Top Customer Success & Experience Jobs in Miami, FL

Lead and grow an SMB/Mid-Market Customer Success team of six to drive retention, renewals, adoption, and expansion. Coach CSMs, manage escalations, establish scalable operating rhythms, implement AI and automation to improve efficiency, analyze customer and team data, build playbooks and journeys, and partner cross-functionally to deliver exceptional end-to-end customer outcomes.

Lead SoundStack's Business Account Management for strategic customers: own business outcomes, retention, renewals, and expansion. Build the function, define processes and KPIs, run executive reviews, manage cross-functional escalations, drive NRR, and recruit and mentor future Business Account Managers.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Senior leader owning executive relationships with PSAOs, GPOs, wholesalers and channel partners to drive product adoption, pharmacy activation, partner growth and revenue retention. Develops multi-year partnership plans, adoption strategies, executive business reviews, and cross-functional initiatives while mentoring client success teams and aligning partner objectives with product and go-to-market efforts.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Own end-to-end customer education at Ashby: scope, build, and publish courses, playbooks, recordings, and learning assets. Translate complex product workflows into practical, outcome-oriented education; refresh existing content; partner with CS, Product, PMM, and RecOps; and contribute to systems and standards that scale high-quality learning experiences.

Submit your application to The ROSTR Group for future job opportunities in California. They will retain your information for relevant roles that arise.

Partner with existing customers to implement add-on products, act as technical expert on the Datarails suite, advise on financial reporting best practices, influence product roadmap through cross-functional collaboration, and maintain relationships with finance stakeholders to drive adoption and expansion.

Lead CX operations to improve end-to-end customer experience: manage support channels and escalations, create and maintain SOPs and Notion knowledge base, establish SLAs, analyze support trends and voice-of-customer, partner with Product/Engineering/Operations, and drive process improvements and enablement.

Serve as a technical account lead for planning, architecting, coordinating, and managing Veeam availability and data protection engagements. Provide solution design, implementation support, project management, assessments, documentation, knowledge transfer, post-installation support, and client liaison. Identify additional customer needs, contribute to proposals and SOWs, and assist sales of professional services. Quarterly overnight travel to customers required.

Manage and grow a strategic enterprise client portfolio end-to-end: onboard and activate campaigns, monitor and analyze performance, troubleshoot, drive renewals and expansion, and coordinate cross-functional teams to deliver data-driven marketing and insight solutions.