Top Operations & Support Jobs

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Two-year rotational leadership program for recent graduates, providing hands-on experience across gaming operations, finance, supply chain, production, accounting, FP&A, audit, and related business functions. Participants complete projects, develop analyses, collaborate with leaders, attend development workshops, and build cross-functional business knowledge. Successful participants may transition into roles aligned with their skills and career goals.

Manage and secure the company's cloud, SaaS, identity, endpoint, network, and security tooling within an ITIL framework. Lead Zero-Trust and IAM initiatives, administer macOS-heavy endpoints (JAMF, SentinelOne), modernize network infrastructure (Meraki/SD-WAN), support SIEM, ensure compliance (ISO 27001, SOC 2), mentor junior staff, and drive lifecycle and remediation efforts.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Owns JunkRabbit’s end-to-end customer experience and operating systems. Responsibilities include improving intake, quoting, booking, issue resolution, and service metrics; designing workflows, automation, tooling, and SOPs; acquiring, onboarding, and retaining independent haulers; and leading market launches. The COO will personally handle customer calls, scope complex jobs, onboard partners, analyze operating metrics, and collaborate with engineering and investors in a fast-growing startup environment.

Build and manage registration websites, forms, event content, mobile apps, engagement tools, and badge printing systems for virtual, hybrid, and in-person events. Coordinate multiple projects, organize event data, proof communications and reports, collaborate with clients, and provide onsite event technology support. The role requires strong Excel and database skills, attention to detail, problem-solving ability, client interaction, and travel as needed.

Coordinates office services, purchasing, payroll support, records control, invoices, purchase orders, budgets, reports, employee orientations, special events, and administrative procedures. Maintains office systems, interprets policies, compiles operational and financial information, and supports data and reporting activities using office software. Requires strong communication, computer, organizational, and teamwork skills.

Supports the CTO and VP of Product by managing calendars, preparing leaders for meetings, coordinating travel and events, organizing team offsites and company meetings, and supporting cross-functional EPD initiatives. The role requires proactive stakeholder management, strong organization, excellent communication, and proficiency with Google Workspace, Slack, and AI tools in a fast-paced technology startup.

Own growth and market health across Remitly’s USA-to-Caribbean corridors. Develop regional strategy, roadmaps, business cases, and customer insights while coordinating pricing, product, marketing, risk, fraud, analytics, engineering, and partner initiatives. Monitor market and competitor trends, support disbursement partnerships, translate opportunities into product requirements, and measure business outcomes. Requires native Spanish fluency, deep Caribbean and migrant-community expertise, strong quantitative and qualitative problem-solving skills, and 5+ years in business management, growth, or general management.

Leads workers’ compensation claims adjusters and specialists, providing technical and jurisdictional oversight for denials, payments, settlements, reserves, audits, and complex claims. Manages workflows, caseloads, escalations, compliance, performance, hiring, and employee development. Partners with the Claims Manager to meet departmental goals and improve claim outcomes, processes, and customer experiences.