Operations Manager Jobs in Richardson, TX

Supports Chase Travel product portfolio operations by monitoring performance metrics, maintaining systems of record, producing dashboards, coordinating controls and audits, improving governance and operating routines, implementing automation, surfacing insights, and driving strategic initiatives. Partners with product teams and leadership to improve transparency, efficiency, risk tracking, and alignment with business objectives while fostering collaboration and continuous improvement.

Leads strategic transformation programs across business, operations, and technology teams. Responsibilities include developing roadmaps, managing governance and dependencies, defining OKRs and KPIs, building performance dashboards, analyzing operational data, resolving risks and conflicts, and delivering executive-ready business cases and operating models. The role influences senior stakeholders, drives measurable improvements in quality and efficiency, and may eventually include people management.

Lead end-to-end delivery of quarterly debit network releases, coordinating technical, delivery, documentation, governance, certification, and communications activities. Manage complex projects and programs, establish plans and milestones, mitigate risks, influence stakeholders, and ensure timely partner integration. The role also involves coaching associates, collaborating cross-functionally, and supporting network participants throughout release lifecycles.

Leads multiple operations segments, overseeing staffing, budgets, compliance, performance metrics, process optimization, and employee development. Supports strategic portfolio planning, digital transformation, capability development, and change management across Technology and Operations. Coordinates steering committees, challenges solution designs, prepares executive presentations, removes roadblocks, and drives operational efficiency while managing competing priorities and deadlines.

Oversee IT infrastructure across store, office, and cloud environments. Manage systems and network administration, telecom, hardware and software deployment, point-of-sale systems, payment processing, backups, disaster recovery, data loss prevention, reporting, and service providers. Provide troubleshooting, requirements analysis, escalation support, and technology project management. This full-time Tuesday-Saturday role requires evening work, weekend maintenance support, and 24/7 on-call availability.

Leads business management for Merchant Services Fraud, including executive reporting, KPI/KRI governance, OKRs, budget and capacity tracking, strategic investment oversight, and cross-functional execution. Develops data-driven insights, improves operating models and tooling, manages operational risk and resiliency activities, and maintains governance repositories. Partners with Finance, Technology, Operations, Legal, and Compliance to resolve blockers, improve efficiency, and support fraud prevention outcomes.

Manage print and insert production across three shifts to meet SLAs, quality, and financial targets. Lead and coach supervisors and staff, handle escalations, drive continuous improvement, manage inventory and vendor maintenance, and ensure compliance with client and company policies.

Manages legal records, contracts, business registrations, licenses, compliance documentation, retention schedules, policies, and organizational resources. Maintains repositories and renewal calendars, coordinates with legal counsel and department leaders, supports audits and property transitions, and ensures enterprise documents remain accurate and compliant. The role also contributes to project-management practices, staff collaboration, and organizational training.

Leads product management for Capital One’s cloud runtimes and operations platform. Defines strategy for cloud infrastructure automation, connectivity, observability, managed infrastructure, developer experience integrations, and cloud resource topology. Drives customer-centered product solutions, business outcomes, technical innovation, integrated problem solving, and cross-functional organizational alignment. Partners with engineering stakeholders to build an intelligent platform that provisions, secures, scales, and maintains cloud resources across the enterprise.

Supports small business membership sales and engagement by managing Salesforce data, dashboards, workflows, reporting, forecasting, onboarding, email campaigns, and KPI tracking. Analyzes sales and membership data, identifies account growth opportunities, gathers feedback, and improves processes through automation and technology. Provides pipeline management, operational support, and cross-functional collaboration to drive retention, revenue growth, and team efficiency.

Leads a team overseeing operational and compliance controls for a banking operations product organization. Provides strategic guidance on responsible AI adoption, identifies and manages operational and technology risks, strengthens governance and control practices, resolves control gaps, and communicates risk insights to senior management. The role also leads strategic initiatives, partners with stakeholders, develops talent, and drives improvements to the control environment.

Oversees daily operations of a healthcare center, including staffing, scheduling, budgeting, compliance, patient experience, inventory, medical records, quality improvement, and stakeholder coordination. Leads policy implementation, performance monitoring, problem resolution, and employee development while ensuring efficient, safe, and compliant delivery of healthcare services.

Leads the Infrastructure and Operations technology portfolio, including cloud adoption, data center modernization, networking, endpoint management, disaster recovery, operational resilience, and ITSM initiatives. Establishes governance, manages budgets and resources, oversees risks and dependencies, and provides executive reporting. Leads, mentors, and develops Project Managers while directly managing complex programs. Coordinates technology, business, security, compliance, finance, vendors, and operations stakeholders to ensure successful delivery, operational readiness, and transition to support.

Lead payments governance and risk policy oversight for merchant services: review merchant business models, evaluate third-party processor controls, resolve escalations, ensure card network and regulatory compliance, perform onsite client assessments, document prohibited/restricted products, produce executive reports, and drive process improvements across stakeholders.

Manages global physical security, reception, telephone switchboard, and office support operations. Leads staff, schedules coverage, oversees access control and surveillance systems, manages badges and parking, coordinates vendors, develops budgets and purchase orders, monitors KPIs, maintains procedures and training materials, audits security access, and supports business continuity and emergency planning.

Manages medium-to-large regional or national projects within Global Credit Operations. Analyzes processes, identifies improvement opportunities, builds business cases, coordinates deliverables, tracks success measures, manages risks, maintains project documentation, and partners with stakeholders and operations leaders to implement change. The role also supports instructor-led training, onboarding, content development, coaching, mentoring, and subject-matter guidance on policies and procedures.

Manages operations across corporate-owned centers by developing standards, improving workflows, conducting audits, supporting acquisitions and new openings, and coordinating cross-functional initiatives. Partners with field leaders to implement action plans, strengthen safety and compliance, improve performance, and ensure operational consistency. Leads integration planning, communications, training support, budgeting coordination, and continuous improvement across the center portfolio. Travel of up to 50% is required.

Manages hospital pharmacy operations, including supervision, staffing, training, evaluations, inventory control, narcotic tracking, medication security, and pharmacy program implementation. Supports pharmacists and pharmacy personnel, assumes staff pharmacist duties when needed, and oversees the department in the director’s absence. Promotes patient experience, collaboration, regulatory compliance, and continuous improvement across the pharmacy department.

Manage BSA/AML compliance programs, enhance detection controls, lead risk assessments, ensure regulatory compliance, and develop team training. Serve as a subject matter expert.

Assists the Nurse Manager in leading nursing operations, maintaining clinical quality, patient safety, and service excellence. Provides direct patient care and relief charge nurse coverage as needed, collaborates with multidisciplinary teams, and performs delegated nursing leadership responsibilities.

Directs an inside sales operations team responsible for quoting, customer inquiries, order processing, product information, and request lifecycle management. Oversees policies, procedures, CRM data accuracy, quote follow-up, customer issue escalation, and coordination across sales, operations, logistics, finance, and vendors. Manages process improvements, departmental goals, staffing, training, performance evaluation, and customer experience initiatives.

Implement, support and maintain Wonderware and GE Proficy industrial automation and MES solutions. Perform ArchestrA development, historian and HMI work, MES module deployment, production support, database and .NET/PL/SQL development, and customer-facing consulting across CPG/FMCG or food & beverage domains.

Design, implement, and support Wonderware System Platform and GE Proficy Plant Apps (SCADA/MES/Historian). Develop ArchestrA galaxies/objects, deploy MES modules, perform end-to-end implementations, provide production support and maintenance, analyze VB.NET/SQL solutions, follow ISA standards and integration protocols, interface with customers, manage projects, and travel frequently in a global delivery model.

Administer and drive standardization for enterprise monitoring tool suites (HP OpenView/OMi/NNMi/SiteScope), integrate 3rd-party monitoring, consult with engineering and service teams, manage vendor relationships, develop roadmaps, and support ITIL processes for incident/problem/change/availability management.

Administer and architect enterprise monitoring tool suites (HP OpenView/OMi and related products), define roadmaps, integrate third-party tools, collaborate with Design & Engineering and IT Operations, ensure ITIL alignment, consult on implementations/upgrades, and manage vendor relationships and business cases for monitoring solutions.