Associate II - ECC Enterprise Support, Remote-Bilingual Spanish
At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases.
What You’ll Do
- Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
- Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
- Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
- Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities.
- Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
- Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
- Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.
What You Bring
- A passion for people and purpose.
- 1+ year of experience in customer service, sales, or call center environments.
- Ability to communicate effectively in both English and Spanish (spoken and written) preferred.
- Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
- Strong multitasking, time management, and organizational skills.
- Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
- Ability to work independently and as part of a mission-driven team.
- High school diploma or equivalent required.
Why Join Us?
- Make a Difference: Every interaction supports lifesaving research and care at St. Jude.
- Grow Your Career: Gain valuable experience in nonprofit fundraising, donor relations, and communications.
- Be Part of Something Bigger: Join a passionate team united by purpose and driven by impact.
Schedule: Monday Through Friday 11:30 AM CT to 8:00 PM CT, Work from Home
Benefits & PerksThe following Benefits & Perks apply to Full-Time Roles Only.We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Skills Required
- At least 1 year of experience in customer service, sales, or call center environments
- Effective English and Spanish communication, spoken and written
- Excellent verbal and written communication skills
- Strong multitasking, time management, and organizational skills
- Comfort using Microsoft Office, CRM systems, and social media tools
- Ability to work independently and collaboratively
- High school diploma or equivalent
St. Jude Children's Research Hospital - ALSAC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about St. Jude Children's Research Hospital - ALSAC and has not been reviewed or approved by St. Jude Children's Research Hospital - ALSAC.
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Fair & Transparent Compensation — Pay is considered generally fair for many roles, with overall compensation ratings leaning positive and a majority indicating they feel fairly paid in some datasets.
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Healthcare Strength — Benefits are often described as comprehensive, with strong healthcare coverage and dependable plans highlighted as a key advantage.
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Retirement Support — Retirement benefits are portrayed as solid, contributing to perceptions of a robust overall benefits package.
St. Jude Children's Research Hospital - ALSAC Insights
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
