Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!
The Payment Processing Team provides critical services for accurate, timely, and efficient processing of all customer loan payment transactions, loan fees, and adjustments while executing all necessary internal control procedures.
Outcomes and Activities:
- This position will work onsite at an assigned Southfield, Michigan office work location.
- Processing Customer payments: You will spend up to 80% of your time posting customer payments and balancing transactions in OFSLL (Oracle Financial Services Lending and Leasing)
- Maintain working knowledge of prescribed criteria (Service Level Expectations, Compliance requirements, System Constraints, etc.) necessary to accurately post various transaction types to system application
- Provides subject matter expertise related to payment posting application completed in response to requests from internal departments as well as customers and vendors
- Display a strong commitment to providing excellent customer service, including resolving issues timely and influencing the resolution of issues when responsibility falls outside of Department
- Appropriately document account details clearly and efficiently in various required system applications
- Understand and become a subject matter expert of all data systems to research transactional items accurately and urgently as requested
- Follow daily balancing procedures to ensure all transactions processed are accurate and balance to end of day reporting
- Become a subject matter expert to provide appropriate cross functional assistance with all daily transactional work to meet department Service Level Expectations
- Successfully maintain Individual Service Level Standards as measured by Monthly Metrics
- Identify inefficiencies within processes that cause issues and strongly advocate for process improvements
- Support additional ad-hoc requests as appropriate
Knowledge and Skills:
- Professional, personable, and respectful with our internal and external customers
- Remain positive, professional, determined, calm and focused when faced with challenging situations
- Critical thinker and problem solver with an ability to understand and interpret information promptly and effectively, and be capable of out of the box rational
- Organizes and manages time effectively, capable of meeting all deadlines with an adherence to attendance guidelines
- Receptive to ongoing feedback and training aimed at improving performance
- Communicate articulately, effectively, and professionally
- Be comfortable with repetitive tasks including handling various payment methods
- Manage a flexible work schedule
- Manage conflict resolution
- Self-driven and able to successfully work independently and in a team environment
- Manage your time effectively and adhere to attendance guidelines and complete work tasks in a timely manner
Requirements:
- High school diploma
- Banking experience and transactional processing
- Proficient with Microsoft Outlook, Excel, Word
- Experience working in a high volume fast-paced environment
- Operate office equipment (copy machines, fax, telephone, mouse, and keyboard)
Preferred:
- Some college
- Proficient with Microsoft Access
Targeted Compensation: Hourly base pay of $18.50 - $20.50/hr with a competitive quarterly bonus
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
What We Do
Our people and culture create a positive workplace that drives us to succeed. Working together as a team has resulted in many national workplace awards, including Fortune magazine’s annual “100 Best Companies to Work For” list for 7 consecutive years. We’ve also been named to IDG's Computerworld Best Places to Work in IT-Midsize category for the past five years. Based on 2021 survey data, 92% of our team members believe Credit Acceptance is a Great Place to Work (GPTW).
At Credit Acceptance, we are passionate about what we do. Our team members are intelligent, motivated, compassionate people who work hard and know how to have fun. We offer a strong work-life balance with many great benefits that start on day one. We focus first and foremost on striving to make our Company as valuable as possible, because we know it is the core of our success. Our team members are motivated by their desire to “Change Lives,” as well as by their fellow colleagues, Company leaders, competitive compensation, and career advancement opportunities.
Loans made or arranged pursuant to a California Finance Lenders Law license.
