Top Operations & Support Jobs in Nashville, TN

Lead end-to-end response for P1/P2 enterprise incidents, coordinate cross-functional stakeholders, run major incident bridges, communicate executive updates, document incidents, enforce governance and ITIL practices, drive post-incident reviews and remediation, and improve response via metrics, automation, and service management tools.

Provide advanced technical support for merchants and developers integrating with PayTrace API, maintain integration documentation, research data flows and file formats, and assist IT with process design and workflows. Ideal for recent IT graduates pursuing a developer career.

Handle executive-level customer escalations across channels (including social media and regulatory inquiries), investigate and resolve claims, track and report escalation data, propose settlements, draft and review written correspondence, communicate with stakeholders, and maintain ACA license.

Handle inbound customer calls to troubleshoot alarm and home automation issues using guided workflows, provide technical assistance, de-escalate situations, present virtual service options, and schedule onsite technician visits when needed. Work remotely in a quiet workspace, multitask across systems, and deliver excellent customer service and issue resolution.

Lead and coach a Tier 2 support team to ensure timely case resolution, manage daily support operations and incident response, author RCAs, partner with Product and Engineering on escalations, maintain playbooks and knowledge base, track support metrics, and drive continuous improvement and compliance.

Process and manage loans and distributions for retirement plans, handle high-volume requests, resolve issues, assist participants and recordkeepers, perform data entry and reporting, and maintain PensionPro, FT William, and ERISApedia records to ensure timely, compliant processing.

Work with ~30-40 franchisees to improve center profitability via visits, local meetings, trainings, action and marketing plans, compliance oversight, and regular coaching. Requires ~30% overnight travel and attendance at corporate training.

Troubleshoot and resolve customer-reported issues across Alkami's platform by analyzing logs, running SQL queries, and managing tickets to SLA. Escalate complex problems, assist lower-level engineers, document resolutions, support releases and deployments, participate in on-call rotations, monitor environments, and perform root cause analysis to improve system reliability and client experience.

Prepare and review mortgage closing documents (conventional, FHA, VA, USDA), ensure regulatory compliance (TRID, RESPA, TILA, Fair Lending), communicate with internal teams and settlement agents, produce Closing Disclosures, validate fees, balance wires, maintain closing pipeline and meet delivery timelines.

Own the delivery lifecycle for Inquiry-to-Order tools (NEX/CPQ/CLM): gather requirements, plan projects, coordinate testing and releases, manage launches and stabilization, investigate and triage operational issues, produce documentation, and collaborate with business and technical stakeholders to improve platform reliability.