Top Operations & Support Jobs in Nashville, TN

Partner with Lessen as an independent licensed plumbing vendor to perform plumbing services for residential and commercial properties. Maintain an active business entity, valid plumbing license, required insurance, meet client quality and compliance standards, communicate reliably, and deliver timely service while using Lessen's platform for scheduling and invoicing.

Implement and manage cloud and IT service management solutions (ServiceNow, BMC Helix, JSM). Monitor, troubleshoot, and optimise cloud infrastructure (AWS/Azure/GCP), integrate discovery tools, drive ITSM/process improvements, and support governance, financial management, and delivery from scoping to completion while mentoring teams and building client relationships.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Inspect and evaluate residential property damage in-person, prepare repair estimates, manage claims from first notice to closure, coordinate vendors, explain coverage to policyholders, and perform occasional catastrophe duty. Work is territory-based with daily field visits and limited overnight travel for training.

The Workplace Coordinator manages daily office operations, vendor relationships, and employee experiences, fostering a collaborative and vibrant workplace environment.

Provide Oracle EBS 12.2 and Oracle Database 19c administration (multitenant, RAC, ASM), manage RHEL virtual environments, WebLogic/Fusion Middleware, ORDS, ECC, APEX, and OAM/OID SSO. Implement TLS1.2, perform EBS cloning, ADOP patching, RMAN backups, Data Guard, performance tuning, HA/DR design, and automation via Bash. Maintain full-stack security patching and Oracle OEM monitoring.

Provide phone-based first-line technical support to internal employees/contractors: troubleshoot hardware, software, network, and access issues; document incidents in ServiceNow or similar ITSM tools; escalate complex problems; and maintain data privacy and strong customer service in a remote workspace.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Field leadership role advising dealership owners and senior leaders to improve parts and service performance. Responsibilities include relationship management, data-driven analysis, developing and executing business plans, driving KPIs (NPS, retention, SRT), resolving aftersales issues, and frequent regional travel to support dealer operations and training.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

Handle high-volume inbound and outbound calls to create and document service requests, schedule maintenance, assign dispatches, coordinate towing and vendors, and provide best-in-class customer service while following processes and improving dispatch capabilities.