Top Customer Success Jobs

The Customer Success Manager will enhance client relationships in the media sector, driving adoption and expansion while managing account health and NRR targets. They will navigate complex media ecosystems and lead strategy to prevent churn and ensure renewals.

Manage post-sale customer journey, ensuring client success, driving platform adoption, and building the customer success function from scratch.

The Customer Success Manager will manage customer relationships, ensure successful onboarding, monitor customer engagement, gather feedback, and collaborate with Sales and Marketing to drive renewals and upsell opportunities.

Support client-facing projects and stakeholder relationships by applying project management best practices. Maintain project documentation, coordinate onboarding/close-out, capture meeting notes, manage timelines, and support on-site activations. Ensure high-quality client communications, problem-solve risks, track utilization, and uphold operational excellence and professionalism.

Manage a focused portfolio of global, strategic accounts as a trusted advisor. Own lifecycle, governance, adoption, retention, and expansion; orchestrate cross-functional teams; design AI-powered customer programs and playbooks; lead executive reviews, consolidation/build-vs-buy conversations, and renewal/upsell motions; quantify ROI and drive adoption across regions while supporting technical issue resolution and acting as the primary customer liaison.

Manage onboarding, training, and ongoing customer relationships for behavioral health organizations using the ERPHealth platform. Drive adoption, analyze usage data, advocate product improvements, provide support, and identify retention and growth opportunities.

Manage a portfolio of MSP accounts through onboarding, adoption, renewal, and expansion. Use health scores, usage data, and AI insights to prioritize outreach, mitigate churn risk, run business reviews, and drive upsell in partnership with Sales. Pilot AI-enabled workflows and help build CS playbooks.

The AI Customer Success Manager will manage the customer journey, driving onboarding, customer engagement, product expertise, and account growth while building the Customer Success function from inception.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

The Senior Customer Success Manager will drive customer adoption and engagement, own a portfolio of enterprise clients, and advise C-level stakeholders.

Lead post-sale customer lifecycle to maximize retention, adoption, and lifetime value. Build and scale Customer Success and Retention teams, implement health scoring, drive onboarding and activation, reduce churn, identify expansion opportunities, and partner with Sales, Product, and Marketing to deliver measurable customer outcomes.

The Family Success Specialist will enhance customer satisfaction and loyalty, manage student journeys, and optimize communication and operational processes.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

Serve as clients' primary point of contact to understand needs, recommend Apptopia products, reduce churn, drive retention and growth, and relay product feedback to shape roadmap.

Manage customer relationships for a mobile data SaaS product, drive retention and growth, recommend new products, gather client feedback to shape product, and mitigate churn through strategic account management.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

Own end-to-end onboarding and ongoing success for Midmarket and Enterprise accounts. Build multi-threaded relationships, monitor account health, execute retention and upsell strategies, lead renewals, escalate and resolve critical issues, translate client feedback to product, and contribute to CS playbooks and client-facing content to drive adoption and Net Revenue Retention.

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

The Technical Customer Success Engineer will work with customers to ensure effective use of AI-driven testing, troubleshoot issues, and enhance test reliability and coverage. Responsibilities include writing tests, collaborating with Account Executives, and providing technical support and feedback to improve the product.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

As a Customer Success Manager, you'll drive customer adoption, retention, and expansion while managing enterprise accounts and ensuring measurable value from the platform.

Manage day-to-day customer relationships for corporations, law firms, and small businesses; deliver consultative service, process orders, drive cross-sell opportunities, handle escalations, and use Salesforce and internal systems to ensure timely, accurate responses while developing subject-matter expertise.

Manage a strategic book of enterprise SaaS customers, act as trusted advisor, drive product adoption and value, conduct executive business reviews, track health and risks, resolve issues, gather product feedback, and ensure renewals through proactive relationships and data-driven recommendations.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Manage a book of Mid-Market accounts to drive adoption, retention, and growth. Lead discovery, value reviews, and demos tied to business outcomes. Maintain forecasting and health tracking, build account plans, identify risks/opportunities, collaborate cross-functionally, and prioritize virtual and onsite customer engagements to increase retention and expansion.