Top Senior Level Jobs in Louisville, KY

Leads complex OEM and enterprise technology programs from planning through launch. Coordinates Product, Engineering, UX, Security, Operations, and business stakeholders; manages roadmaps, milestones, dependencies, risks, RAID logs, technical reviews, release readiness, and executive communications. Evaluates enhancement requests and partners with Product and Engineering on scalable solutions. Drives process improvements, reporting, retrospectives, and operational efficiency while ensuring timely delivery and alignment with business objectives.

Manages day-to-day operations and service delivery for a dedicated customer program. Leads and develops the delivery team, maintains customer relationships, resolves issues, improves processes, monitors KPIs, ensures compliance, and supports P&L, revenue, and profit objectives. Requires strong leadership, communication, customer service, and program management skills, with travel of up to 50%.

Leads daily inbound call center operations, including staffing, scheduling, performance monitoring, coaching, hiring, training, and manager accountability. Resolves escalated customer issues and improves customer experience, workflows, and service standards in partnership with internal stakeholders. Oversees people, processes, technology, reporting, budgeting, and continuous improvement initiatives.

Lead incident response from triage through recovery, investigate threats across endpoint, identity, network, cloud, email, and SaaS environments, conduct threat hunting and forensics, improve detections and automation, and serve as a senior escalation point. The role also includes reporting findings, coordinating with cross-functional teams, mentoring colleagues, and strengthening the firm’s security operations program.

Serve as a primary HR advisor to multi-state clients, with emphasis on California employment law and compliance. Responsibilities include HR assessments, infrastructure development, employee relations, recruiting, onboarding, benefits, payroll, investigations, documentation, project management, and client support. The role also mentors junior HR professionals, collaborates with legal counsel, manages confidential HR systems and documents, identifies service opportunities, and stays current on employment regulations.

Develops and executes fundraising strategies, annual campaigns, donor communications, employee giving initiatives, and revenue-generating events. Cultivates sponsor and donor relationships, secures auction and in-kind donations, coordinates volunteer partnerships, and manages CRM records, calendars, and reporting. The role supports diversified philanthropic contributions from individuals, corporations, and community organizations while meeting campaign and event revenue goals.

Supports supplier diversity, small business, and procurement programs through bid compliance reviews, contractor payment analysis, reporting, certification verification, supplier outreach, training, and event management. Administers procurement and supplier diversity systems, maintains supplier databases, troubleshoots Oracle and WAM issues, develops program materials, recruits diverse suppliers, and provides backup support for purchasing and contract execution activities.

Supports financial operations for a manufacturing plant through budgeting, forecasting, month-end close, cost modeling, variance analysis, inventory and capital accounting, KPI reporting, and internal controls. Partners with plant operations, engineering, supply chain, purchasing, program management, FP&A, and corporate finance teams to improve cost transparency, reporting accuracy, operational efficiency, and financial performance in a high-growth EV manufacturing environment.

Design roadway infrastructure projects, including intersections, arterials, expressways, interstates, and interchanges. Develop alignments, cross sections, pavement designs, construction drawings, specifications, and reports using DOT standards and CAD tools. Support project scopes, budgets, schedules, quality control, client coordination, and multidisciplinary integration. Participate in presentations and provide mentorship to junior engineers and interns.

Leads customer operations across onboarding, account maintenance, service handoffs, support processes, issue resolution, and performance measurement. Builds playbooks, dashboards, KPIs, and operating routines; partners cross-functionally to improve service quality, efficiency, scalability, and customer experience. Drives AI, automation, process, and system improvements while managing and developing the customer operations team.