Top Customer Success & Experience Jobs in Miami, FL

As a Customer Care Social Media Engagement Specialist at Chewy, you'll engage with customers on various social platforms, managing interactions with empathy and clarity while fostering community relationships.

Manage a regional portfolio of VinSolutions clients to retain revenue, drive product utilization, upsell functionality, resolve issues, deliver onsite and virtual engagements, monitor account performance, and act as client advocate across internal teams.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

Own and orchestrate the end-to-end App Marketplace partner lifecycle: intake/qualification, cross-functional evaluation, commercials, onboarding, GTM launches, partner performance management, events support, and process improvements to scale partner operations.

The Strategic Account Manager is responsible for managing relationships with key Food & Beverage sellers, driving revenue growth through account management, providing technical solutions, and collaborating with cross-functional teams.

Manage onboarding, implementation, and growth for enterprise clients using Worth's AI underwriting and decisioning platform. Serve as trusted advisor, drive renewals and expansion, lead client engagements and QBRs, monitor success metrics, coordinate cross-functional teams, and improve processes to maximize customer value.

As a Roving Personal Banker, you will assist customers across various branches, provide support with account openings, and build customer relationships. Flexibility to travel and adaptability to changing environments is required.

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.