Top Customer Success Jobs

As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.

The Customer Success Analyst will implement customer requirements, manage onboarding, drive time to value, support client issues, and assist with QA testing.

Own post-sale customer success to drive adoption, value realization, retention and satisfaction. Develop success plans, track adoption and health metrics, coordinate cross-functional teams, resolve escalations, and identify upsell opportunities.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

As a Client Success Manager, you'll drive client retention, engage in implementation and training, and support student outcomes through strategic partnerships.

The Customer Success Manager will build client relationships, implement success strategies, conduct reviews, analyze metrics, and identify growth opportunities.

The Customer Success Manager will build client relationships, drive product adoption, and work cross-functionally to improve customer experience.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

Lead adoption and value realization of Harvey's AI platform for mid-market legal and in-house teams. Manage 40+ accounts, implement integrations, deliver training, design scalable playbooks and self-help materials, track success metrics, drive renewals and expansions, and relay customer feedback to product teams.

Manage a portfolio of B2B SaaS accounts to drive adoption, retention, and expansion. Build relationships, run 90-day onboarding, monitor usage and health scores, surface expansion opportunities, lead business reviews, and translate customer needs into product feedback and repeatable CS playbooks.

Lead implementation and adoption of Harvey's AI/LLM platform for 40+ mid-market clients. Provide training, drive engagement and advocacy, monitor health and success metrics, create scalable playbooks and documentation, surface customer feedback to product teams, and ensure renewal and expansion readiness.

Lead post-sale client relationships and program delivery for high-value advertising and custom content engagements. Manage and coach Client Success staff, oversee cross-functional execution, optimize program health and financial performance, develop operational standards and best practices, and serve as senior strategic advisor to clients and stakeholders.

Lead and build the end-to-end post-sale customer success function to drive onboarding, adoption, retention, and expansion. Own metrics like NRR and GRR, create CS playbooks, tooling, health signals, and early-warning systems. Engage key accounts, close product feedback loops with Product and Engineering, partner with Sales and Marketing, and hire and scale the customer success team.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.

As a Customer Success Manager, you will build relationships with clients, drive user engagement, mitigate churn risks, and provide actionable insights using Similarweb's platform.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Perform detailed business license research across federal, state, county, and municipal levels for clients and reseller partners. Communicate findings to clients and government agencies, capture licensure specifics, update industry knowledge, meet KPIs for timely delivery, and provide cross-team support to resolve licensing needs and maintain client relationships.

Lead client relationships for digital advertising accounts, manage Account Coordinators, develop and execute SEO/PPC strategies, track key metrics (Google Analytics, Ad platforms), ensure timely delivery of campaigns and reports, handle escalations, identify growth opportunities, and maintain billing and reporting accuracy.

Lead a market-level Customer Success team to drive customer experience, retention, and community engagement. Own escalation management, market strategy, KPI and operational performance, competitive intelligence, new-build support, renewal readiness, change management, and cross-functional collaboration to deliver business and customer outcomes.

Serve as customers' primary technical advisor for a portfolio of enterprise accounts. Drive activation, adoption, optimization, resilience assessments, recovery readiness, and executive business reviews. Build tailored success plans, identify risks and expansion opportunities, coordinate cross-functional teams, and deliver strategic guidance on data protection, cloud adoption, and cyber resilience to support renewal and growth.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

Serve as the single point of accountability for Signature Success Plan customers in Education. Drive adoption of Sales and Service Cloud features, monitor technical health and usage metrics, advise executives, coordinate cross-functional responses to incidents, and use AI tools to automate and monitor success activities. Manage renewals, expansion, and deliverables while aligning technical and business priorities.