Top Operations & Support Jobs

Develops, coordinates, implements, and supports Internet-based EDI strategies and legacy systems. Resolves transaction issues, identifies root causes, collaborates with internal teams and trading partners, supports EDI requests, trains users, maintains platform documentation, and recommends process improvements for EDI implementations, renewals, updates, and enterprise integration projects.

Leads multiple distribution branches across an assigned zone, overseeing sales growth, profitability, market share, customer satisfaction, employee development, and operational compliance. Manages branch managers, forecasts performance, develops business and marketing plans, reviews P&L, builds customer and community relationships, safeguards company assets, and enforces safety and company policies. The role is based in Austin, Texas, supports several Texas locations, and requires up to 40% business travel.

Provide first-line technical support for Mac and Chromebook users through virtual and in-person help desks. Manage onboarding, offboarding, access provisioning, laptop provisioning, documentation, inventory, and international onboarding. Participate in weekend support rotations, maintain service standards, troubleshoot user issues, and improve IT workflows while collaborating with employees, contractors, developers, executives, and operations teams.

Provide first-line technical support to employees and contractors through virtual and in-person help desks. Support Mac and Chromebook systems, perform onboarding and offboarding, provision and deprovision access, assist international onboarding, maintain IT documentation, participate in weekend support rotations, and improve workflows and service-level performance.

Support the Community Manager with daily operations, enforcing community standards, conducting inspections, assisting homeowners, liaising with vendors and committees, overseeing site staff, supporting assessment collections, and attending board meetings.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Provides part-time administrative and customer service support for plant operations. Responsibilities include welcoming visitors, managing mail and deliveries, scanning and retaining records, maintaining physical and electronic files, entering data, preparing documents, and supporting facility operations and human resources. The role requires strong organization, attention to detail, interpersonal skills, and proficiency with Microsoft Office tools.

Administers and supports Salesforce by gathering requirements, configuring objects, workflows, reports, dashboards, automations, profiles, and sandboxes. Supports integrations, data exchange, testing, data quality, cleanup, troubleshooting, and maintenance. Provides end-user support and training while monitoring user adoption and translating business needs into Salesforce solutions.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.

Support and administer assigned business applications, including troubleshooting, monitoring, user security, backups, disaster recovery, upgrades, release management, vendor coordination, and operational improvements. The role also coordinates application user groups, change management, project activities, and cross-department planning while ensuring systems remain reliable, secure, current, and efficient.

Manage client tax-related cases from onboarding through completion, provide regular updates and support, coordinate with enrolled agents and compliance teams, handle multiple deadlines, and meet performance targets while maintaining client satisfaction.