Top Customer Success Jobs

Own day-to-day relationships with strategic enterprise customers, coordinate launches and vertical operations, translate strategy into execution, remove blockers, track KPIs and health, run business reviews, and identify expansion opportunities to drive SaaS and transportation revenue growth.

Lead strategic account engagement and renewals for enterprise medical imaging customers. Drive software adoption, upgrades, professional services sales, and expansion. Own renewal forecasting, QBRs, customer success plans, health tracking, and cross-functional escalation management while capturing VoC and maintaining records in Salesforce.

Manage post-sales lifecycle for mid-market SaaS customers: onboard, implement, provide product and technical guidance on compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), drive renewals, identify expansion, act as customer advocate, and partner cross-functionally to improve adoption and retention.

Manage and grow a book of clients across the customer lifecycle by driving software adoption, onboarding, best practices, renewals and proposal responses, resolving issues promptly, and collaborating cross-functionally. Occasional overnight travel required.

Lead Client Success, Creator Operations, and Creator Acquisition functions to drive retention, expansion, and supply growth. Scale teams, set KPIs (NPS, retention, TAT, margin), partner cross-functionally with Sales/Product/Engineering, and improve creator sourcing, onboarding, and network strategy to meet demand while protecting margin.

Manage a portfolio of enterprise government-contractor customers, drive onboarding, adoption, and value realization of VisibleThread, resolve issues with product/support teams, and identify renewal and upsell opportunities to grow ARR.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Manage a portfolio of enterprise B2B customers to drive adoption, retention, renewals, upsells and expansion. Serve as a technical and cybersecurity advisor, conduct QBRs, troubleshoot integrations (SSO/Directory), negotiate contracts, meet revenue quotas, and build strong C-level relationships to ensure customer success.

Manage a portfolio of K-12 customers as the primary post-sales contact to drive retention, renewals, and expansion. Deliver high-touch onboarding, training, and enablement (virtual and in-person), analyze customer data, reduce churn, identify upsell opportunities, collaborate with Sales and internal teams, and represent the customer voice to improve products and outcomes.

Drive customer onboarding, adoption, and retention for StoryTagger. Provide frontline support, advise on rollout and story design, use platform analytics to measure engagement and recommend improvements leading to renewals.

Field-based Customer Success Manager responsible for post-sale revenue across a portfolio of 30+ school and district accounts. Own renewals, drive upsells and expansion, manage account plans and health, maintain Salesforce pipeline and forecasts, travel frequently across a large California territory, and collaborate with cross-functional teams to ensure adoption and retention.

Manage a portfolio of ~125 Mid-Market accounts post-sale through renewal. Monitor account health, run business reviews, detect and mitigate churn risks, execute success and adoption campaigns, represent customer needs cross-functionally using data, handle account changes, and support product launches for Mid-Market clients.

Manage a book of B2B hauler accounts to drive renewals and expansions. Run QBRs, track adoption, forecast renewals, build relationships, source references, and partner with Marketing while using AI-driven briefs and CRM hygiene to reduce admin.

Manage a portfolio of SMB accounts for EverCommerce Payments, driving adoption of payment solutions, scaling playbooks, identifying upsell opportunities, and providing consultative guidance to reduce churn and grow revenue. Work with multi-location accounts, partners, and integrations while analyzing data to inform recommendations.

Serve as the day-to-day client partner for a portfolio, driving communication, coordinating cross-functional teams, analyzing campaign performance, delivering data-driven recommendations, supporting revenue retention and growth, preparing QBRs, and validating billing accuracy.

Technical Customer Success Engineer owning enterprise accounts: drive adoption, retention, and growth by advising on Scandit products/SDKs, leading discovery, building demos and integrations, running workshops/QBRs, and coordinating with Sales, Product, Engineering, and Support.

Manage a portfolio of US enterprise accounts to drive adoption, retention, and growth. Act as a technical advisor on Scandit products and SDKs, lead discovery, build demos and code snippets, support integrations, run workshops/QBRs, identify risks and expansion opportunities, and partner cross-functionally to deliver customer outcomes.

Serve as a technical Customer Success Engineer for US enterprise accounts: drive adoption, retention, and growth; build/configure demos and integrations; share code snippets; run workshops, QBRs, and discovery; partner with Sales, Product, Engineering, and Support; identify risks and expansion opportunities; act as customer advocate.

Serve as the technical point of contact for enterprise HR customers: manage API integrations, data ingestion (HRIS), SQL validation, log and error diagnosis, and drive full lifecycle account outcomes including renewals, expansions, adoption, and product feedback to inform roadmap prioritization.

Serve as primary customer contact for private practice clients, guiding implementation through renewal. Monitor clinical and billing performance, lead business reviews, diagnose adoption or reimbursement issues, develop action plans, educate on Medicare/RPM billing, and collaborate cross-functionally to improve enrollment, utilization, reimbursement, and retention.

Manage a portfolio of audit-focused accounts, drive adoption by mapping product capabilities to audit workflows, run onboarding/QBRs, monitor health and renewals, support expansion, and share audit insights cross-functionally to improve product and enablement.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Serve as the primary delivery lead for strategic customers, driving post-sales adoption and value across Microsoft cloud platforms. Manage stakeholder relationships, orchestrate delivery resources, track consumption and adoption, resolve blockers, run program reviews, and align technical solutions (Azure, Modern Work, Dynamics) to customer business outcomes. Use Microsoft delivery methodologies and collaborate with partners and account teams.

Own and drive enterprise customer programs from onboarding to adoption, coordinating cross-functional teams (FDE, Product, Engineering), tracking status and blockers, engaging with SRE/cloud/security stakeholders, and ensuring timely completion of integrations, security reviews, and deliverables while building repeatable processes and clear customer communication.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.