Outreach Specialist

About Transcarent:

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

Role overview...

This role will serve as a liaison between our company and our client’s members.  The successful candidate will be effective at properly educating members on the benefits of the program/service while placing a premium on the member satisfaction and experience.

 A day in the life...

• Manage 100+ outbound and inbound calls to and from our members in a timely manner.

• Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize 2nd.MD’s services and be proactive about their health.

• Collect pertinent history from our members and triage to the appropriate nurse.

• Collaborate effectively with an integrated care team to support care coordination for our members.

• Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team.

• Proactively communicate the benefits and the value of our service with every member contact.

• Collect and maintain accurate notes in our system.

• Manage an active inventory of requests with timely follow-up.

• Meet personal/team qualitative and quantitative targets.

What we are looking for...

• Bachelor's Degree preferred

• 2 years of inside sales experience

• Ability to navigate through multiple technology platforms

• Experience in cold calling is preferred

• Experience in call center or fast paced environment is preferred

• Communication skills, Strong telephonic skills, Teamwork skills, Time management, Organization, Attention to detail, Quality focus, Professionalism, Productivity, Documentation skills, Critical thinking, Customer services skills, Data entry management, Interpersonal skills, Adaptability to different member personality types. 

Physical Demands/Working Conditions

• This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

• This is a full-time position, and general hours of work and days are Monday-Friday 8:00 a.m. to 5:00 p.m.

#LI-SC1

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Paid Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.