24-511.A1 - IT Support Specialist

Support the computing needs of the company’s employees providing all levels of IT support services, including help desk, desktop, and field services. The helpdesk specialist is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and remote locations.

Essential Job Responsibilities:

• Assists users with hardware, software, and minor networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email.
• Configures new computers and upgrades existing computers. 
• Supports audiovisual technology throughout the enterprise.
• Provide corporate executive support in a professional and expedient manner.
• Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools.
• Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff.
• Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level.
• Perform other support functions as directed by the Helpdesk Manager and other IT management. 
• Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. 
• Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. 
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. 
• Contributes to team effort by accomplishing related results as needed.
• Adheres to the company’s values – Integrity, Ownership, Urgency, Alignment and Innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.

Other Job Responsibilities:

• Other duties as assigned by management.

Qualifications:

• Two (2) years minimum hands-on information systems experience with some exposure to the oil and gas industry required, with a special emphasis on customer support. 
• Solid understanding of desktop computers, printers, audiovisual components, and general office applications. 
• Strong interpersonal skills to effectively communicate with individuals at all levels of the company. 
• Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. 
• In depth understanding of Windows desktop operating systems and utilities. 
• Basic understanding of Windows server operating systems and utilities. 
• Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. 
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. 
• Ability to complete multiple, diverse tasks of differing priorities.
• Proficiency in the use and application of the following software:
  Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. 
  Preferred: Working knowledge of oil and gas industry application such as Aries, Petra, IHS, SMT, etc.

Education Requirements:

• Preferred: Associate degree from an accredited two-year college with a degree related to information technology, management information services, computer science, or a closely related field.

Certifications, Licenses, Registrations:

• None.