Top Senior Operations Jobs in Hartford, CT

Director of Strategy & Operations supporting Fetch’s Data and Expanded Core businesses. Acts as a strategic advisor to revenue leaders, using data analysis to inform priorities, evaluate trade-offs, and identify growth opportunities. Drives operational execution, KPI and dashboard development, cross-functional coordination, channel management, process optimization, and executive-level reporting. The role requires strong strategic problem-solving, financial acumen, project management, and experience scaling early-stage business initiatives.

Leads cross-studio art business operations by maintaining visibility into capacity, utilization, assignments, availability, demand, and project transitions. Aligns studio supply with Business Development opportunities, supports RFP staffing scenarios, establishes operating cadences, coordinates partner integration, identifies risks, and escalates bottlenecks. Provides leadership reporting and develops a scalable operational model across regions while avoiding direct staffing, account ownership, commercial negotiation, or day-to-day production responsibilities.

Leads insurance customer operations across policy servicing, process optimization, audit readiness, technical issue triage, and regulatory compliance. Partners with Product, Engineering, Compliance, CX, and carrier teams to improve workflows, resolve incidents, support product launches, and maintain operational controls. Manages and mentors operations staff, builds performance dashboards, drives quality initiatives, and oversees cross-functional projects and compliance-sensitive processes.

Serve as the primary Sales Operations partner for a North American business unit. Coordinate forecasting, pipeline reviews, performance reporting, planning, territory segmentation, quota modeling, and business reviews. Analyze sales metrics, identify risks and opportunities, improve data quality, and deliver leadership recommendations. Partner cross-functionally with Finance, Marketing, Customer Success, and technical teams to define requirements, automate reporting, streamline workflows, and lead analytical projects.

Own underwriting operations from submission intake through policy issuance, servicing, renewals, commissions, and dividends. Lead a distributed operations team, manage capacity, training, quality assurance, audits, SLAs, and performance metrics. Improve broker experience, data integrity, automation, and cost per bound submission. Partner with Product to develop operational solutions, drive adoption, and measure results. Ensure accurate policy processing, reconciliation, documentation, and timely resolution of outstanding items and disputes.

Leads the catalog operations function, owning operating models, intake and prioritization, planning cadences, SLAs, governance, workflow optimization, data integrity, and automation. Manages the Catalog Operations team and partners with assortment, customer experience, finance, supply planning, vendors, technology, and data teams. Drives scalable execution for SKU setup, enrichment, lifecycle updates, supplier onboarding, catalog maintenance, and performance reporting while presenting operational recommendations to senior leadership.

Own and optimize an AI-driven outbound and revenue operations engine focused on qualified meetings with rural and health system decision-makers. Build target-account scoring models, AI SDR workflows, lead routing, CRM architecture, attribution, dashboards, and pipeline reporting. Partner with GTM and sales teams to improve meeting-to-pipeline conversion and adoption of AI tools. The role requires healthcare market expertise, hands-on AI development, CRM administration, SQL, and automation experience.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

The Senior Director of Revenue Operations manages strategic planning and execution across the RevOps function, drives operational improvements, and facilitates cross-functional initiatives to achieve maximum impact.

Manage and optimize cross-functional business operations, improve processes, ensure regulatory compliance, support strategic planning, analyze operational data, oversee projects and budgets, and conduct market research. The role also includes talent management, mentoring, documentation, and collaboration with finance, sales, marketing, and product teams. Managers must provide occasional on-call, weekend, and overnight support, attend headquarters meetings approximately twice annually, and travel up to 5%.

Leads a centralized national support function for FTTH operations across construction, maintenance, drops, and in-home installation and repair. Partners with regional teams to analyze performance, establish benchmarks, improve reporting, reduce costs, and hold vendors accountable to service and quality standards. Builds and mentors a team of analysts, process engineers, and operations specialists while driving consistency and continuous improvement across markets.

Owns CIQ’s HubSpot CRM and broader revenue operations technology stack. Responsibilities include CRM administration, data governance, pipeline and forecasting reporting, sales commission administration, deal desk and sales process governance, lead routing, contract workflows, attribution, funnel analysis, and cross-functional partnership with Sales, Marketing, Finance, and executives. The role also supports system automation, reporting accuracy, rep onboarding, quota and territory administration, and operational improvements across the revenue funnel.

Lead commercial operations to drive CRM excellence, funnel optimization, and predictable revenue growth. Own Salesforce strategy, data governance, integrations, reporting, and a team of three to standardize processes, improve CRM adoption, and deliver actionable sales performance insights.

Lead day-to-day Channel Operations and strategic GTM initiatives for Vanta's Partner business. Partner with Channel, GTM Ops, Business Systems, Finance, and Marketing to design scalable processes, governance, reporting, partner programs, attribution, pricing, and territory/account rules. Translate ambiguous problems into actionable operational recommendations, drive cross-functional projects from strategy through execution, and measure outcomes to improve partner and seller experiences.

The VP of Operations will lead Business Operations, Data, and AI Transformation, driving operational excellence and scalable infrastructure to support hypergrowth at Torq, focusing on data-driven culture and AI integration.

The Coding Operations Manager oversees daily operations, focusing on client relations, performance reporting, employee management, and quality assurance. Responsibilities include maintaining customer satisfaction, managing team performance, conducting employee check-ins, and ensuring operational efficiency.

Own day-to-day fraud operations for internal and BPO teams: manage people and vendors, develop and get SOPs compliance-approved, maintain QA scorecards, drive process improvements using data, balance fraud prevention with user experience, and serve as escalation point.

Lead the Biz Ops / GTM Systems team for Revenue Operations, owning Salesforce strategy, integrations, data governance, automation, roadmap, vendor management, and cross-functional systems optimization to scale revenue workflows and AI-enabled automation.

Oversee operations across multiple branch locations to drive performance, profitability, and growth. Develop regional strategies, manage budgets and forecasts, ensure compliance and contractual adherence, mentor branch managers, improve workflows, support hiring and performance decisions, and act as the primary escalation point for regional operational issues.

Lead and build the go-to-market operations engine: own GTM systems (HubSpot, Clay, Apollo, Gong), scoring and AI agents, ABM and demand-gen data, pipeline attribution, board-level reporting, and a small onshore/nearshore team. Be hands-on building workflows and models, partner with marketing, sales, finance, and executive leadership, and drive governance, forecasting, and operational rigor across three business units.

Lead regional operations for a multi-state personal injury region, owning regional P&L, coordinating intake through settlements, prioritizing high-ROI issues, routing escalations to platform teams, launching new states, building capacity models and KPIs, and coaching/managing an operations lead and state managing attorneys to drive performance and consistency.

Lead end-to-end business-process transformation: diagnose operational friction across functions, design future-state workflows and business rules, translate requirements for Product/Tech/Data, drive pilot-to-rollout adoption, and measure sustained business impact.

Lead and own global payments operations, metrics, fraud prevention, risk and compliance. Collaborate with product and engineering, recruit and manage distributed payments teams, investigate fraud, optimise acceptance and conversion, and act as primary partner with payment networks to resolve production issues.

Lead and scale Revenue Operations across Sales, Marketing, Customer Success, Finance, Product, and IT. Build processes, CRM governance, forecasting, KPIs, dashboards, automation and AI-enabled workflows. Drive pipeline governance, territory and capacity planning, system integrations, executive reporting, and cross-functional initiatives to improve revenue growth, forecasting accuracy, retention, and operational scalability.