Top Customer Success & Experience Jobs in Miami, FL

Provide technical leadership for enterprise mobile customers: debug complex mobile CI/CD issues, advise on mobile DevOps best practices, drive adoption, escalate technical problems, and relay customer feedback to product and engineering.

Manage enterprise customer relationships to drive adoption, value, and expansion of PointClickCare solutions. Act as trusted advisor to executive stakeholders, deliver joint success plans, anticipate and mitigate churn, provide strategic guidance, and collaborate cross-functionally to ensure customer outcomes and retention.

The Senior Client Associate manages operational support for advisors, enhancing client service, streamlining onboarding, and ensuring compliance while maintaining client data in Salesforce.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Handle customer inquiries via phone, email, chat, and social media; process orders, returns, and account changes; log interactions in the CRM; escalate complex issues; meet performance metrics; follow up to ensure resolution and provide feedback for process improvements.

The Investment Specialist provides client support, manages accounts, assists with financial inquiries, and builds customer loyalty while adhering to regulatory standards.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Own and grow a national law-firm referral partner network: source and onboard partners, manage partner performance and case routing, monitor metrics and risks, analyze referral data to drive improvements, and collaborate cross-functionally to ensure exceptional client outcomes and scalable referral operations.

Provide standard and ad hoc client reports, run routine reports and preliminary data analysis, participate in client meetings, shadow Client Relationship Managers, coordinate with internal teams to resolve basic client issues, and learn company services and systematic problem-solving processes to build strong client partnerships.

Manage and grow a portfolio of strategic US-based multinational clients across BCS and EOR services. Act as primary account owner and trusted advisor to senior stakeholders, drive retention, renewals, upsells, and margin optimization, lead QBRs, own commercial performance, escalate complex issues, and collaborate cross-functionally to deliver compliant global workforce solutions and support business development.