Step into a pivotal role where your expertise in control management will help enable the responsible adoption of artificial intelligence across Operations. You'll have the opportunity to drive impactful change, strengthen the control environment, and advance your career. Join a team that values innovation, collaboration, and professional growth.
As an Operations Control Manager in Consumer and Community Banking, you will lead a team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations. You will provide strategic leadership in managing compliance and operational risks, promoting the consistent application of governance requirements, and driving practical, innovative enhancements. Join a team that values collaboration, innovation, and professional growth.
Job responsibilities
Lead a high-performing team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations.
Provide strategic leadership in identifying, assessing, and managing compliance and operational risks.
Partner with Operations Product and other relevant stakeholders to strengthen the control environment and support business objectives.
Promote the consistent interpretation and application of applicable policies, standards, and governance requirements.
Anticipate emerging risks and implementation challenges and drive practical, innovative enhancements to governance and control practices.
Guide the development of effective, sustainable controls and drive timely resolution of identified gaps.
Provide senior management with clear, actionable insights regarding risks, controls, issues, and emerging areas of focus.
Leverage strong project management skills to lead strategic initiatives, manage delivery, and influence the continued development of the control management approach.
Develop talent and foster a culture of innovation, collaboration, accountability, and professional growth.
Required qualifications, capabilities, and skills
10 years of experience in control management within the financial services sector, with a focus on compliance, operational risk management and technology risk.
Proven experience leading control oversight for a product, business, or function within a large, complex organization.
People leadership skills, including setting strategic direction, developing talent, fostering collaboration, and driving accountability.
Strategic thinking and sound judgment, with the ability to navigate ambiguity and develop practical, innovative solutions.
Project management and execution skills, with experience leading strategic initiatives, managing delivery, and driving outcomes.
Proven ability to build trusted partnerships, influence decisions, and communicate complex matters clearly and concisely to senior management.
Knowledge of machine learning, artificial intelligence, or other emerging technologies and their business and risk implications.
Experience applying AI governance requirements or providing control oversight for technology-enabled products or transformation initiatives.
Strong influence skills to lead teams, collaborate with executives, and drive strategic initiatives.
Understanding of product development practices and technology enabled operating models.
Familiarity with risk disciples relevant to artificial intelligence adoption and their impact on the control environment.
Experience influencing enhancements to governance frameworks, policies, standards, or control practices.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 10 years of control management experience within the financial services sector, focused on compliance, operational risk management, and technology risk
- Experience leading control oversight for a product, business, or function within a large, complex organization
- People leadership experience, including setting strategic direction, developing talent, fostering collaboration, and driving accountability
- Strategic thinking and sound judgment, with the ability to navigate ambiguity and develop practical solutions
- Project management and execution experience leading strategic initiatives, managing delivery, and driving outcomes
- Ability to build trusted partnerships, influence decisions, and communicate complex matters clearly to senior management
- Knowledge of machine learning, artificial intelligence, or emerging technologies and their business and risk implications
- Experience applying AI governance requirements or providing control oversight for technology-enabled products or transformation initiatives
- Strong influence skills to lead teams, collaborate with executives, and drive strategic initiatives
- Understanding of product development practices and technology-enabled operating models
- Familiarity with risks relevant to artificial intelligence adoption and their impact on the control environment
- Experience influencing enhancements to governance frameworks, policies, standards, or control practices
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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