Top Customer Success Jobs

The Client Success Coordinator will manage client accounts, facilitate onboarding, analyze performance, and ensure clients achieve their business goals through effective communication and proactive problem-solving.

Serve as a trusted advisor for strategic enterprise customers to drive adoption and measurable outcomes from SafetyChain's QMS/MES SaaS. Build executive relationships, develop and execute success plans, lead business reviews and training, identify risks and expansion opportunities, coordinate cross-functional teams for escalations, and use analytics/AI to track customer health and ROI.

Lead and improve Auth0 by Okta incident and trust processes: detect and manage P1/trust events, coordinate cross-functional response, craft customer-facing communications and RCAs, run drills and training, mentor staff, and drive data-driven remediation and process improvements to enhance customer experience.

Manage a portfolio of customers to drive retention and expansion by understanding needs, building cross‑persona relationships, tracking customer health, delivering value justification, advising on product fit, and providing market and customer insights to internal teams.

Manage enterprise customer accounts to maximize satisfaction, retention, adoption, NPS, and expansion. Build strong customer relationships, execute lifecycle strategies, collaborate with sales/product/leadership, and drive growth through usage and renewal initiatives.

Own a portfolio of customers to ensure they achieve expected outcomes from the software. Build trusted senior stakeholder relationships, lead regular reviews, identify risks and expansion opportunities, and coordinate with product, support and billing to resolve issues and support renewals and growth.

Own end-to-end launch of new nurse-practitioner practices: guide providers from contract to first patient visit, configure EHR/scheduling/ZocDoc, coordinate credentialing/billing/operations, manage a pipeline of launches, document playbooks, coach providers on early practice growth, and report launch metrics to flag risks.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Support onboarding, training, and implementation for health system customers. Deliver in-person and virtual clinical training, troubleshoot product use, monitor success metrics, drive adoption and retention, and travel to customer sites to ensure positive clinical outcomes.

Manage client relationships and daily customer service operations for LED lighting customers. Resolve escalations, oversee and train service reps, collaborate with sales, logistics and internal teams, produce executive reports and quarterly business reviews, and manage a client portfolio to improve satisfaction and retention.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Manage end-to-end relationships for enterprise advertisers: drive renewals and expansion, optimize campaigns on the Vibe platform, translate performance into actionable recommendations, and feed customer insights into product and analytics to improve outcomes and retention.

Serve as strategic partner for a portfolio of clients from onboarding through adoption and renewal. Build relationships, drive product engagement, define health metrics, manage renewals and expansions, run business reviews and account plans, translate data into success stories, and collaborate cross-functionally to ensure customers achieve business outcomes.

Drive product adoption and customer value as a trusted advisor. Own customer success plans, stakeholder relationships, cross-functional coordination, renewal/expansion support, and product-guided outcomes.

Provide executive assistant support to the CS VP and operational support to the Customer Success team, managing onboarding projects, CRM and data transfer tasks, tracking KPIs, documenting processes, using Asana and Excel, and coordinating cross-functional activities to improve onboarding and client operations.

Serve as primary client contact to increase engagement, adoption, retention, and revenue. Build strong client relationships, understand business needs, monitor renewals, identify upsell opportunities, host educational webinars, and travel to client sites to support success.

As a Customer Success Manager, you will manage customer accounts post-launch, ensuring value and engagement, drive renewals, and foster relationships, leveraging AI tools. You will also translate customer feedback into product improvements and collaborate across teams to enhance customer experience.

The Senior Customer Success Manager will manage enterprise accounts post-launch, ensuring value realization, driving renewals, and leading strategic relationships across multiple stakeholders in a fast-paced environment.

The Head of Client Success oversees client relationships and ensures business growth by leading a team, enhancing client experiences, and managing financial performance.

As a Technical Customer Success Manager, you'll ensure customer success through onboarding and platform adoption, collaborating with internal teams to drive product use and satisfaction.

The Customer Success Manager at Zenoti ensures that clients effectively adopt and utilize the platform, focusing on relationship-building, problem solving, and driving customer satisfaction and retention through data-driven strategies and collaboration across teams.

Manage and develop a team of Customer Success Engineers, driving successful implementations and overseeing customer renewal outcomes. Establish onboarding playbooks, manage escalations, and influence product roadmap based on customer feedback.

The Customer Success Manager will build customer relationships, drive product adoption, deliver business reviews, and ensure retention, focusing on value realization and collaboration across teams.

The Customer Experience Manager will enhance customer satisfaction by managing accounts, providing strategic planning, and resolving issues for enterprise-level clients.