentation, regulatory filings, audit preparation, and resolution of related compliance matters. May also be needed to support the Geneva, NY rail terminal with similar regulatory, compliance, and audit-related responsibilities.
- Validate and update customer account information for conformity and accuracy; obtain missing details and maintain system integrity.
- Oversee liquid inventory across meters, trucks, yards, and distillates, including month-end entries, reconciliation, and investigation of discrepancies or handheld entry errors.
- Advise billing of throughput deliveries and communication of discrepancies to relevant stakeholders.
- Identify workflow gaps and implement corrective actions, collaborating with cross-functional teams to streamline processes and enhance efficiency.
- Track KPIs and prepare performance reports for leadership while analyzing error trends and implementing preventive measures.
- Act as the primary escalation point for internal and external stakeholders, coordinating with Operations, Finance, and Supply teams to resolve complex issues.
- Assure conformity with corporate policies, audit requirements, and regulatory standards across all processes.
- Guide team competency and process adherence through structured training and development programs.
- Execute administrative and coordination tasks such as managing OT codes, searching LSDs, supporting affinity groupings, reviewing EODs and PD tool updates, and monitoring Costco deliveries; if applicable.
- Performs other related duties as assigned.
What you bring:
- High school diploma or GED, equivalent work experience in administrative or operations support roles or related fields.
- Minimum of one to three (1-3) years of work experience in operations, service coordination, or administrative support is an asset. Experience with work order processing, inventory management, and conformity documentation. Preferred familiarity with ERP systems and handheld data entry tools. Prior exposure to cross-functional collaboration (Delivery, Service, Finance).
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience.
Skills Required
- High school diploma or GED, or equivalent work experience in administrative, operations support, or related fields
- One to three years of experience in operations, service coordination, or administrative support
- Experience with work order processing, inventory management, and conformity documentation
- Familiarity with ERP systems and handheld data entry tools
- Prior cross-functional collaboration with Delivery, Service, or Finance teams
What We Do
Superior Plus is a leading North American energy distributor serving approximately 710,000 customer accounts in the United States and Canada. Its primary businesses distribute propane, compressed natural gas, renewable natural gas and hydrogen, along with related products and services. The company supplies clean-burning fuels to residential, commercial, utility, agricultural and industrial customers that are not connected to a pipeline, supporting their heating, transportation and operational needs.
