The Role
Provide first-level support for trading applications, including user logins, account configurations, troubleshooting, production issue resolution, clearing support, vendor coordination, developer collaboration, and technical documentation. Support internal and external users through phone, email, and instant messaging while assisting with special projects and process improvements.
Summary Generated by Built In
Trading Application Support
Department: Operations
Employment Type: Full Time
Location: Chicago, IL
Description
Support existing trading systems for internal and external customers in a fast-paced growing environment.
What You'll Do• Create, modify, and maintain user logins and account configurations within WEX systems.• Provide 1st level support to all trading application users; respond to support requests via phone, email and IMs• Work with vendors (Exchanges, ECNs, etc.) to resolve production issues• Work with developers to improve software and troubleshoot problems• Maintain documentation of support processes, ongoing technical issues, and workarounds• Assist with resolving clearing issues• Work on special projects as necessary
What We're Looking For• Must have proven ability to manage multiple tasks effectively• Must have excellent customer support and communication skills• Must have an understanding of trading industry concepts and terminology• A working knowledge of finance industry clearing is a plus• Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.• Proficiency with the Windows operating system is a plus• Self-motivated, energetic and results-orientated• 2-3 years of Financial Services experience is preferred
Why Join Us
Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff. While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges.
Benefits:
Additional Perks:
Professional Development:
The base compensation range for this role is approximately $80,000-$100,000 contingent on experience. Wolverine Execution Service's total compensation model includes base salary and an annual discretionary bonus.
Department: Operations
Employment Type: Full Time
Location: Chicago, IL
Description
Support existing trading systems for internal and external customers in a fast-paced growing environment.
What You'll Do• Create, modify, and maintain user logins and account configurations within WEX systems.• Provide 1st level support to all trading application users; respond to support requests via phone, email and IMs• Work with vendors (Exchanges, ECNs, etc.) to resolve production issues• Work with developers to improve software and troubleshoot problems• Maintain documentation of support processes, ongoing technical issues, and workarounds• Assist with resolving clearing issues• Work on special projects as necessary
What We're Looking For• Must have proven ability to manage multiple tasks effectively• Must have excellent customer support and communication skills• Must have an understanding of trading industry concepts and terminology• A working knowledge of finance industry clearing is a plus• Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.• Proficiency with the Windows operating system is a plus• Self-motivated, energetic and results-orientated• 2-3 years of Financial Services experience is preferred
Why Join Us
Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff. While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges.
Benefits:
- Highly competitive salary & bonus opportunity
- Generous paid time off and flexible scheduling
- 100% coverage of medical, dental, vision, life, and disability benefits for single coverage
- Generous Paid Parental Leave
- Retirement Plans: 401K and Roth 401K
- Profit sharing plan
- Long- and short-term disability
Additional Perks:
- Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!)
- On-site gym with a subsidized membership
- Frequent company outings
- Opportunity to give back to organizations that help individuals in need in the Chicagoland area
Professional Development:
- In-house education team - classes and resources are offered for continuous learning opportunities
- Mentorship Program through your first six months of employment
The base compensation range for this role is approximately $80,000-$100,000 contingent on experience. Wolverine Execution Service's total compensation model includes base salary and an annual discretionary bonus.
Skills Required
- Ability to manage multiple tasks effectively
- Excellent customer support and communication skills
- Understanding of trading industry concepts and terminology
- Working knowledge of finance industry clearing
- Troubleshooting experience with financial trading applications such as Reuters, TT, PATS, Bloomberg, or GL Trade
- Proficiency with the Windows operating system
- 2-3 years of Financial Services experience
Wolverine Trading Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as comprehensive, including medical, dental, vision, life, and disability, with some roles indicating fully employer-paid single coverage. Plan specifics like deductibles and dependent premiums vary, but the offering is consistently positioned as a standout element of the package.
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Retirement Support — The package includes 401(k) and Roth 401(k) alongside a profit-sharing plan, with accounts describing meaningful employer contributions into retirement. Clarifying the contribution formula, guarantees, and vesting is encouraged, yet the structure is repeatedly portrayed as a valuable benefit.
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Wellbeing & Lifestyle Benefits — Daily chef-prepared breakfast and lunch, snacks, a subsidized or onsite gym, and regular social events are emphasized as distinctive everyday perks. These amenities add tangible value and are a prominent part of the workplace experience.
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The Company
What We Do
The Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets.
Why Work With Us
At Wolverine, we've created a strong, collaborative environment with exceptional growth opportunities. Whether your interest is trading, technology, or operations, motivated and innovative individuals can find many pathways to success. Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff.
Gallery
Wolverine Trading Offices
OnSite Workspace
We believe that some of our best work is done working alongside each other at our Chicago headquarters. Whether we are sharing a meal prepared by our in-house culinary team or whiteboarding problems, the opportunities to collaborate are endless.
Typical time on-site:
None
