Top Operations & Support Jobs

Manage Washington workers’ compensation claims for consulting clients, focusing on cost containment, claim investigation, return-to-work strategies, medical coordination, and customer education. Review claim and regulatory documentation, communicate with employers, medical providers, underwriters, and L&I employees, advocate for customers, monitor claim procedures, develop action plans, and coordinate financial analytics and service delivery.

Provides administrative and technical support for commercial insurance accounts. Responsibilities include checking and processing policies and endorsements, invoicing, claims reporting, issuing certificates and auto ID cards, supporting renewals, maintaining compliance and client records, and coordinating with service teams, vendors, and carriers. The role also requires ongoing insurance industry training and continuing education.

Provides Level 2 escalation support for Windows endpoints, Microsoft 365, networking, Active Directory, Entra ID, servers, and VMware. Administers accounts, access controls, endpoint policies, patches, security tools, and device compliance. Troubleshoots complex hardware, software, identity, file access, and infrastructure issues; performs root cause analysis; automates routine tasks with PowerShell; documents solutions; mentors junior technicians; and manages escalated tickets according to business impact and SLA commitments.

This role supports commission operations by resolving inquiries, improving processes, and ensuring accurate commission payouts through collaboration across teams.

Resolves customer inquiries, manages accounts, identifies service opportunities, facilitates collections, and delivers quality customer service. Completes training, uses multiple applications and computer screens, meets productivity standards, and supports customer retention and revenue goals. The role provides on-the-job training and may lead to promotion as an Account Expert.

Answers and transfers calls, greets visitors, provides professional client and staff service, manages confidential information, prioritizes workflows, meets deadlines, troubleshoots basic equipment issues, and supports office projects. The role requires strong communication, customer service, organization, multitasking, attention to detail, Microsoft Word and Excel skills, and the ability to work onsite in a fast-paced team environment.

Provides professional reception and administrative support by answering and transferring calls, greeting visitors, notifying employees, assisting staff and clients, handling confidential information, prioritizing workflows, troubleshooting basic equipment issues, meeting deadlines, and maintaining efficient office operations. The role requires strong customer service, communication, organization, multitasking, computer, and teamwork skills in a professional onsite environment.

Provides daily office services including reprographics, mail processing, intake, document handling, equipment operation, quality assurance, and client support. Maintains logs and job tickets, prioritizes workflows, meets deadlines, troubleshoots basic equipment issues, manages supplies, answers communications, and follows company and client policies. Requires professional interaction with clients and teams, careful handling of confidential information, and the ability to lift up to 50 pounds.

Provides day-to-day technical direction and operational support to claims, customer service, membership, and operations associates. Responsibilities include workflow guidance, training, answering technical questions, complex case resolution, inventory monitoring, records maintenance, policy and procedure review, and coordination with training teams. The role requires multitasking across calls and digital queues, strong communication, problem-solving, empathy, attention to detail, and flexibility for occasional overtime and onsite work.

Lead the high-dollar claims audit team performing pre- and post-payment audits and adjudication of complex medical and pharmacy claims. Train, coach and mentor staff; maintain quality/productivity records; create and update policies and procedures; serve as subject matter expert for workflow, policy, and technical questions; interface with stakeholders, manage projects, respond to external audits, and adjudicate high-dollar claims with final approval authority.

Provides administrative support to the Compliance department by maintaining databases, preparing documents and reports, managing schedules, coordinating meetings, handling correspondence and phone calls, conducting research, and operating office equipment. May supervise clerical staff and coordinate office services. Requires strong communication, customer service, organization, attention to detail, and deadline management.

Provides multichannel customer support through calls, email, and live chat. Partners with sales professionals to prepare intake documents, create accounts, process orders and returns, address billing and payment inquiries, and identify upselling opportunities. Owns customer interactions from start to finish, delivers personalized responses, advocates for customers, and helps the team achieve performance goals.

Leads and supervises a Service Desk team supporting corporate and branch employees. Oversees service processes, change management, ticket routing, escalations, scheduling, training, executive support, hardware and software forecasting, KPI reporting, and IT projects. Provides advanced troubleshooting guidance, manages team performance and coverage, and travels to branch locations for acquisitions and greenfield initiatives.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Provides individualized career planning, job development, placement, vocational counseling, and job retention support for clients facing employment barriers. Builds employer and community partnerships, advocates for clients, teaches workplace-readiness skills, supports accommodations and benefits planning, responds to workplace challenges, maintains progress documentation, and provides community-based employment services and transportation when needed.