Top Customer Success & Experience Jobs in Miami, FL

Lead and manage a team of Experience Advocates to meet quality and customer satisfaction metrics, coach team members, handle escalations, and communicate with senior leaders.

The Senior Customer Success Manager serves as the main point of contact for customers, driving product adoption, satisfaction, and retention while managing a regional book of business.

As a Roving Personal Banker, you will assist customers across various branches, provide support with account openings, and build customer relationships. Flexibility to travel and adaptability to changing environments is required.

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.

The Client Concierge is responsible for delivering excellent customer service to pet parents, managing patient intakes, and supporting the veterinary staff while ensuring compliance with operational procedures.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Customer Success Intern will oversee onboarding for new users, provide support, collect feedback, and optimize the customer experience through effective communication and problem-solving.

The Cashier III delivers exceptional service at checkout, promotes sales, handles cash accurately, processes returns, and assists in training cashiers.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

The Customer Care Advocate assists customers with insurance inquiries via phone and digital channels, providing support and resolving complex issues with professionalism. Requires customer service experience, operates within guidelines, and utilizes AI tools for efficiency, ensuring compliance and accuracy in documentation.