Top Operations & Support Jobs in Nashville, TN

Manage and optimize inventory, workflow, and SLA-driven production operations; analyze data (Excel) to track aging work, balance workloads, coordinate multiple workstreams, and make independent operational decisions while collaborating across teams and locations.

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The Workplace Coordinator manages daily office operations, vendor relationships, and employee experiences, fostering a collaborative and vibrant workplace environment.

The Facility Manager oversees day-to-day facilities activities, manages work orders, vendor relationships, and ensures client satisfaction in a fast-paced environment.

Lead aftersales performance across the Savannah district by partnering with dealership leadership to execute Customer Care & Aftersales initiatives, drive revenue and KPIs, analyze operations, develop business plans, resolve aftersales issues, and deliver data-driven improvements in service, parts, and customer experience. Role requires autonomy and frequent regional travel.

Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Build and lead Upstart Bank's Product Quality program to evaluate lending products and servicing. Design quality methodologies, sampling, defect taxonomies, and governance. Analyze findings to identify systemic issues, drive remediation with Product/Engineering/Compliance, maintain examination-ready documentation, represent in audits and regulatory exams, and hire and mentor a team of quality analysts.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.