Top Customer Success & Experience Jobs in Miami, FL

Lead and scale North American account management as a player-coach: manage enterprise client relationships with C-level stakeholders, drive expansion and retention, mentor a high-performing team, align product roadmap to customer needs, and use data-driven frameworks to demonstrate value and forecast revenue growth.

Lead strategic enterprise customer relationships to drive adoption, ROI, renewals, and expansion. Build account plans and QBRs, forecast risk, manage onboarding and rollouts with technical partners, advocate product priorities, and advise CxOs. Require deep experience with marketing tech stacks and cross-functional collaboration to minimize churn and grow lifetime customer value.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Lead customer success engagements by aligning Microsoft solutions (cross-cloud, Azure, Modern Work, Dynamics) to customer objectives. Build executive relationships, develop strategic roadmaps and Customer Success Plans, drive adoption and consumption, mitigate blockers, orchestrate delivery resources, and coach teams to achieve business outcomes and operational health.

Enable Microsoft partners across Asia to use investment programs, coach on pipeline and co-sell readiness, manage operational requests and KPIs, generate partner insights, and liaise with internal stakeholders to improve partner performance.

The Global Customer Success Manager oversees the post-sale journey for strategic global accounts, focusing on customer adoption, retention, and business outcomes through collaboration with internal teams and stakeholders.

Lead portfolio risk and opportunity analysis, develop standardized retention and recapture playbooks, and create a subscription Value-Added-Services offering. Partner with Product, Data Engineering, Sales, and Customer Success to monetize retention expertise and drive client outcomes.

Serve as primary contact for accounts and sales to resolve customer inquiries and escalations, manage ordering and sample issues, communicate delays, ensure timely test reporting, maintain PHI/privacy compliance, and support special projects while documenting interactions.

Lead the Upmarket Account Management team at Vanta, driving customer retention and expansion. Focus on building a high-performing culture and developing strategies to exceed goals while collaborating with cross-functional teams.

Seeking a reliable Bilingual Virtual Assistant fluent in English and either Spanish or Portuguese to manage tasks, communicate with clients, and support workflows.