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What You'll Do
- Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience.
- Handle a wide variety of immediate trading system issues with urgency.
- Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting.
- Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs.
- Collect data, identify patterns, and correlate problems to determine root causes.
- Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time.
- Build new tools to identify potential problems before they occur.
What You'll Need
- Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment.
- Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals.
- Ability to accommodate on-call duties and cover alternate shifts when necessary.
- Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems.
- The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time.
- Strong verbal and written communication skills, adaptable for technical and non-technical audiences.
- Drive and desire to go above and beyond what is explicitly asked.
- Ability to work independently and collaboratively.
- Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus.
- Bachelor's degree is required.
Skills Required
- Bachelor’s degree
- Technical experience with scripting and troubleshooting using PowerShell, Python, SQL, or similar languages
- Knowledge of Windows and Linux operating systems
- Basic understanding of networking fundamentals
- Ability to accommodate on-call duties and alternate shifts
- Strong critical thinking and troubleshooting skills
- Ability to work in a fast-paced environment and balance multiple tasks
- Strong verbal and written communication skills
- Ability to work independently and collaboratively
- Interest in electronic trading or finance and willingness to support traders in production
- Experience supporting third-party software or proprietary trading systems
What the Team is Saying
Belvedere Trading Compensation & Benefits Highlights
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Healthcare Strength — Health insurance is considered competitive, with comprehensive medical, dental, and vision coverage alongside telehealth and wellness initiatives highlighted. Wellness programs such as Be Well Belvedere are noted as part of the package.
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Retirement Support — A 401(k) plan with company matching is emphasized as a strong element of the offering. Commentary points to matching contributions being a meaningful part of total rewards.
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Leave & Time Off Breadth — Flexible or unlimited PTO is frequently highlighted, with additional paid time off elements such as holidays and wellness days noted. Parental leave is also presented as a well-regarded component of time-off offerings.
Belvedere Trading Insights
What We Do
In March of 2002, Belvedere Trading emerged as Chicago’s newest market maker, soon to join the ranks of the Windy City’s elite proprietary trading firms. Armed with printouts of Excel workbooks and a team of eager minds, Belvedere established their place in the SPX pit on the floor of the Chicago Board Options Exchange. From the beginning, we have iteratively invested in our proprietary technology and made a commitment to building our software systems from the ground up. Due to our ultramodern proprietary technology and risk management capabilities, Belvedere is able to quickly capitalize on inefficiencies in the marketplace. Our trading models and software systems are continually re-engineered, optimized, and maintained to stay on top of the industry. Building and nurturing a strong culture is one of Belvedere’s highest priorities, and we are always looking for the best and brightest talent to help us in our continued success.
Why Work With Us
At Belvedere, our differences are what allow us to compete and succeed at the highest level. Our Culture Committee and Women’s Initiative elevate the voices of our teammates to further promote an inclusive workplace. It is our priority to foster a sense of community and belonging for each team member while supporting individual development.
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Belvedere Trading Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
