Top Customer Success Jobs
The Lead App Specialist provides tier 2 support for users of the TopBuild Field Sales Lead App, conducts user training, gathers feedback, translates change requests into JIRA tickets, and ensures effective communication with field users.
The Sr. Desktop Support Representative troubleshoots application, network, and hardware issues, supporting employees with applications-related problems. This role involves training users, resolving IT issues for developers, and collaborating with development teams to track software bugs. Additionally, the representative monitors application/system alerts and maintains strong professional relationships with engineering and customer support counterparts.
The Customer Success Manager will manage large commercial accounts, ensuring high customer satisfaction, onboarding, and ongoing engagement. Responsibilities include resolving issues, performing business reviews, developing best practices, and collaborating with sales teams to foster product adoption and retention, while leveraging tools to analyze customer usage and health scores.
Featured Jobs
The Client Support Specialist at Ministry Brands provides user support to enhance customer experiences, responds to inquiries through various channels, documents technical issues, and contributes to operational improvements. They maintain professionalism, update customer data, and act as a Subject Matter Expert for the products, ensuring customers receive effective assistance and problem resolution.
The Automation Specialist is responsible for troubleshooting electrical and control systems, aiding in their design and modification. Key duties include supervising electrical projects, ensuring safety compliance, updating electrical documentation, standardizing control systems, and developing training for maintenance staff.
The Process Enhancement Specialist will operate wafer fab equipment, perform manual and computer data entry, engage in daily production tasks, enhance output, reduce waste, update technical documentation, and ensure adherence to safety standards in a clean room environment.
The Export Specialist will manage export compliance activities, provide guidance on export regulations, determine product classifications, and prepare export licenses. Responsibilities also include conducting audits, training employees, and maintaining export reports.
The Customer Support Specialist provides support to process servers by answering inquiries, resolving issues, managing and dispatching work, and monitoring performance. Responsibilities involve using the Skye application to ensure order fulfillment and collaborating with team members to identify process inefficiencies.
Manage a portfolio of SMB customers, create and execute an account growth strategy, deal with a high volume of customer communications, build lasting relationships with clients, work on upselling initiatives, and serve as a customer advocate.
As a Customer Support Associate at Convera, you will handle online requests from customers related to payment queries both pre and post-payment. Responsibilities include keying transactions, processing payments, and providing reporting to clients while ensuring compliance with regulatory standards. You will work independently and as part of a team to deliver high levels of customer service, leveraging your communication skills to build relationships.
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