Top Customer Success & Experience Jobs in Miami, FL

Provides enterprise platform support for USAA by managing customer tickets, performing technical triage, coordinating escalations, communicating resolutions, and delivering root cause analyses. Coordinates cross-functional projects, deployments, releases, patches, and post-deployment monitoring. Builds client relationships, manages expectations, documents plans and decisions, and advocates for customer needs while balancing support, technical, and project coordination responsibilities.

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Own end-to-end implementation and post-sale success for 2–3 enterprise SaaS accounts. Configure workflows, lead discovery, change management, training, adoption, account health, renewals, and expansion. Build scalable implementation playbooks, templates, and documentation while partnering with Product and Engineering on customer feedback and adoption blockers. The role is remote or hybrid in the Bay Area and requires approximately 10–15% travel to customer sites.

Leads post-sales technical relationships with enterprise customers, including onboarding, implementation, integrations, workflow configuration, adoption, troubleshooting, and success planning. Partners with Product, Engineering, and Data teams to resolve issues and improve customer outcomes. May support strategic pre-sales engagements as a technical product expert while managing multiple customer relationships and developing repeatable post-sales processes.

Leads a Customer Success Engineering pod serving enterprise customers across AMER. Owns critical escalations and Zendesk queue health, mentors engineers, investigates complex distributed-system issues, and drives debugging, automation, documentation, and AI adoption. Builds senior customer relationships, partners with Product, Engineering, and Account Management, improves support processes, and participates in a 24/7 on-call rotation.

Serve as the primary technical contact for customer accounts, leading deployments, demonstrations, proof-of-value engagements, workshops, troubleshooting, configuration, documentation, and implementation planning. Translate customer requirements into scalable solutions, coordinate with sales, engineering, security, and product teams, and advocate for customer needs. The role requires experience in technical account management or sales engineering, enterprise endpoint security or IT systems, and communicating complex security concepts to technical and executive audiences.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Manage a portfolio of premium financial advisor clients, lead onboarding and campaign delivery, conduct business reviews, demonstrate ROI, support renewals, and provide strategic guidance. Maintain accurate CRM records, communicate regularly with clients, and collaborate internally to improve processes and customer experience. The role requires SaaS customer success experience, strong presentation and organizational skills, and the ability to manage multiple priorities independently.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.

Own customer onboarding from signed agreement through first results, including sales handoff, stakeholder engagement, technical setup, data validation, use-case development, escalations, and transition to Customer Success Managers. Build scalable onboarding playbooks, systems, and tools; document best practices; train future teammates; and use AI to develop workflows and automations. The role is fully remote and supports mid-market and enterprise brands.