Top Customer Success Jobs

The Jr. Customer Success Analyst supports clients in utilizing digital marketing solutions, analyzes data, and provides communication and consulting to enhance client success.

Manage the customer lifecycle for top-tier B2B clients, create success plans, collaborate with sales and marketing, strategize learning initiatives, and ensure product adoption and value for clients.

As a Client Success Manager, you'll manage client relationships, oversee technical project delivery, and ensure project milestones are met effectively, while using AI tools to enhance workflow and engagement.

Manage end-to-end customer success content and enablement programs to shorten time-to-value, drive user adoption, empower CS and Sales with training, capture customer ROI stories, lead cross-functional projects, stakeholder communications, and create process and training documentation.

Own post-sale customer lifecycle for Digital/Tech-Touch accounts: drive adoption, renewals, upsell, and advocacy. Lead onboarding, project plans, issue triage, cross-functional coordination, and use automation/AI to scale outcomes while feeding product insights back to R&D and Product.

Own end-to-end renewal operations: track renewals, capture deal terms, coordinate with Contracts and Finance, execute contracts/invoices, maintain Salesforce and integrations, define CS playbooks, own health scoring and forecasting, and support CS reporting.

Lead post-sales client success for strategic adtech accounts: manage campaign delivery and optimization, mentor Client Success Managers, drive renewals and growth, coordinate analytics and cross-functional recommendations, and develop operational best practices.

Lead and scale customer success strategy across the customer lifecycle to drive adoption, retention, renewals, and expansion. Strengthen stakeholder relationships, implement churn-prevention processes, collaborate with GTM/Product/Engineering to surface customer insights, and eventually build and coach a high-performing customer success team.

Provide day-to-day operational support for client accounts: attend client meetings and open enrollment, resolve claims/benefit/enrollment issues, coordinate across internal teams and vendors, maintain client trackers and systems, prepare renewals and plan documents, run ad hoc and client-specific reporting, and support escalations under the Client Success Executive.

Lead a team of Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, set strategic priorities and metrics, manage risk, collaborate cross-functionally, recruit and scale the team, and champion the customer voice to influence product and process improvements.

Support enterprise customers to adopt and derive value from Acres' map-based land intelligence platform. Lead onboarding and training, manage customer relationships and support, maintain CRM data, prepare business reviews, manage renewals and identify expansion opportunities, collect product feedback, and collaborate with product and engineering to resolve issues and improve the customer experience.

Manage a portfolio of SaaS accounts post-sale, drive onboarding, adoption, retention, and expansion. Act as primary contact, monitor customer health, conduct business reviews, surface feedback to product, and develop scalable success playbooks.

Manage a portfolio of ~50 mid-market customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across teams and leadership, assess customer health, mitigate churn risk, enable customers on the product, oversee delivery projects, and drive process improvements to increase adoption and retention.

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Drive retention and growth for a US enterprise portfolio by owning strategic relationships, building and executing success/account plans, demonstrating measurable ROI, preventing churn, and partnering cross-functionally to improve customer experience and adoption.

Lead strategic customer success for mid-market and enterprise accounts: create CS playbooks, drive adoption, retention, and expansion, monitor NRR/NPS/churn, run QBRs, identify risks/opportunities, and execute campaigns to boost product usage and renewals.

Manage post-sale relationships for carrier and distributor clients to drive renewals, upsells, and adoption. Create strategic account plans, monitor usage and ROI, advocate customer feedback, and align cross-functional teams to meet client goals within the health and life insurance ecosystem.

Manage medium/large travel seller accounts to maximize adoption, retention, renewals and expansion of Amadeus solutions. Drive goal-setting, create success plans, monitor KPIs and usage, coordinate implementation and support, lead business reviews, identify upsell opportunities, and ensure customer value realization.

Owner of customer relationships for KODE OS enterprise accounts. Defines success plans, drives platform adoption, measures value, manages health and renewals, identifies expansion opportunities, and advises facilities/real estate/IT stakeholders to improve building operations, energy performance, and occupant comfort.

Manage a mixed portfolio of B2B SaaS customers from onboarding through renewal. Lead end-to-end onboarding, troubleshoot product issues, drive adoption, run business reviews, surface expansion opportunities, identify at-risk accounts, and translate customer needs into product recommendations.

Support Client Success team in pre-sale RFPs and day-to-day campaign management for DOOH and mobile. QA creative assets, traffic campaigns, pull and reconcile reporting, coordinate creative development and billing, and ensure timely delivery of client deliverables.

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.

Manage relationships with enterprise automotive customers, drive product adoption and ROI, analyze performance data to reduce churn, collaborate cross-functionally to optimize revenue and customer health, and implement processes to support client success.

Serve as the single point of customer accountability for Signature deliverables, drive adoption and value realization, manage renewals and expansions, advise technical and business stakeholders, monitor technical health and risks, use AI tools for routine tasks and monitoring, and coordinate with Sales, Engineering, and Product to ensure customer success.

Manage a portfolio of mid-market and enterprise multi-site accounts in specialty industries, driving retention and expansion through strategic account mapping, cross-functional advocacy, data-driven health monitoring, and partnerships with Sales, Product, Support, and Billing to realize customer value and grow ARR.