Top Operations & Support Jobs

Build and lead a customer support quality assurance function: design scorecards and sampling, monitor 100% of interactions (human and AI), track quality metrics, coach agents, surface recurring customer pain points, and deliver data-driven recommendations to product and leadership.

Lead strategy and operations for Services Delivery: define processes, build decision frameworks, partner with analytics and engineering, develop metrics and dashboards, and drive scalable improvements across delivery, finance, and regional operations.

Provide day-to-day and project support for end user computing: troubleshoot desktop/mobile apps, maintain OS builds and patching, package and deploy applications, manage profiles with FSLogix, support O365 and Exchange, deploy and manage macOS/iOS with JAMF Pro, support VDI (Omnissa Horizon/AppVolumes), automate processes, own incident tickets, and provide on-call support.

Own and process trade transactions on Forge's platform, ensure timely settlement and regulatory compliance (SEC/FINRA), identify and mitigate operational risk, support system/process improvements, collaborate with brokers, issuers, clients, and internal teams, and maintain accurate transaction records.

Serve as the frontline ambassador for the credit union by greeting members, handling transactions, answering inquiries across channels, processing deposits/withdrawals, balancing the cash drawer, educating and promoting products, resolving complaints, and adhering to policies and regulations to ensure accurate, confidential, and positive member experiences.

Provide tier-3 concierge-level customer support, troubleshoot escalations, guide T1/T2 agents, manage support projects/programs, partner with Product and Engineering, and use AI tools to improve member experience.

Coordinate real estate transactions from contract to close, managing paperwork, deadlines, vendor access, and communications among agents, clients, lenders, and closing companies. Handle high volume of deals, provide proactive follow-up, and ensure contract compliance to deliver exceptional agent and client service.

Build, deploy, and iterate AI-powered revenue workflows to automate and scale provider GTM motions. Lead end-to-end Rev Ops initiatives from problem definition and data analysis through implementation, partnering with R&D and Data teams. Shadow reps to design usable processes, measure performance via quantitative analysis, and drive adoption and continuous optimization of AI-native tools and systems.

Client-facing role managing fixed income account operations: reconciliations, settlement monitoring and fail management, corporate actions, issue investigation, and stakeholder communications. Supports onboarding, platform enhancements, and ensures data integrity across fixed income securities.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.