Top Tech Jobs & Startup Jobs

Provides phone and written customer support for internal and external customers, including resolving inquiries, submitting service requests, documenting interactions, processing work, and handling escalations. The role requires learning insurance product processes, using company systems, meeting performance metrics, and maintaining empathetic, professional communication. It also involves collaborating with coworkers, completing assigned projects and tasks, and supporting customer retention in a hybrid work environment.

Provide phone-based customer support, handle inbound inquiries and outbound financial collection calls, resolve complaints, document interactions, and guide customers through solutions. Collaborate on escalated issues, meet satisfaction and performance goals, maintain product knowledge, and work flexible operating hours including weekends and holidays. The role requires strong communication, computer proficiency, typing skills, dependable attendance, and successful completion of drug screening and background checks.

Manages daily IT operations across multiple healthcare sites, including technical support, application maintenance, IT projects, staff supervision, vendor contracts, equipment procurement, and technology solution planning. Serves as a technical lead, develops project plans, oversees implementation, maintains IT standards, supports users and IT personnel, and provides reports for decision-making. Requires knowledge of networks, cloud services, SQL, Microsoft 365 administration, ticketing systems, healthcare IT, project management, and ITIL practices.

Prepares customized financial plans, including cash flow, tax, gifting, retirement, insurance, education, debt, and estate planning. Implements investment transactions, rebalancing, and tax-loss harvesting; supports advisors with client meetings, documentation, follow-up, and relationship coordination. Maintains compliance, handles confidential information, uses financial planning and CRM software, and integrates biblical principles into client recommendations.

Own customer deployments from kickoff through production launch and expansion. Advise customers on designing and scaling voice AI agents, debug API and latency issues, manage migrations, monitor deployment health, and lead technical reviews. Partner with Engineering, Sales, and Marketing to improve products, create deployment playbooks, and support customer growth.

Conduct ongoing research coverage of U.S. IPOs and direct listings, including data-driven deal scoring, pre-IPO fundamental research, valuation and pricing analysis, post-IPO trading summaries, and lock-up expiry previews. Provide high-touch institutional client support through market intelligence, management meeting questions, Excel models, bespoke notes, trade insights, desk access, and direct calls.

Evaluate, integrate, and test robotic hardware from suppliers; debug mechanical, electrical, and firmware issues; collaborate with supplier engineers in Mandarin and English; define requirements, build prototypes, conduct lab testing, and drive hardware improvements through production. The role is based in Watertown and requires spending approximately one-third to one-half of the time at supplier sites in China.

Coordinates custom product orders, inventory, Amazon FBA replenishment, shipments, suppliers, product development tracking, S&OP readiness, SOPs, sample production, invoices, SKUs, facilities requests, and office supplies. Maintains action-item trackers, follows up on deadlines, supports warehouse and procurement workflows, and prepares operational reports and materials.

Identify, engage, negotiate with, and sign high-quality restaurants, brands, and local favorites onto the WeBox marketplace. Build relationships with restaurant decision-makers, manage partnership opportunities from outreach through agreement, maintain a pipeline, identify marketplace gaps, and improve sourcing and negotiation strategies. Collaborate with Sales, Customer Success, and Marketplace teams to better meet customer and restaurant needs.

Develops and maintains UI, API, integration, and end-to-end tests using Playwright and TypeScript. Validates REST APIs, databases, data integrations, and application behavior. Uses GitHub Actions for CI/CD, investigates AWS infrastructure and CloudWatch logs, performs performance testing with JMeter, and analyzes monitoring data in Datadog.