Operations Manager Jobs in Plano, TX

Leads cross-functional customer retention and renewal programs across software and services portfolios. Designs standardized processes, governance, playbooks, and handoffs; uses analytics to identify churn risks and define performance metrics; coordinates stakeholders across customer success, renewals, sales, finance, operations, and analytics; and drives change management, training, and continuous process improvement.

Leads fulfillment center inbound and outbound operations across two shifts, managing warehouse leaders and hourly associates. Oversees receiving, inventory, picking, packing, shipping, safety, quality, costs, delivery, KPIs, forecasting, and continuous improvement. Develops Area Managers, standardizes processes, improves warehouse systems, and drives customer-focused operational performance in a high-growth, ambiguous environment.

Lead payments governance and risk policy oversight for merchant services: review merchant business models, evaluate third-party processor controls, resolve escalations, ensure card network and regulatory compliance, perform onsite client assessments, document prohibited/restricted products, produce executive reports, and drive process improvements across stakeholders.

Manage financial reporting, analysis, budgeting, and operational reviews for assigned joint venture and management services agreement healthcare facilities. Partner with hospital finance teams, explain performance drivers, conduct revenue cycle analysis, lead financial reviews and annual budgets, support new partner implementations, and coordinate operational improvement initiatives. The role also supports reporting requests from private equity investors and requires strong analytical, financial modeling, prioritization, and stakeholder management skills.

Manage print and insert production across three shifts to meet SLAs, quality, and financial targets. Lead and coach supervisors and staff, handle escalations, drive continuous improvement, manage inventory and vendor maintenance, and ensure compliance with client and company policies.

Manages digital marketing execution across seven brands, including SEO, AEO, search visibility, performance campaigns, agency relationships, budgets, vendor coordination, dashboards, and reporting. The role translates marketing strategy into campaigns that improve lead quality, customer engagement, conversion, ROI, and brand growth. It coordinates with divisional marketing, sales, operations, customer experience, and brand teams while monitoring agency performance, campaign effectiveness, and digital marketing spend.

Lead multi-shift transactional print, insert, and mail production to meet SLAs, quality, and financial targets. Oversee supervisors and teams, manage schedules, capacity, inventory, vendor/maintenance relationships, and drive continuous improvement and employee development in a high-volume, SLA-driven environment.

Manage BSA/AML compliance programs, enhance detection controls, lead risk assessments, ensure regulatory compliance, and develop team training. Serve as a subject matter expert.

Assists the Nurse Manager in leading nursing operations, maintaining clinical quality, patient safety, and service excellence. Provides direct patient care and relief charge nurse coverage as needed, collaborates with multidisciplinary teams, and performs delegated nursing leadership responsibilities.

Directs an inside sales operations team responsible for quoting, customer inquiries, order processing, product information, and request lifecycle management. Oversees policies, procedures, CRM data accuracy, quote follow-up, customer issue escalation, and coordination across sales, operations, logistics, finance, and vendors. Manages process improvements, departmental goals, staffing, training, performance evaluation, and customer experience initiatives.

Implement, support and maintain Wonderware and GE Proficy industrial automation and MES solutions. Perform ArchestrA development, historian and HMI work, MES module deployment, production support, database and .NET/PL/SQL development, and customer-facing consulting across CPG/FMCG or food & beverage domains.

Design, implement, and support Wonderware System Platform and GE Proficy Plant Apps (SCADA/MES/Historian). Develop ArchestrA galaxies/objects, deploy MES modules, perform end-to-end implementations, provide production support and maintenance, analyze VB.NET/SQL solutions, follow ISA standards and integration protocols, interface with customers, manage projects, and travel frequently in a global delivery model.

Leads the Infrastructure and Operations technology portfolio, including cloud adoption, data center modernization, networking, endpoint management, disaster recovery, operational resilience, and ITSM initiatives. Establishes governance, manages budgets and resources, oversees risks and dependencies, and provides executive reporting. Leads, mentors, and develops Project Managers while directly managing complex programs. Coordinates technology, business, security, compliance, finance, vendors, and operations stakeholders to ensure successful delivery, operational readiness, and transition to support.

Administer and drive standardization for enterprise monitoring tool suites (HP OpenView/OMi/NNMi/SiteScope), integrate 3rd-party monitoring, consult with engineering and service teams, manage vendor relationships, develop roadmaps, and support ITIL processes for incident/problem/change/availability management.

Administer and architect enterprise monitoring tool suites (HP OpenView/OMi and related products), define roadmaps, integrate third-party tools, collaborate with Design & Engineering and IT Operations, ensure ITIL alignment, consult on implementations/upgrades, and manage vendor relationships and business cases for monitoring solutions.

Lead end-to-end delivery of healthcare EDI (834/837/835/270/271) integrations, coordinate inbound/outbound data feeds, gather requirements, create file specs, manage testing, monitor data quality, track milestones/KPIs, resolve issues, and use Jira/Confluence for documentation.

Lead finance for the IEO Ops & Missions portfolio, supervising five analysts. Ensure program financial performance through budgeting, cost accounting, forecasting, EACs, customer reporting, AOP/LRP planning, bid support, balance sheet analysis, cash optimization, and talent development.

Lead on-premise channel operations and technologies for restaurants, overseeing POS, kiosks, digital menu boards, KDS, and BOH/FOH systems. Scale and commercialize digital platforms, monitor performance, analyze data for improvements, and collaborate cross-functionally to enhance customer experience and operational efficiency.