Top Customer Success Jobs

Administer, optimize, and support Recorded Future's Gainsight platform: configure rules, health scores, CTAs, playbooks, journeys, reports and automations; lead enhancement projects; manage support queues; partner cross-functionally to translate business requirements into scalable solutions and maintain documentation, testing, and governance.

Lead technical delivery and customer success in public sector, managing onboarding, integrations, and compliance in government. Build relationships to drive adoption of AI solutions.

The Senior Customer Success Manager drives business impact for complex customers, focusing on adoption, goals, and delivering value from Salesforce investments, while integrating various products and processes.

Serve as the single point of customer accountability for Signature Success Plan customers in Federal Civilian agencies. Drive MuleSoft Anypoint adoption, monitor technical health, conduct enablement and quarterly reviews, align technical and business stakeholders, manage incidents and risks, and promote value to secure renewals and expansions. Partner with Sales, Engineering, and Product to optimize integrations and platform usage.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Manage a portfolio of restaurant accounts to maximize retention and revenue. Onboard and support clients, resolve issues, monitor account health, improve NPS, identify upsell opportunities, and coordinate with sales and leadership.

Manage onboarding, engagement, and renewals for a portfolio of small/medium school districts. Lead implementations, training, data-driven health assessments, executive relationships, and renewal/expansion processes. Track accounts in CRM and provide product feedback.

Own brand onboarding and implementation, prove product value with data, drive adoption and consumer signups, manage long-term brand relationships, and relay partner feedback to shape product and processes.

The Client Success Partner - MidMarket will support Mid-Market clients by onboarding products, managing integrations, ensuring client satisfaction, driving engagement, and identifying upsell opportunities. The role requires strong communication, organization, and problem-solving skills within a hybrid work environment.

Lead client retention, expansion, and growth across a 7,000+ account portfolio. Develop segmentation, forecasting, and Salesforce reporting; resolve escalations; translate data into strategy; coach and manage a Client Success team; partner cross-functionally to drive renewals and upsell.

Manage onboarding and adoption for newly signed dealership customers, deliver trainings and presentations, analyze usage and health metrics, handle day-to-day communications and escalations, document activity in CRM, and drive expansion and upsell while traveling locally and out-of-market approximately one week per month.

Lead enterprise customer success for Cambio's real-estate customers: own end-to-end customer journey, manage onboarding and data quality, enable sustainability reporting (GRESB, TCFD, CDP), drive metrics (onboarding time, adoption, NPS), scale the Customer Success team, collaborate cross-functionally, and identify retention and expansion opportunities.

Manage a portfolio of strategic enterprise customers to drive adoption, retention, expansion, and measurable business outcomes. Serve as a trusted advisor to executive stakeholders, create and execute success plans, lead executive reviews, identify risks and expansion opportunities, and coordinate cross-functional teams to deliver value and advocacy for the Demandbase platform.

Act as primary customer contact to onboard clients, drive product adoption, create and manage success plans, own renewals and expansion, mitigate churn, gather customer insights, and collaborate with Product, Sales, and Support to improve tools, processes, and customer experience.

Serve as primary client contact for a portfolio of digital marketing clients: onboard clients, build relationships, manage content calendars and social media, coordinate internal teams, monitor campaign performance, and ensure timely, high-quality account management and renewals.

Ensure customers realize value post-purchase by driving product usage, delivering training, supporting deployments, resolving technical issues with support/R&D, conducting regular engagements, and relaying customer feedback to improve the product.

Serve as the primary client contact managing accounts from onboarding through optimization. Troubleshoot HRIS, payroll, and compliance (including UKG Ready), collaborate internally, and drive client satisfaction and retention.

Lead a regional Customer Success team to drive customer retention, adoption, and expansion of AutoStore solutions. Own strategic customer relationships, coach and develop managers, coordinate cross-functional efforts, monitor success metrics, and drive operational improvements to maximize customer value and lifetime revenue.

The Client Success Manager is the primary contact for clients, facilitating strategy implementation and accountability for B2B podcasts. Responsibilities include relationship building, managing projects, and providing insights to help clients achieve ROI through podcasts.

Own post-sale success for a portfolio of clients—driving retention, adoption, value realization and growth. Lead governance forums, surface and mitigate churn risk, coordinate Sales/Product/Delivery/Support, provide product-facing support, supply renewal evidence, and feed customer insight back into the organization to drive expansion and product improvements.

Manage a portfolio of enterprise accounts as primary contact to drive adoption, retention, onboarding, and expansion. Build account plans, surface product feedback, resolve client issues, and collaborate with Sales, Product, and Engineering to improve customer outcomes and platform value.

Manage a book of strategic insurance accounts end-to-end, build multi-threaded relationships, drive adoption and retention, present ROI using usage data, run enablement and presentations, proactively resolve adoption gaps, and act as a trusted advisor on claims/inspection workflows.

Manage a portfolio of strategic insurance accounts, build multi-threaded relationships, drive adoption and retention, present ROI using usage data, deliver enablement and presentations, and proactively solve workflow and adoption issues to increase customer value and expansion.

Manage a book of strategic insurance accounts to drive adoption, retention, and expansion. Build multi-threaded relationships, deliver enablement and ROI storytelling using usage data, and proactively resolve adoption gaps while operating autonomously in a fully remote environment.

Manage strategic insurance accounts end-to-end, build multi-threaded relationships, drive adoption and retention, translate usage data into ROI narratives, deliver enablement, and proactively solve workflow and adoption issues remotely.