Top Operations & Support Jobs in Nashville, TN

Provides remote and onsite technical support for end-user hardware, software, mobile devices, applications, and endpoint systems. Manages technology asset lifecycles, inventory, software distribution, hardware refreshes, troubleshooting, and retirement. Resolves incidents, supports process analysis and improvements, assists with technology implementations, maintains network systems, develops requirements, and mentors team members. The role requires collaboration with vendors and internal technology partners while maintaining compliance with asset management and service-level standards.

Supports daily branch operations, teller transactions, customer service, risk controls, issue resolution, scheduling, and digital banking education. Assists the branch manager, identifies customer financial needs, escalates concerns, detects potential fraud, and motivates team members to meet business objectives while following banking policies and compliance requirements.

Manage new agent onboarding and contracting workflows, including tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, processing system forms, and providing status updates. Support the Managing Partner with phone assistance, calendaring, and executive correspondence. The role requires strong customer service, communication, organization, data-entry accuracy, confidentiality, and proficiency with Microsoft 365.

Handle back-to-back customer service and technical support calls, addressing billing, programming, troubleshooting, and product-service questions. Provide solutions to diverse customers while promoting relevant products and services. The role is full-time, work-from-home, includes paid training, and requires reliable internet, a dedicated office, English and Spanish fluency, schedule flexibility, and residence in an eligible state.

Leads and develops a team of 10–15 Customer Care Advisors through coaching, performance management, quality assurance, escalations, process improvement, and employee lifecycle support. The role analyzes customer care trends, reinforces policies, approves timecards, supports hiring, and collaborates cross-functionally to improve customer satisfaction and team performance. This is an in-office position requiring presence four to five days weekly near Nashville.

Owns the Customer Experience knowledge ecosystem, including Help Center content, internal knowledge libraries, SOPs, decision trees, CRM macros, and FAQs. Rebuilds workflows, ensures regulatory compliance, supports location launches, improves First Contact Resolution, and structures information for AI support tools. Partners with Operations, Product, QA, Training, AI, Experience Integrity, and Government Relations teams to close documentation gaps and conduct knowledge audits.

Partner with Lessen as an independent licensed plumbing vendor to perform plumbing services for residential and commercial properties. Maintain an active business entity, valid plumbing license, required insurance, meet client quality and compliance standards, communicate reliably, and deliver timely service while using Lessen's platform for scheduling and invoicing.

Inspect and evaluate residential property damage in-person, prepare repair estimates, manage claims from first notice to closure, coordinate vendors, explain coverage to policyholders, and perform occasional catastrophe duty. Work is territory-based with daily field visits and limited overnight travel for training.

Provide Oracle EBS 12.2 and Oracle Database 19c administration (multitenant, RAC, ASM), manage RHEL virtual environments, WebLogic/Fusion Middleware, ORDS, ECC, APEX, and OAM/OID SSO. Implement TLS1.2, perform EBS cloning, ADOP patching, RMAN backups, Data Guard, performance tuning, HA/DR design, and automation via Bash. Maintain full-stack security patching and Oracle OEM monitoring.

Conduct and document fraud/SIU investigations for health insurance, analyze data and coding, perform interviews, collaborate with law enforcement, legal and stakeholders, prepare investigation summaries, and support compliance and recovery efforts.