Top Operations & Support Jobs

Provide high-level executive support to the Chief Product Officer and Chief Technology Officer. Own complex calendars, meeting preparation, travel, communications, follow-through, and executive operating systems. Coordinate R&D leadership activities, offsites, events, and team logistics while anticipating needs, exercising independent judgment, managing stakeholders, and ensuring commitments are completed.

Provides senior Level I and II technical support for Windows, macOS, virtual desktops, Microsoft 365, mobile devices, printers, and peripherals. Manages ServiceNow tickets, documents procedures, analyzes recurring issues, performs root-cause analysis, supports implementations, and escalates complex problems. Mentors junior technicians, communicates with users and management, participates in projects, and may travel to remote locations.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

The role involves managing the CEO's calendar, organizing travel, running the SF office, coordinating supplies, and ensuring a welcoming environment for employees by planning team events and improving office setup.

Own and improve Salesforce and go-to-market systems, including automation, integrations, CPQ migration, quoting workflows, product catalogs, pricing rules, data structures, and reporting processes. Partner with Sales, Marketing, Finance, Revenue Operations, and Customer Success teams to scope and implement scalable solutions. Administer AI-powered tools, document workflows, conduct training, and support cross-functional strategic decisions.

Provides Tier 3 customer support by troubleshooting complex issues, handling escalations, coaching Tier 1 and Tier 2 teams, and supporting members through chat, email, and phone. Acts as a product expert, owns support functions, manages projects and programs, and partners with Product, Engineering, and Customer Success to improve member experience and support operations.

Develops and maintains configuration-controlled aircraft service bulletins for V-BAT systems. Translates engineering changes, safety concerns, inspections, corrective actions, and operational limitations into clear maintenance procedures. Collaborates with engineering, quality, manufacturing, flight-test, supply chain, and field-support teams; interprets drawings, schematics, BOMs, test data, and software releases; manages technical reviews, revisions, approvals, applicability, compliance requirements, and field communications.

Leads revenue operations and GTM innovation by advising Sales, Marketing, and Customer Success; building AI-first systems, automations, dashboards, and workflows; analyzing funnel performance; improving forecasting and pipeline health; and driving cross-functional initiatives that increase GTM efficiency and revenue growth.

Leads revenue operations across Sales, Partner, and Customer Success, owning pipeline management, forecasting, territory planning, KPIs, dashboards, systems, and process improvement. Partners with Finance, Analytics, Product, and leadership to translate go-to-market strategy into scalable execution. Manages AI-enabled sales tools, reporting, automation, operating cadences, and a high-performing operations team while driving revenue growth, retention, expansion, and customer outcomes.

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.