Top Customer Success Jobs

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Perform detailed business license research across federal, state, county, and municipal levels for clients and reseller partners. Communicate findings to clients and government agencies, capture licensure specifics, update industry knowledge, meet KPIs for timely delivery, and provide cross-team support to resolve licensing needs and maintain client relationships.

Lead client relationships for digital advertising accounts, manage Account Coordinators, develop and execute SEO/PPC strategies, track key metrics (Google Analytics, Ad platforms), ensure timely delivery of campaigns and reports, handle escalations, identify growth opportunities, and maintain billing and reporting accuracy.

Lead a market-level Customer Success team to drive customer experience, retention, and community engagement. Own escalation management, market strategy, KPI and operational performance, competitive intelligence, new-build support, renewal readiness, change management, and cross-functional collaboration to deliver business and customer outcomes.

Serve as customers' primary technical advisor for a portfolio of enterprise accounts. Drive activation, adoption, optimization, resilience assessments, recovery readiness, and executive business reviews. Build tailored success plans, identify risks and expansion opportunities, coordinate cross-functional teams, and deliver strategic guidance on data protection, cloud adoption, and cyber resilience to support renewal and growth.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

Serve as the single point of accountability for Signature Success Plan customers in Education. Drive adoption of Sales and Service Cloud features, monitor technical health and usage metrics, advise executives, coordinate cross-functional responses to incidents, and use AI tools to automate and monitor success activities. Manage renewals, expansion, and deliverables while aligning technical and business priorities.

The Customer Success Manager ensures clients realize measurable outcomes by optimizing their journey and driving product adoption through engagement, training, and collaboration with sales teams.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Support and manage the customer lifecycle by onboarding new customers, resolving inquiries, assisting with renewals and upsells, monitoring engagement data, providing intermediate training, documenting interactions in CRM, and collaborating with internal teams to improve products and implementation outcomes.

Serve as the technical lead for Cyera customers: onboard and train, design custom use cases, drive adoption and expansion, troubleshoot issues, run executive reviews, mentor team members, and influence product roadmap while traveling ~25–50% annually.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Lead customer operational initiatives for assigned accounts, managing O2C operations, supply chain analytics, customer relationships, compliance, and continuous improvement. Develop Power BI dashboards, leverage AI and automation, resolve order and service issues, monitor KPIs, drive cost recovery and efficiency, and maintain process documentation and governance to improve customer supply chain performance.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Own a book of strategic B2B SaaS customers to drive product adoption, retention, renewals, and expansion. Act as trusted advisor to executives, manage escalations, forecast renewal/expansion outcomes, identify growth opportunities, and collaborate across Sales, Product, and Support to improve customer ROI and outcomes.

Lead multiple end-to-end client implementations for financial services, deliver ITFM/TBM transformations, perform advanced data analysis and dashboards, advise senior stakeholders, drive adoption and ROI, mentor junior consultants, and collaborate across teams to ensure client success.

Drive adoption at large strategic accounts by building and executing adoption plans, delivering tailored training, coaching power users, analyzing usage data, rolling out the AI assistant, and partnering with Account Management and Product to turn launches into daily habit and measurable weekly active user growth.

Serve as a strategic partner to customers to drive adoption of Dennemeyer solutions, maximize value, identify growth and retention opportunities, coordinate cross-functional efforts, champion voice of the customer, analyze metrics (NPS, adoption, churn risk), and deliver measurable outcomes supporting upsell and account expansion.

Lead onboarding and implementation of Brightmine products for new and existing customers. Deliver online and occasional in-person training, match customer role data to Brightmine taxonomy, troubleshoot support issues, drive data-driven engagement, maintain account plans and records, and provide customer trend insights to improve processes and product adoption.

Manage a portfolio of smaller post-sale SaaS customers to drive product adoption, monitor health, conduct check-ins, support renewals, maintain CRM, and surface risks and growth opportunities.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Serve as primary post-sale contact for a portfolio of property management clients; manage onboarding, coordinate cross-functional teams (Sales, Field Services, Billing), maintain success plans, monitor client health, run regular touchpoints, identify expansion opportunities, and advocate internally to resolve client issues and ensure retention.

Manage a portfolio of strategic enterprise customers (7–9 accounts) as the primary post-sale owner. Drive adoption, retention, renewals, expansions, and measurable business outcomes through executive engagement, business reviews, and cross-functional delivery. Champion customer feedback to influence product and create advocates for case studies and references.

Lead and scale the Customer Success function for clinic partners: directly manage key accounts, drive adoption and expansion via AI-augmented analytics, build CS playbooks and upsell motions, oversee support, mentor CSMs, and act as the internal voice of the customer to influence product and strategy.