Top Operations & Support Jobs

Support traders by troubleshooting and resolving proprietary trading system issues, documenting incidents, monitoring system components, analyzing logs, and identifying root causes. Automate manual support tasks, develop proactive monitoring tools, improve support processes, and maintain knowledge resources. The role requires collaboration with developers and peers, strong communication, critical thinking, and participation in on-call and alternate-shift coverage.

January is seeking an exceptional, autonomous builder to shape a role around their strongest capabilities and highest-impact contributions. The role involves solving complex problems, diagnosing root causes, owning outcomes end to end, building scalable systems, experimenting with AI, and operating quickly with high candor. No minimum years of experience are required; demonstrated exceptional work and founding or early-team experience are valued.

Provide first-level support for trading applications, including user logins, account configurations, troubleshooting, production issue resolution, clearing support, vendor coordination, developer collaboration, and technical documentation. Support internal and external users through phone, email, and instant messaging while assisting with special projects and process improvements.

Provides inbound customer support through calls, chats, emails, and cases. Resolves basic software and system issues, documents solutions, educates customers on self-service, tracks recurring problems, coordinates with internal teams, and assists peers. The role may involve troubleshooting SQL, Windows operating systems, and Windows Server environments. Work is primarily office-based, with up to 10% travel.

Partners with North American Sales leadership to shape go-to-market strategy, set quotas and targets, optimize territories, improve forecasting, analyze pipeline and win/loss trends, and drive strategic revenue initiatives. The role leads annual and quarterly planning, supports complex deal negotiations, promotes adoption of sales tools and processes, and collaborates with Finance, Marketing, Enablement, Deal Desk, Legal, and Ecosystem teams.

Leads Creative and Design Operations for Enova Studios by managing workflows, traffic, dashboards, tools, vendors, SOPs, and operational improvements. The role administers Asana and integrates the broader tool stack, coordinates capacity and project execution, manages vendor relationships, and applies AI and automation to improve efficiency. It partners with leadership to establish priorities, surface risks, maintain visibility, and support both creative production and UX/product design workflows.

Leads the company’s revenue operations function across Sales, Marketing, Customer Success, and Finance. Owns revenue strategy, planning, forecasting, GTM processes, systems, data governance, analytics, executive dashboards, and technology investments. Builds scalable operating rhythms, improves pipeline and customer lifecycle performance, aligns revenue and financial forecasts, identifies revenue leakage, and develops a high-performing RevOps team while partnering with executive leadership.

Owns product configuration governance in Teamcenter across part numbering, revisions, BOMs, release workflows, baselines, effectivity, engineering changes, and serial-level traceability. The role aligns engineering, procurement, manufacturing, quality, suppliers, and service from prototype through production. Responsibilities include defining configuration policies, managing EBOM/MBOM relationships, overseeing change implementation, validating PLM migrations, developing configuration-health metrics, and training cross-functional teams. This is a process and governance role, not a Teamcenter system administration position.

Own and scale Garner’s member payments function, ensuring accurate and timely payments. Build operational processes, tools, reporting, and automation; partner with Product, Engineering, Finance, Account Management, and external stakeholders; resolve complex payment issues; and lead a small team as a hands-on player-coach.

Leads strategy and operational excellence for Customer Experience functions, including Technical Support and Professional Services. Builds KPI frameworks, dashboards, forecasting models, governance, and operating rhythms; drives AI-enabled workflow transformation, process standardization, capacity planning, executive reporting, and cross-functional initiatives. Partners with senior leaders across Revenue Operations, Finance, Product, Sales, Engineering, and Customer Success to improve performance, scalability, customer outcomes, and decision-making.