Top Operations & Support Jobs

Supports the CTO and VP of Product by managing calendars, preparing leaders for meetings, coordinating travel and events, organizing team offsites and company meetings, and supporting cross-functional EPD initiatives. The role requires proactive stakeholder management, strong organization, excellent communication, and proficiency with Google Workspace, Slack, and AI tools in a fast-paced technology startup.

Own growth and market health across Remitly’s USA-to-Caribbean corridors. Develop regional strategy, roadmaps, business cases, and customer insights while coordinating pricing, product, marketing, risk, fraud, analytics, engineering, and partner initiatives. Monitor market and competitor trends, support disbursement partnerships, translate opportunities into product requirements, and measure business outcomes. Requires native Spanish fluency, deep Caribbean and migrant-community expertise, strong quantitative and qualitative problem-solving skills, and 5+ years in business management, growth, or general management.

Leads workers’ compensation claims adjusters and specialists, providing technical and jurisdictional oversight for denials, payments, settlements, reserves, audits, and complex claims. Manages workflows, caseloads, escalations, compliance, performance, hiring, and employee development. Partners with the Claims Manager to meet departmental goals and improve claim outcomes, processes, and customer experiences.

Own high-impact, cross-functional strategic initiatives from problem definition through execution and measurable results. Analyze business performance, develop financial models and business cases, advise executives, improve operational processes, and lead change management for new systems and workflows. The role requires influencing stakeholders across Operations, Sales, Finance, Product, and other teams while helping establish scalable operating rhythms.

Own and scale revenue operations infrastructure across marketing, sales, advisor engagement, onboarding, and reporting. Responsibilities include administering HubSpot, managing CRM workflows and data integrity, governing pipelines, building executive dashboards, supporting campaign and sales operations, tracking advisor lifecycles, and identifying process improvements. The role translates funnel and operational data into actionable insights that improve scalability, accountability, and growth execution.

Lead a distributed executive assistant team across four offices and time zones. Build EA standards, playbooks, coverage systems, onboarding, development programs, and team culture. Partner with the CEO Office, Chief of Staff, People, and IT teams to scale executive support. Lead automation and AI adoption within EA workflows, coordinate hiring and executive-EA matching, manage escalations, and ensure consistent global coverage.

Owns the operating model for the Office of the CISO, including planning cadences, governance, executive reporting, metrics, stakeholder forums, budgeting, and tool governance. Prepares leadership and Board-level communications, facilitates cross-functional alignment, manages Office of the CIO deliverables, and oversees the Crowd for Crowd program. The role also drives AI-enabled workflows, reporting standards, process improvements, and program adoption across cybersecurity operations.

Owns complex technical escalations from Product Support through resolution. Investigates bugs, integration failures, authentication issues, and data problems using logs, monitoring, SQL, APIs, and backend tools. Reproduces issues, performs root-cause analysis, manages incident communications, partners with Engineering, verifies fixes, and creates tooling, dashboards, documentation, runbooks, and monitoring improvements to reduce recurring escalations.

The Director of Costing creates and executes cost reduction strategies, oversees product costing, manages vendor relationships, and leads global sourcing strategies to meet financial goals. They also handle negotiations with suppliers and mentor staff for effective performance.

Leads workforce management and analytics for a high-volume, 24x7 contact center. Manages and coaches WFM staff, analyzes service-level and supply-demand performance, identifies KPI gaps, coordinates real-time responses to incidents, develops SOPs, supports leadership onboarding, and partners with Operations, HR, training, payroll, and command center teams to improve efficiency and employee and customer experience.