Are you ready to make a significant impact in the world of payments and merchant services? Join JPMorgan Chase as a Payments Governance Client Operations Manager III and be part of a dynamic team within Third Party Oversight & Governance Operations organization. This is your chance to contribute to meaningful projects that shape the future of Third Party Payment Processing Governance. Embrace the opportunity to grow, learn, and lead in an environment that values creativity and collaboration. Your journey to success starts here! As a Payments Governance Client Operations Manager III on the Payments Governance Team, you will play a pivotal role in advancing our mission and driving success.
You will be part of a team that thrives on collaboration, innovation, and excellence, working together to achieve remarkable results. Your contributions will be vital to our firm and the wider community, as we strive to make a positive impact. Join us in a culture that values diversity, inclusivity, and professional growth, where your ideas and expertise are celebrated.
Job responsibilities
- Demonstrate a strong understanding of heightened risk themes and serve as a subject matter expert on the firm’s risk policy decision tree.
- Act as the primary point of contact for reviewing, triaging, and resolving risk escalations for business models requiring enhanced due diligence.
- Maintain comprehensive governance documentation and communicate prohibited or restricted products and services to stakeholders, while serving as a subject matter expert on card network rules and applicable regulatory requirements to assess the design and operating effectiveness of control frameworks.
- Lead and deliver strategic initiatives from intake through execution, including scope definition, milestone management, dependency tracking, risk/issue management, and executive-level status reporting.
- Partner with internal Technology teams and external technical integrators to understand end-to-end payment flows and operational processes, translating governance and control requirements into actionable, implementable outcomes.
- Demonstrate strong client-facing capabilities, including professional presence and effective communication with senior stakeholders.
- Travel to client corporate offices as needed to conduct onsite fieldwork, collect and validate supporting evidence, and deliver insights-driven management reports for due diligence and assessment packages.
- Build strong partnerships across internal stakeholders and drive cross-functional alignment to achieve timely outcomes.
- Contribute to the continuous improvement of standard operating procedures, governance routines, and change management processes.
Required qualifications, capabilities, and skills
- Program/project management experience leading cross-functional delivery (preferably in payments, merchant acquiring, processor platforms, or third-party risk/governance contexts).
- Ability to engage credibly with technical teams/integrators and translate technical details into risk, governance, and control requirements (not software development, but technical fluency).
- People management experience with demonstrated coaching and performance leadership.
- Demonstrated executive presence and exceptional presentation capability, with the judgment to make sound, timely decisions under pressure.
- Excellent interpersonal, written, and verbal communication skills, with the ability to influence and present effectively to senior and executive stakeholders.
- Proven ability to rapidly identify key risk and compliance vulnerabilities and escalate appropriately in accordance with established governance and risk frameworks.
- Strong time management, project management, change management, and organizational skills, with the ability to manage multiple priorities and deliver to deadlines.
Preferred qualifications, capabilities, and skills
- 3 plus years of people management and leadership experience.
- 5 plus years client-facing or front-office experience.
- Qualifications in a relevant discipline, with a strong track record of detail-oriented execution, professional judgment, and the ability to identify and assess risk issues while operating strategically in a highly regulated environment.
- Experience with Payment Brands (Visa, Mastercard, Discover) program rules and requirements.
- Experience with data analysis (e.g., Microsoft Loop, Microsoft Project, Alteryx, Tableau).
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Proven experience in Merchant Services, Payments, card networks, and evaluating merchant business models and third-party processor control frameworks.
- In-depth knowledge of card network rules, regulatory requirements, and risk management practices within the payments industry.
- Demonstrated executive presence, with exceptional presentation skills and the ability to make sound decisions under pressure.
- Outstanding interpersonal, written, and verbal communication skills, with ability to present, influence, and engage at the executive level.
- Strong analytical skills, with the ability to quickly identify areas of risk and compliance vulnerability and escalate appropriately.
- Advanced stakeholder management capabilities, including negotiating timelines and influencing internal and external stakeholders across organizations and geographies.
- High degree of initiative and independence, with ability to prioritize and manage multiple complex situations.
- Proven ability to handle competing priorities and consistently meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Suite applications, including Excel, Access, and PowerPoint, and ability to develop presentations, graphs, and analytics.
- Commitment to fostering a business climate and culture that promotes integrity, respect, excellence, and innovation.
- Minimum of 3 years of experience demonstrating leadership, influence, and ability to drive initiatives, including mentoring peers and leading cross-functional projects.
- 5+ years of client-facing or front-office experience within the financial services or payments industry.
- Academic qualifications in a relevant discipline and professional accreditations, with experience as an auditor, financial industry practitioner, or with banking regulators.
- Familiarity with Payment Brand program rules and requirements, including Visa, Mastercard, and Discover.
- Experience with data analysis tools and methodologies such as Python, BigQuery, Looker, or Tableau.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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