What success looks like in this role:
- Responsible for managing and coordinating IT changes through the organization’s Change Management process, ensuring changes are properly assessed, approved, scheduled, implemented, and reviewed with minimal impact to business operations.
Key Responsibilities
- Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
- Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans.
- Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
- Ensure changes are scheduled appropriately to avoid business disruption and conflicts.
- Monitor change implementation and ensure adherence to approved plans.
- Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
- Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
- Maintain accurate change records and documentation in ITSM system.
- Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
- Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
- Identify opportunities to improve the Change Management process and increase automation.
- Ensure compliance with ITIL processes, internal policies and audit requirements.
- Support major incidents where emergency changes are required to restore services quickly.
You will be successful in this role if you have:
- ITIL / IT Service Management knowledge
- ServiceNow Change Management
- Incident, Problem and Change Management processes
- Risk and impact assessment
- CAB coordination
- Stakeholder management
- Reporting and KPI analysis
- Strong communication and coordination skills
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Knowledge of ITIL and IT Service Management
- Experience with ServiceNow Change Management
- Knowledge of Incident, Problem, and Change Management processes
- Risk and impact assessment skills
- Change Advisory Board coordination experience
- Stakeholder management skills
- Reporting and KPI analysis skills
- Strong communication and coordination skills
- Eligibility for required U.S. Government export-control authorizations
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
