Top Customer Success Jobs

Manage complex global customer accounts to drive onboarding, adoption, retention and escalations. Lead cross-functional work, develop customer success plans, track product utilization, identify churn risks, and drive process improvements and global best practices.

Support and retain WGSN clients by delivering first-class service: resolve inquiries via helpdesk and live chat, partner with account teams on retention strategies, monitor usage and KPIs, proactively engage subscribers, provide product feedback to internal teams, and maintain CRM records to drive engagement and value.

Lead customer health, executive engagement, risk identification, and cross-functional orchestration for strategic retail accounts. Translate technical and operational issues into executive-level business impact, drive escalations and action tracking, and partner across Sales, Delivery, Support, Product, and Operations to secure commitments, improve transparency, and realize measurable customer outcomes.

The Customer Success Manager maintains post-sale relationships, drives product adoption, manages renewals, and identifies upsell opportunities while collaborating with internal teams for customer satisfaction.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Manage customer renewals as primary contact, proactively engage customers to reduce churn, coordinate internal teams to resolve issues, conduct account health check-ins, maintain CRM records, escalate and navigate difficult conversations, and collect feedback to improve the customer experience.

Serve as primary contact for a portfolio of PEO clients, delivering payroll, platform, reporting, HR and benefits support, triaging issues, ensuring satisfaction and retention, and leveraging specialist teams for escalations.

Manage a portfolio of small & medium hospitality customers post-sale to drive adoption, retention, renewals and expansion of Amadeus solutions. Serve as primary contact, analyze usage, recommend optimizations and revenue/marketing strategies, collaborate with Sales and Product, and deliver value-driven materials to achieve financial targets and customer outcomes.

Manage a portfolio of ~70-80 ecommerce enterprise customers, drive product adoption (AI, automation, integrations), run QBRs and renewals, monitor account health, identify churn risk, implement optimizations, collaborate with Sales/Product/Support, maintain customer data, and leverage AI tools to improve customer workflows and team processes.

Client-facing role focused on training, support, and retention for M3 MI subscribers. Deliver trainings, troubleshoot data/platform issues, build relationships, support renewals, assist onboarding, and collaborate cross-functionally to drive product adoption and client success.

Drive activation, adoption, and post-sale growth for corporate accounts on Choice Business Direct. Lead end-to-end onboarding, build activation plans, analyze account performance, identify expansion opportunities, and coordinate cross-functional teams to optimize revenue and client success. Maintain Salesforce records, dashboards, SOPs, and present strategic recommendations to leadership.

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.

Serve as the single point of accountability for Signature Success Plan customers, driving adoption of Salesforce and Tableau, delivering strategic advisory, tracking usage metrics, conducting enablement and quarterly reviews, managing technical health and incidents, leveraging AI agents and prompt-engineering basics, escalating complex issues, and aligning deliverables to ensure renewal and expansion.

Own enterprise customer relationships from post-sale through renewal and expansion. Lead renewals, pricing and commercial negotiations, monitor account health, identify risk and expansion opportunities, conduct business reviews, maintain Salesforce records, coordinate technical needs with Support/Technical CSMs, surface product gaps and patterns, and use AI/automation to scale and prioritize work.

Lead strategic client relationships for enterprise accounts, drive product adoption and commercial outcomes, coordinate cross-functional teams for delivery, monitor performance metrics, support renewals and upsell, and represent client needs to influence product and service improvements. Travel for client meetings and events as needed.

Manage a portfolio of valued software customers to ensure outcomes, build trusted executive relationships, lead reviews, identify risks and expansion opportunities, and coordinate with product, support, and billing to resolve issues and support renewals and growth.

Lead Bigabid's customer success efforts in Korea: onboard clients, manage and optimize programmatic ad campaigns, drive retention and upsell, provide reporting and advocacy, and inform product and sales strategy to grow APAC business.

Own enterprise treasury customer outcomes for Ripple Treasury solutions: drive adoption, retention, and expansion by building executive relationships, creating Value & Success Plans, scaling lifecycle programs, and coordinating cross-functional teams to deliver measurable financial results.

Lead and develop an Enterprise Customer Success team to drive retention, expansion, and 130%+ NRR. Own forecasting, executive relationships, escalation management, cross-functional prioritization, OKRs, and scaling best practices across onboarding through long-term success.

Provide first-contact technical support for self-serve clients on the StackAdapt platform via phone, chat, and email. Troubleshoot application issues, analyze data for insights, maintain SLAs, develop knowledge-base content, collaborate with Sales and engineering, and pursue account retention and growth.

Lead client success and growth initiatives at Ruvixx by spearheading enterprise opportunities and managing strategic accounts, ensuring campaign success and stakeholder engagement.

As a Client Success Manager, you will ensure client satisfaction, build relationships, manage communications, and oversee service delivery while collaborating with teams to enhance client experiences and address challenges.

As a Customer Success Manager, you will manage relationships with Atera's largest clients, deliver value and ROI, and optimize their usage of the platform through technical guidance and strategic insights.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

As a Customer Success Manager at Uniti, you'll manage customer relationships throughout onboarding, adoption, renewal, and lead expansion, ensuring operator success with AI agents.