Top Customer Success Jobs in Memphis, TN

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Manages client relationships for the GuildQuality SaaS product, helping customers optimize ROI, increase engagement, and improve retention. Responsibilities include strategic account oversight, identifying upsell and cross-sell opportunities, supporting escalated issues, delivering product training, and coordinating implementation and brand inquiries. The role requires strong communication, analytical, problem-solving, presentation, and relationship-management skills in a technology-driven environment.

Leads the Customer Success Management organization for a global 3PL, owning merchant retention, expansion, forecasting, onboarding, lifecycle coverage, health scoring, executive escalations, and peak readiness. Builds and coaches CSM and hypercare teams, establishes scalable playbooks and operating cadences, drives services-led growth, and partners cross-functionally with Operations, Product, Sales, Technical Solutions, and RevOps. Owns GRR, NRR, churn reduction, customer sentiment, and HubSpot data quality.

Own a portfolio of merchants across adoption, value realization, expansion, and renewal. Lead success plans, monitor operational KPIs, conduct business reviews, identify upsell opportunities, mitigate churn risk, manage escalations, and advocate for customers across Operations, Product, and Engineering. The role requires fulfillment or e-commerce expertise, analytical ability, executive communication, and experience driving customer growth and retention outcomes.

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Serve as a trusted advisor to enterprise clients, driving product adoption, retention, and expansion. Manage ~50–100 accounts, create success plans and KPIs, monitor client health, coordinate cross-functional teams, identify upsell opportunities, and provide product feedback to inform roadmap and improve outcomes.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Leads a team of eight Public Sector Customer Success Managers supporting federal, defense, intelligence, and state and local government accounts. Responsibilities include coaching, retention and expansion strategy, cybersecurity solution adoption, success plan execution, account risk management, CRM and Totango governance, executive escalations, and cross-functional coordination with sales, services, support, product, and technical teams. The role also oversees portfolio health, government procurement alignment, and customer value realization.

Manage a portfolio of smaller school districts by driving product engagement, usage, outcomes, renewals, and expansion. Analyze customer health data, build executive relationships, facilitate renewal processes, provide structured product feedback, document customer challenges, and maintain CRM records. The role requires strong organization, project management, communication, multitasking, proactive problem-solving, and the ability to work remotely and travel approximately 10%.

Manage complex SaaS implementations and enterprise district portfolios, driving engagement, usage, outcomes, renewals, and expansion. Build executive relationships, assess account health, facilitate renewals, provide structured product feedback, document customer challenges, and maintain CRM records. The role requires strong project management, interpersonal, technical, and remote-work skills, with 15–30% travel to customer meetings, trainings, conferences, and company events.

Manage client success across enterprise legal-industry accounts by driving product adoption, measurable business outcomes, and long-term retention. Develop success plans, identify and remediate account risks, coordinate with account managers, present business reviews, advise clients on Intapp solutions, and represent customer needs internally. Build trusted-advisor relationships with executive stakeholders and contribute to user groups, industry events, and thought leadership.

Manage partner success from onboarding through renewal, serving as the primary consultant and support contact. Lead training, improve platform adoption, monitor performance metrics, troubleshoot issues, mitigate churn, and identify expansion opportunities. Collaborate with business development and internal leadership, develop partner marketing and engagement plans, and provide data-informed recommendations to maximize technology utilization and community impact.

Manage strategic enterprise healthcare accounts as a trusted executive advisor. Drive adoption, retention, growth, value realization, and measurable operational, financial, and clinical outcomes. Develop account plans, lead executive business reviews, identify performance opportunities and risks, coordinate cross-functional initiatives, and support value-based care, population health, care coordination, and payer-provider collaboration programs. Engage senior healthcare stakeholders across health systems, health plans, provider networks, and post-acute organizations.

Owns day-to-day captive insurance relationships and end-to-end operational execution after deals bind. Responsibilities include coordinating reinsurance agreements, establishing trusts and letters of credit, monitoring premiums and loss settlements, onboarding captives, supporting regulatory and domicile requirements, resolving operational issues, reporting portfolio performance, and improving scalable processes across Legal, Treasury, Operations, Actuarial, and Finance.

Own retention, adoption, renewals, growth, and outcomes for high-value mid-market SaaS accounts. Build executive relationships, lead success plans and business reviews, identify risks and expansion opportunities, and partner cross-functionally to solve customer challenges. Use AI and customer data to improve account intelligence, planning, workflows, and decision-making while validating outputs through human judgment.

Manage enterprise and mid-market customer relationships from onboarding through renewal and expansion. Drive adoption, engagement, retention, and measurable business outcomes through success planning, training, usage analysis, change management, and ROI storytelling. Coordinate with Sales, Product, Engineering, and Support to resolve issues, advocate for customers, identify expansion opportunities, and improve customer satisfaction and revenue retention.

Own the customer lifecycle for Americas customers, including onboarding, adoption, training, renewals, and retention. Build proactive relationships, identify expansion opportunities with Sales, coordinate issue resolution, collaborate with Support, Product, and Engineering, collect customer feedback, and use success metrics to guide engagement strategies. The role is remote in the United States and requires strong technical aptitude in cybersecurity SaaS tools.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, monitor engagement and KPIs, facilitate executive business reviews, identify expansion opportunities, coordinate escalations, and collaborate with Sales, Support, Product, Renewals, and Professional Services. The role requires acting as a trusted advisor, driving adoption and measurable outcomes, and improving scalable customer success processes.