Top Customer Success & Experience Jobs in Miami, FL

Lead and scale Customer Success to ensure measurable customer outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional teams, manage renewals, and develop the CS leadership and CSM organization while owning CS metrics, governance, and executive customer engagement.

The Senior Social Media Engagement Specialist will manage high-visibility customer interactions, track social trends, and collaborate cross-functionally to enhance Chewy's online presence and customer experience.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.

The Strategic Account Manager is responsible for managing relationships with key Food & Beverage sellers, driving revenue growth through account management, providing technical solutions, and collaborating with cross-functional teams.

The Roving Personal Banker will provide support across various branch locations, assist customers with accounts and service requests, and deliver exceptional customer experiences while building relationships and promoting bank products.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.