Top Customer Success Jobs

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

The role involves managing client relationships and ensuring customer satisfaction. It requires leading customer success initiatives to drive retention and growth.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

The Jr. Customer Success Analyst supports clients in utilizing digital marketing solutions, analyzes data, and provides communication and consulting to enhance client success.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Manage a portfolio of strategic enterprise accounts to drive adoption, retention, renewals, expansion, and advocacy. Identify risks and opportunities, run business reviews and workshops, coordinate cross-functional resolution, generate upsell revenue, and advise customers on best practices and product roadmap.

Own onboarding and support for SMB and mid-market customers: run demos and training, deploy live, monitor account health, troubleshoot and escalate technical issues, manage inbound support, document feedback, build relationships, track onboarding metrics, and collaborate with sales on handoffs and upsells.

Serve as strategic advisor to government customers for Anthropic's Claude products, driving adoption, change management, compliance alignment (FedRAMP/IL5/HIPAA), usage optimization, ROI measurement, and cross-functional advocacy to expand mission-focused AI deployments.

The Customer Success Associate handles client inquiries via phone and chat, troubleshooting issues, providing guidance, and ensuring accurate documentation while progressing through platform knowledge.

Owner-focused client success role responsible for onboarding, engagement, and long-term retention of ~200-250 members. Conducts post-coaching follow-ups, identifies at-risk members, runs retention reviews, facilitates group onboarding and tribe sessions, supports events and conferences, and ensures all interactions are logged in Salesforce. Manages and mentors coordinators, tracks KPIs, and partners with coaches to drive accountability and member outcomes.

Manage a portfolio of enterprise OneStream/CPM customers to drive onboarding, adoption, expansion, satisfaction, and renewals. Build executive relationships, mitigate risks, run business reviews, oversee CSMs, and collaborate with Sales and product teams to maximize customer value and identify upsell opportunities.

Provide email and chat support to Way clients, diagnose and resolve platform, integration, and CSS issues, escalate to Product/Engineering as needed, maintain support documentation and KCS resources, use AI support tools to speed diagnostics, and coordinate with Customer Success.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

As a Senior Customer Success Manager, you will manage a portfolio of Mid-Market and Enterprise customers, ensuring their success through onboarding, implementation, and relationship management. You'll drive measurable outcomes, identify opportunities for expansion, and provide valuable insights to influence product development.

The Customer Success Representative engages with clients to optimize their use of AI-powered compliance solutions, ensures successful onboarding, provides ongoing support, and manages client projects efficiently.

The Senior Client Success Manager manages high-value enterprise clients, drives strategy, ensures client satisfaction, and leads a team, focusing on product adoption and growth.

The Principal Customer Success Manager will manage key enterprise accounts, ensuring client satisfaction, retention, and revenue growth while leading negotiations and fostering senior stakeholder relationships.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

The Senior Client Success Manager will manage relationships with law firms, driving outcomes and ensuring client satisfaction through strategic insights and data-driven solutions.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

The role involves managing the post-sales experience for enterprise accounts, fostering relationships, driving user adoption, and coordinating feedback for product improvement.

Lead named enterprise accounts on Salesforce Signature Success Plans, drive renewals and expansion, build executive relationships, execute customer success strategies, monitor health metrics, resolve escalations, and coordinate cross-functional teams to maximize customer value from Salesforce and AI-enabled platforms.