What You'll Do:
Dispatch Work Orders - Identify scope, SLAs, and client requirements while maintaining adherence to dispatch policies and procedures
Subject Matter Expert – Knowledgeable on dispatch and emergency vendor sourcing processes
Data Entry - Enter information into our database and ensure consistency and accuracy
Billing - Adhering to internal billing procedures and issuing payments as needed
Professionalism - Demonstrate professionalism and effectiveness when communicating with internal and external customers while ensuring confidentiality and accuracy of internal and external data
Flexibility - Perform ad-hoc projects and other duties as assigned not limited to Residential Dispatch
Leadership – Monitor team chats and in person inquiries while providing accurate information related to processes and procedures
Coaching – This role will complete shadowing and process audits to gather feedback for both agents and process improvement
What You Need:
- Education level – High School diploma
- Previous experience (> 4 years) in customer service call center environment essential
- Trades knowledge or dispatch experience required
- Flexibility, adaptability and able to juggle multiple projects and priorities in a fast - paced environment
Skills Required
- High school diploma
- Two to four years of customer service call center experience
- Proficiency in Microsoft Suite
- Undergraduate degree
- Internship experience
What the Team is Saying
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Lessen LLC Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage are described alongside HSA/FSA options and mental-health resources such as on-demand counseling and wellness programs. These elements signal a broad healthcare offering beyond basic medical insurance.
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Retirement Support — A 401(k) plan is offered, with employer matching mentioned. This provides a tangible long-term savings benefit in addition to base pay.
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Leave & Time Off Breadth — Paid parental leave, flexible or unlimited PTO (depending on role), and paid volunteer time are highlighted. Additional mentions of holidays and sick time reinforce a wide time-off framework.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
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Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
