Top Operations & Support Jobs in Nashville, TN

As a Senior Rev Ops / Salesforce Product Owner, manage Salesforce administration, enforce data hygiene, analyze data for process improvements, and support operational insights.

The Supply Partnership Manager will manage strategic delivery provider relationships, ensuring operational excellence and driving performance by leveraging technical expertise and analytics.

Serve as first contact for helpdesk tickets, resolve Tier 1/2 issues across macOS/Windows, manage onboarding/offboarding and hardware lifecycle, lead IT knowledge management (Confluence/Helpdesk KB) with machine-readable documentation for AI assistants, and perform Tier 2 SaaS administration (Okta, Google Workspace, Slack, Atlassian, Intune, Freshservice).

Whereby invites speculative applications for various roles. Applicants will be considered even if no specific openings exist, requiring a collaborative spirit and remote work adaptability.

Provide high-quality administrative, logistical, and operational support to senior executives: manage complex calendars, travel, expenses, meetings, CRM and NetSuite records, coordinate projects and events, and maintain stakeholder communications with discretion and strong prioritization.

Manage and optimize pre-sales systems and top-of-funnel tools (Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo). Own lead/account routing, user provisioning, workflows, data quality, integrations, and documentation. Partner with Sales, Marketing Ops, Finance, and Analytics to improve processes, troubleshoot issues, and apply automation/AI to scale pre-sales operations.

Administer and coordinate military and veteran education benefit programs, submit attendance certifications, verify eligibility, liaise with VA and military entities, maintain compliant student records, and process payments and invoices to support military-affiliated students.

Owner and SME for the CMDB responsible for governance, data quality, automation, discovery, integrations, and reconciliation. Lead CMDB strategy, collaborate with infrastructure, security, network, and asset teams, provide production support, troubleshoot issues, and deliver documentation, training, and stakeholder communication. Drive improvements using APIs, automation, and AI capabilities.

Provide administrative and customer service support for student enrollment: manage and audit lead/application data, perform accurate data entry, maintain records and archives, assist with electronic imaging, produce reports, support reception, conduct research and special projects, work flexible hours and travel to other sites as needed.

Lead end-to-end response for P1/P2 enterprise incidents, coordinate cross-functional stakeholders, run major incident bridges, communicate executive updates, document incidents, enforce governance and ITIL practices, drive post-incident reviews and remediation, and improve response via metrics, automation, and service management tools.