Top Customer Success Jobs

Manage post-sale customer relationships for North American manufacturing accounts, drive adoption and utilization of robotic systems, coordinate cross-functional teams, align production planning, act as the customer advocate internally, and enable account growth through ongoing support and expansion strategies.

As a Customer Success Manager at PLACE, you will manage a portfolio of accounts, drive customer satisfaction, and proactively prevent churn while ensuring a high-quality customer experience.

The Customer Success Manager will build relationships with key stakeholders, manage client interactions, secure renewals, identify revenue opportunities, and track success metrics to achieve customer objectives.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Support senior CSMs to manage strategic wealth management and enterprise clients: attend client meetings, handle day-to-day requests, coordinate cross-functional initiatives, identify expansion opportunities, and progressively assume ownership of accounts.

The Client Success Manager will oversee a portfolio of B2B clients, ensuring satisfaction and growth through proactive support, performance tracking, and cross-functional teamwork.

Manage a portfolio of B2B clients, providing high-touch service to ensure satisfaction and growth through performance monitoring and proactive support.

Own inbound support and customer relationships for an AI automation platform: troubleshoot complex integrations, onboard and train customers, feed product insights to engineering, build AI-augmented support workflows, improve internal tooling, and create self-serve documentation to reduce support volume.

Guide new clients through onboarding from contract to first two payrolls in Darwin. Build and validate payroll setup, audit data for compliance, train clients on myHR functionality, coordinate benefits setup, partner with Sales and operations, and hand off to long-term service team.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion and value realization for MariaDB solutions. Act as primary escalation contact, conduct business reviews, coordinate cross-functional teams (Sales Engineers, Professional Services), build C-level relationships, and measure customer health while promoting product adoption and upgrades.

Lead end-to-end implementations and onboarding for Pave's compensation platform, manage 30–40 customers, handle integrations, data migration, and configurations, provide strategic compensation advice, project-manage cross-functional work, and surface customer needs to Product and Engineering.

Manage a high-volume SMB book (50+ accounts) using low-touch, scalable programs to drive adoption, retention, renewals, and expansion. Own onboarding, training, scalable enablement content, automated activation flows, and cross-functional feedback to improve product and segment-level outcomes.

Manage onboarding, implementation, and lifecycle account management for hyperscale and large enterprise clients. Build and maintain client relationships, track account health and requirements, produce status reports and documentation, coordinate cross-functional teams, oversee QA metrics and testing, review SLAs/contracts, drive continuous improvement, manage strategic projects, and provide executive-level presentations and 24/7 support as needed.

Own and build the post-sales operating system: reporting, CS platform implementation and administration, health scoring, CSAT/NPS programs, data governance, customer communications, renewal operations, and automation. Partner cross-functionally to create a single source of truth and operational cadence that drives retention, renewals, and scalable delivery.

Support Customer Success Managers by coordinating customer scheduling, drafting executive-ready follow-ups, maintaining HubSpot data hygiene, monitoring usage/health trends, preparing customer materials, assisting renewals and onboarding logistics, and surfacing product feedback to improve retention and adoption.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

Own onboarding and training for SurePass customers, manage implementations, provide Tier 1/2 support, create training materials, coordinate hardware deployments, and drive account growth and renewals through proactive customer engagement.

Serve as primary contact for enterprise clients, drive client satisfaction through proactive communication and relationship management, manage multiple accounts and projects, triage support versus enhancement requests, lead meetings, coordinate cross-functional teams, support onboarding, and ensure long-term client success in a payments-focused SaaS environment.

As a Senior Customer Success Engineer, you will design and implement automation strategies to enhance customer outcomes, unify technical documentation, and optimize AI support agents while serving as the first line of technical escalation during onboarding.

Lead and scale an enterprise Customer Success team to drive adoption, retention, and expansion across global law firms and Fortune 100 clients. Develop scalable success strategies, partner with Sales/Product/Engineering, serve as executive sponsor for key accounts, identify risks/opportunities, and represent customer needs to influence product and operations.

Lead post-sales strategic customer engagements for enterprise accounts, driving retention, adoption, modernization to containerized platforms, and GenAI data-protection use cases. Act as trusted advisor across executives and engineers, coordinate with architects, Support, Services and Product, develop account roadmaps, run risk playbooks, and enable AI Team Edition rollouts while mentoring peers.

Lead customer success for financial clients by maintaining high engagement, coaching users on Kpler terminal, Excel add-in, API and integrations, uncovering upsell opportunities, aligning client goals with product, maintaining Salesforce records, improving CS processes and documentation, and liaising with Sales, Product, and Engineering to maximize customer value.

Serve as primary customer contact to drive onboarding, retention, renewals, and expansion. Manage CRM, analyze customer data to reduce churn, coordinate field deployments, collaborate with sales and operations, and build customer engagement playbooks and automation to improve experience and operational efficiency.

Act as primary regional contact for strategic customers, build relationships, coordinate delivery of services and projects, resolve escalations, gather feedback, and support retention and growth alongside global account teams.