Top Customer Success Jobs

Manage a large book of Premier B2B SaaS accounts to maximize retention and renewal accuracy, re-engage dormant customers, drive product adoption, identify expansion signals for handoff, onboard promoted accounts, coordinate with Product/Sales/Support, maintain CRM data and billing, and deliver scaled customer support and advocacy.

Owner of the full post-sale lifecycle for mid-to-large law firms: onboarding, training, adoption, renewals, and expansion. Build playbooks and AI-driven automation, troubleshoot workflows, drive firm-wide adoption, and work directly with founders to define and scale customer success.

Own post-sale customer relationships end-to-end: onboard, train, enable adoption, measure success, drive renewals and expansion, and translate customer feedback into product and engineering priorities. Build scalable success playbooks, run experiments with clients, and report on metrics linking actions to outcomes while providing high-touch, strategic service.

Lead post-sale customer relationships for a healthcare AI platform, drive adoption and outcomes, coordinate enterprise EHR integrations, onboard and support clinical and operational teams, and act as a strategic partner to reduce rehospitalizations.

Manage a high-volume portfolio of Core Accounts to drive retention and adoption through standardized engagement campaigns, proactive check-ins, upsell identification, cross-team collaboration, and reporting using dashboards and automation tools.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

Manage a portfolio of mid-market logistics customers to drive onboarding, product adoption, retention, renewals, and expansion. Own implementation, training, QBRs, executive reporting, and cross-functional issue resolution. Serve as customer advocate and partner with Sales, Product, Engineering, Support, and Data. Periodic travel for meetings and conferences.

You will manage executive relationships with key enterprise customers, focusing on ROI, renewals, and expansions while also building a scalable customer health system.

The position involves serving as a primary point of contact for key accounts, developing client relationships, overseeing client portfolios, and driving client success strategies.

The Manager of Customer Success leads a team of CSMs, manages a book of business, and drives customer onboarding, retention, and expansion efforts.

The Customer Success Manager will engage with various customers to ensure they achieve their goals, provide support, create resources, and drive customer retention and growth.

The Client Success Manager ensures exceptional service delivery, managing relationships, resolving issues, and enhancing client value through proactive engagement.

The Enterprise Customer Success Manager will own post-sales relationships with strategic customers, driving product adoption and renewal efforts, while collaborating with internal teams to ensure customer satisfaction and value realization.

The Client Success Manager oversees onboarding of hospitals to a GPO, coordinating teams and ensuring contract alignment and operational value.

The Customer Success Manager handles a portfolio of 150+ accounts, focusing on onboarding, customer health monitoring, and ensuring adoption of the Transfr platform.

The Scaled Customer Success Manager at Rogo will manage a portfolio of clients, driving adoption, retention, and expansion through scalable programs and engagement strategies. Key responsibilities include portfolio management, data-driven interventions, and optimizing the customer journey in collaboration with various teams.

Join Adthena's Talent Community to connect regarding future PPC/SEM and Customer Success Manager positions, requiring Google Ads experience and a strong grasp of digital marketing.

Manage customer relationships throughout their lifecycle, ensuring successful adoption, engagement, and renewal while driving advocacy for Cyvl's platform.

The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.

As a Customer Success Manager at Concord, you will ensure customer satisfaction from onboarding to renewal, fostering relationships to drive product adoption and growth while collaborating with various internal teams.

The role focuses on managing the post-sale lifecycle for enterprise accounts, ensuring customer success, providing support, and fostering product improvements in the aerospace industry.

The Customer Success Manager will onboard new customers, drive retention, identify growth opportunities, and improve processes while managing an international team.

The Enterprise Customer Success Manager will manage high-value accounts, fostering relationships and ensuring customer satisfaction and retention through strategic initiatives and data-driven processes.

The Regional Customer Success Director will oversee a multi-disciplinary team to drive the adoption of Heartflow's cardiac diagnostic solutions, ensuring operational excellence and customer satisfaction across assigned territories.

This role focuses on building brand relationships, onboarding, educating brands on the platform, providing creative optimization, and performance analysis while communicating and collaborating with internal teams.