Operations Manager Jobs in Plano, TX

Supports Chase Travel product portfolio operations by monitoring performance metrics, maintaining systems of record, producing dashboards, coordinating controls and audits, improving governance and operating routines, implementing automation, surfacing insights, and driving strategic initiatives. Partners with product teams and leadership to improve transparency, efficiency, risk tracking, and alignment with business objectives while fostering collaboration and continuous improvement.

Leads operations servicing strategy, transformation initiatives, and cross-functional programs that improve customer and agent experiences. Partners with business, product, technology, and intent teams to create roadmaps, define requirements, manage change, and deliver operational improvements. Influences senior leaders through research, analysis, presentations, and recommendations while representing operational needs in product development. Oversees operational readiness, process efficiency, stakeholder communications, and execution in a matrixed environment.

Lead end-to-end delivery of quarterly debit network releases, coordinating technical, delivery, documentation, governance, certification, and communications activities. Manage complex projects and programs, establish plans and milestones, mitigate risks, influence stakeholders, and ensure timely partner integration. The role also involves coaching associates, collaborating cross-functionally, and supporting network participants throughout release lifecycles.

Leads multiple operations segments, overseeing staffing, budgets, compliance, performance metrics, process optimization, and employee development. Supports strategic portfolio planning, digital transformation, capability development, and change management across Technology and Operations. Coordinates steering committees, challenges solution designs, prepares executive presentations, removes roadblocks, and drives operational efficiency while managing competing priorities and deadlines.

Oversee IT infrastructure across store, office, and cloud environments. Manage systems and network administration, telecom, hardware and software deployment, point-of-sale systems, payment processing, backups, disaster recovery, data loss prevention, reporting, and service providers. Provide troubleshooting, requirements analysis, escalation support, and technology project management. This full-time Tuesday-Saturday role requires evening work, weekend maintenance support, and 24/7 on-call availability.

Leads the Infrastructure and Operations technology portfolio, including cloud adoption, data center modernization, networking, endpoint management, disaster recovery, operational resilience, and ITSM initiatives. Establishes governance, manages budgets and resources, oversees risks and dependencies, and provides executive reporting. Leads, mentors, and develops Project Managers while directly managing complex programs. Coordinates technology, business, security, compliance, finance, vendors, and operations stakeholders to ensure successful delivery, operational readiness, and transition to support.

Manage complex, high-risk, cross-functional change programs affecting people, processes, and technology. Define governance, controls, reporting, milestones, budgets, and work plans; coordinate sponsors, project managers, operations, technology leaders, and vendors; monitor risks, issues, KPIs, and outcomes; and influence stakeholders to implement sustainable strategic change. Prepare regulatory and executive materials and ensure initiatives align with program strategy and business objectives.

Leads BAL’s cloud infrastructure, platform engineering, DevOps, and AI initiatives. Manages cloud and platform engineers, owns the AWS roadmap, and oversees secure multi-account architecture, Kubernetes, networking, infrastructure as code, CI/CD, GitOps, observability, incident response, and cost optimization. Directs AI agent and LLM application deployment with responsible governance, supports Salesforce DevOps and enterprise platforms, and manages vendors, budgets, compliance, and executive communication.

Leads business management for Merchant Services Fraud, including executive reporting, KPI/KRI governance, OKRs, budget and capacity tracking, strategic investment oversight, and cross-functional execution. Develops data-driven insights, improves operating models and tooling, manages operational risk and resiliency activities, and maintains governance repositories. Partners with Finance, Technology, Operations, Legal, and Compliance to resolve blockers, improve efficiency, and support fraud prevention outcomes.

Manage print and insert production across three shifts to meet SLAs, quality, and financial targets. Lead and coach supervisors and staff, handle escalations, drive continuous improvement, manage inventory and vendor maintenance, and ensure compliance with client and company policies.

Leads product management for Capital One’s cloud runtimes and operations platform. Defines strategy for cloud infrastructure automation, connectivity, observability, managed infrastructure, developer experience integrations, and cloud resource topology. Drives customer-centered product solutions, business outcomes, technical innovation, integrated problem solving, and cross-functional organizational alignment. Partners with engineering stakeholders to build an intelligent platform that provisions, secures, scales, and maintains cloud resources across the enterprise.

Manage financial reporting, analysis, budgeting, and financial reviews for assigned joint venture and management services agreement healthcare operations. Partner with hospital finance teams, analyze financial performance and revenue cycles, lead budgeting across varied fiscal year-ends, support investor reporting, coordinate finance implementations, and identify operational and financial improvements.

Lead payments governance and risk policy oversight for merchant services: review merchant business models, evaluate third-party processor controls, resolve escalations, ensure card network and regulatory compliance, perform onsite client assessments, document prohibited/restricted products, produce executive reports, and drive process improvements across stakeholders.

Manages global physical security, reception, telephone switchboard, and office support operations. Leads staff, schedules coverage, oversees access control and surveillance systems, manages badges and parking, coordinates vendors, develops budgets and purchase orders, monitors KPIs, maintains procedures and training materials, audits security access, and supports business continuity and emergency planning.

Manages medium-to-large regional or national projects within Global Credit Operations. Analyzes processes, identifies improvement opportunities, builds business cases, coordinates deliverables, tracks success measures, manages risks, maintains project documentation, and partners with stakeholders and operations leaders to implement change. The role also supports instructor-led training, onboarding, content development, coaching, mentoring, and subject-matter guidance on policies and procedures.

Manages operations across corporate-owned centers by developing standards, improving workflows, conducting audits, supporting acquisitions and new openings, and coordinating cross-functional initiatives. Partners with field leaders to implement action plans, strengthen safety and compliance, improve performance, and ensure operational consistency. Leads integration planning, communications, training support, budgeting coordination, and continuous improvement across the center portfolio. Travel of up to 50% is required.

Manages hospital pharmacy operations, including supervision, staffing, training, evaluations, inventory control, narcotic tracking, medication security, and pharmacy program implementation. Supports pharmacists and pharmacy personnel, assumes staff pharmacist duties when needed, and oversees the department in the director’s absence. Promotes patient experience, collaboration, regulatory compliance, and continuous improvement across the pharmacy department.

Manage BSA/AML compliance programs, enhance detection controls, lead risk assessments, ensure regulatory compliance, and develop team training. Serve as a subject matter expert.

Directs an inside sales operations team responsible for quoting, customer inquiries, order processing, product information, and request lifecycle management. Oversees policies, procedures, CRM data accuracy, quote follow-up, customer issue escalation, and coordination across sales, operations, logistics, finance, and vendors. Manages process improvements, departmental goals, staffing, training, performance evaluation, and customer experience initiatives.

Implement, support and maintain Wonderware and GE Proficy industrial automation and MES solutions. Perform ArchestrA development, historian and HMI work, MES module deployment, production support, database and .NET/PL/SQL development, and customer-facing consulting across CPG/FMCG or food & beverage domains.

Design, implement, and support Wonderware System Platform and GE Proficy Plant Apps (SCADA/MES/Historian). Develop ArchestrA galaxies/objects, deploy MES modules, perform end-to-end implementations, provide production support and maintenance, analyze VB.NET/SQL solutions, follow ISA standards and integration protocols, interface with customers, manage projects, and travel frequently in a global delivery model.

Administer and drive standardization for enterprise monitoring tool suites (HP OpenView/OMi/NNMi/SiteScope), integrate 3rd-party monitoring, consult with engineering and service teams, manage vendor relationships, develop roadmaps, and support ITIL processes for incident/problem/change/availability management.

Administer and architect enterprise monitoring tool suites (HP OpenView/OMi and related products), define roadmaps, integrate third-party tools, collaborate with Design & Engineering and IT Operations, ensure ITIL alignment, consult on implementations/upgrades, and manage vendor relationships and business cases for monitoring solutions.

The Senior Technology Manager leads a global data network operations team, ensuring high reliability and performance while advocating for AI and automation in technology operations.

Lead end-to-end delivery of healthcare EDI (834/837/835/270/271) integrations, coordinate inbound/outbound data feeds, gather requirements, create file specs, manage testing, monitor data quality, track milestones/KPIs, resolve issues, and use Jira/Confluence for documentation.