Top Customer Success & Experience Jobs in Miami, FL

As a Travel Support Consultant, you will assist customers with inquiries while building relationships with travel sellers and gathering feedback to enhance products.

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.

The Principal Customer Success Manager will manage key enterprise accounts, ensuring client satisfaction, retention, and revenue growth while leading negotiations and fostering senior stakeholder relationships.

The Customer Adoption Manager will lead strategy and initiatives for customer adoption in the homebuilding sector, driving operational changes and managing relationships with high-value clients.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

Provide first-line support to 70+ agency partners and 600+ towing/impound providers via phone, email, and tools. Troubleshoot and escalate technical issues, document interactions, maintain inventory records, perform data entry, and coordinate/dispatch tow operations across regions while participating in trainings.

Manage a large portfolio using tech-touch and semi-automated engagement to drive renewals, retention, and expansion. Design and optimize digital outreach and data-driven triggers, monitor health scores, qualify expansion leads, collaborate cross-functionally, and provide voice-of-customer insights to improve product and forecasting.

Manage enterprise publisher accounts as the primary technical advisor. Monitor ad performance, diagnose and resolve technical issues, implement optimizations, coordinate escalations with internal teams, provide product expertise, educate publishers, and drive growth and retention.

Serve as the centralized point of contact for strategic rental customers in a call-center role. Provide professional, efficient service for equipment and store item rentals, resolve customer needs, coordinate orders, and promote safety. Use probing questions and strong communication to understand concerns. May perform physical tasks (lift up to 25 lbs) and work indoors/outdoors as required.

Serve as first point of contact via email and in-app chat to resolve customer questions, troubleshoot issues, guide product usage, escalate technical problems, document interactions, identify trends, and collaborate with product and onboarding teams to improve support resources and customer experience.

Own end-to-end customer onboarding for new clients: guide setup using a structured process, educate and troubleshoot, track progress, gather feedback, document best practices, and collaborate with sales, product, and support to improve adoption.