Top Operations & Support Jobs in Nashville, TN

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Lead and produce RFP/RFI responses that clearly position Metropolis's Recognition Platform; collaborate with Product, Legal, and Marketing; maintain and improve the RFP response database, update external databases, and develop scalable proposal processes and sample RFPs for new product launches.

Partner with Lessen as an independent licensed plumbing vendor to perform plumbing services for residential and commercial properties. Maintain an active business entity, valid plumbing license, required insurance, meet client quality and compliance standards, communicate reliably, and deliver timely service while using Lessen's platform for scheduling and invoicing.

Provide inbound technical support and customer service for DISH TV customers, troubleshoot billing and programming issues, promote products and services, handle back-to-back calls, and maintain engagement during shifts. Work full-time from home with company-provided equipment and meet internet, hardware, and state residency requirements.

Provide Oracle EBS 12.2 and Oracle Database 19c administration (multitenant, RAC, ASM), manage RHEL virtual environments, WebLogic/Fusion Middleware, ORDS, ECC, APEX, and OAM/OID SSO. Implement TLS1.2, perform EBS cloning, ADOP patching, RMAN backups, Data Guard, performance tuning, HA/DR design, and automation via Bash. Maintain full-stack security patching and Oracle OEM monitoring.

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

Drive aftersales performance across a defined region by partnering with dealership leadership to execute Customer Care & Aftersales initiatives, grow revenue, improve customer retention and NPS, analyze performance data, develop business plans, resolve aftersales issues (warranty, goodwill, technical support), and deliver targeted operational improvements through frequent dealer visits.

The VP of Revenue Operations will enhance the operational infrastructure for sales and client management to drive efficiency and success, ensuring high standards in the customer lifecycle and strategic planning.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Quality Assurance Analyst monitors QA output, creates reports, collaborates with teams, and provides analytical insights for process improvement and operations management.