Top Operations & Support Jobs

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Maintain a welcoming office by stocking kitchen and snack stations, tending plants and floral arrangements, ordering supplies, decorating for seasons and events, supporting office initiatives, running errands, and keeping the workspace clean and organized.

Lead and manage global IT teams (Help Desk, Trading App Support, Systems Engineering, Datacenter, Networking) to ensure operational resilience and high uptime. Develop IT strategy, policies, AI-assisted workflows, and vendor relationships; oversee infrastructure, security, and compliance while reporting performance and driving continuous improvement using data analytics.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.

Provide day-to-day technical support for investment account opening operations, train and mentor staff, resolve complex account issues, design and execute quality assurance, and lead process and system improvements to ensure timely, compliant service to subscribers.

Serve as primary technical contact for clients: troubleshoot front-end/back-end issues, analyze logs, isolate root causes, communicate with Engineering/Product teams, produce documentation, provide configuration/training, and support on-call incident response to ensure platform reliability and customer satisfaction.

Lead strategy and execution for remote autonomous operations, building and scaling Remote Operations Control Centers (ROCCs). Define intervention protocols, staffing, KPIs, tooling, and escalation pathways. Partner with engineering and field teams to reduce human interventions, improve uptime, and translate operational insights into autonomy improvements. Hire, train, schedule, and manage operator performance while driving process automation and continuous operational optimization.

Partner with the CEO to drive execution across planning, hiring, product, GTM, finance, and culture. Own operating cadence, track leadership priorities, lead cross-functional initiatives, prepare high‑stakes CEO communications, support board/investor and people processes, and build scalable systems to keep the company aligned and accountable.

The Sorter Operator will aid in material preparation for processing, segregate recyclables, maintain cleanliness, and assist in training new employees.

Serve as a front-line customer service representative managing inbound interactions across phone, email, and chat. Resolve escalations, monitor orders, support partner experiences, document actions, collaborate cross-functionally, and support fan engagement initiatives. Hybrid role with evening, weekend, and holiday shifts.