Top Customer Success & Experience Jobs in Miami, FL

Manages specialty merchant, service provider, and Network Enablement Partner onboarding and lifecycle programs. Serves as the primary customer and stakeholder contact, delivers compliance and operational training, monitors Mastercard standards, resolves performance issues, analyzes program data, improves processes, and supports regional growth across North America.

Provides multichannel customer support for corporate business travel, including booking and modifying complex international itineraries across air, rail, ground transport, and lodging. Enforces corporate travel policies, delivers VIP and executive concierge service, monitors disruptions and safety risks, and proactively reroutes travelers. Requires strong communication, active listening, problem-solving under pressure, technology proficiency, and high booking accuracy. Includes eight weeks of training and hybrid work three days per week.

Own enterprise B2B SaaS accounts from implementation through adoption, renewal, and expansion. Lead multi-location deployments, training, executive relationships, QBRs, adoption reporting, and expansion opportunities. Partner with engineering on integrations and workflows, provide product feedback, and build the customer success playbook. Regular travel to customer sites and conferences is required.

Own technical post-sale relationships for enterprise customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Partner with sales, product, and engineering; forecast customer consumption; solve technical issues; maintain project documentation; and represent customer needs. This field-based role involves customer travel and requires strong technical, business, and customer-facing skills, plus experience with enterprise software and performance monitoring tools.

As a Customer Care Social Media Engagement Specialist at Chewy, you'll engage with customers on various social platforms, managing interactions with empathy and clarity while fostering community relationships.

Lead Eve’s customer risk and escalation program for serious product, integration, delivery, and adoption issues. Assess severity, assign accountable owners, coordinate cross-functional recovery plans, guide executive customer communications, and personally manage complex escalations. Apply technical judgment to diagnose issues, drive decisions across Support, Product, Engineering, and Delivery, establish recovery exit criteria, and identify recurring problems for process and product improvement.

Manage a portfolio of existing accounts to drive retention, renewals, upsells, and expansion. Monitor account health and usage, conduct business reviews, build account plans and forecasts, liaise with product/engineering/support, maintain CRM data, handle renewals and negotiations, and occasionally travel to customers or industry events.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.

Owns the technical customer relationship for public cloud environments, advising on AWS, Azure, and GCP best practices. Conducts cloud architecture reviews, governance sessions, ticket reviews, and spend optimization discussions. Acts as a customer advocate, escalation point, and liaison with internal teams. Provides product guidance, billing support, technology education, and strategic recommendations while maintaining executive-level customer relationships.

Leads a customer engagement and technical account management team supporting managed-services customers. Oversees team performance, capacity, escalations, customer meetings, service-level outcomes, training, recruiting, workflows, and quality control. Partners across internal teams to improve customer satisfaction and resolve service tickets. Requires customer escalation expertise, public cloud knowledge, KPI-driven process improvement, and strong people leadership.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.