Top Customer Success Jobs

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Own onboarding and lifecycle success for a portfolio of SaaS customers on Cruva. Lead training, manage relationships, troubleshoot issues with product/engineering, monitor health, surface retention risks, and identify expansion opportunities.

Own end-to-end account management, customer support, and ERP consulting. Build and lead a high-performing team, drive ERP adoption, trainings, month-end workflow optimization, and upsell expansion. Serve as escalation point for high-tier accounts, operationalize support SOPs and documentation, and partner with Product and Engineering to prioritize bugs and feature requests while becoming a product and accounting-systems expert.

Drive strategic customer adoption and retention for a CRM/field service platform. Serve as consultative leader, track/report customer metrics, communicate with stakeholders, create onboarding materials, and support growth in healthcare markets.

Build and run customer advocacy programs across ~20 large enterprise accounts: establish user communities and champion networks, drive executive engagement, coordinate onsite workshops and training, track engagement metrics, and maintain stakeholder and activity records in Salesforce while partnering with Account Management, Customer Enablement, and Solution Consulting.

Lead a team of client success professionals for accounting and consulting clients, driving retention, expansion, escalation management, account planning, renewals, and executive engagement. Partner with Sales, Product, and business leaders to run QBRs, coach staff, and translate customer needs into product and strategic outcomes to improve client health and growth.

Manage mid-market enterprise accounts to drive adoption, retention, and expansion of BrightEdge products. Build relationships with stakeholders, develop performance plans, support digital marketing/SEO goals, run QBRs, drive organic channel performance, identify renewal/upsell opportunities, and create customer-facing materials and best practices.

Lead a portfolio of middle-market self-funded employer clients as primary post-implementation contact. Manage renewals, account health, reporting, issue resolution, cross-functional coordination with implementation, sales, analytics, and third parties to drive retention, satisfaction, and growth.

Manage customer relationships to maximize adoption, retention, and lifetime value of ECP SaaS products. Proactively engage customers, diagnose adoption friction, coordinate cross-functional solutions, handle escalations and billing questions, develop playbooks and success plans, collect customer feedback, and drive outcomes through outreach campaigns and data-driven insights.

Lead post-sale customer success efforts for enterprise SaaS clients: build executive relationships, create success plans, drive adoption and renewals, identify expansion opportunities, monitor account performance, and report on revenue and renewal pipelines.

Manage a portfolio of federal customers to drive adoption, retention, and measurable value from Sonatype products. Lead structured onboarding and adoption motions, monitor customer health, surface risks and growth opportunities, coordinate cross-functional teams, and use GenAI to accelerate analysis, planning, and communication. Focus on proactive, outcomes-driven customer leadership within regulated federal environments.

Manage an SMB dealership portfolio to drive retention, adoption, and growth. Build stakeholder relationships, analyze account performance, run business reviews, identify risks/opportunities, coordinate cross-functional solutions, and document activity in Salesforce while leveraging AI tools for insights and productivity.

Partner closely with customers to design, implement, and scale GTM systems using Deepline. Diagnose data, integration, and workflow issues, build automation and reusable playbooks, advocate product improvements, and ensure customers achieve measurable outcomes while informing product and AI automation development.

Lead and coach a team of 4–8 Customer Success Managers focused on nonprofit and mission-driven accounts. Own strategic accounts as a player-coach, build scalable CS processes, drive value realization and expansion, partner cross-functionally on product launches and integrations, and represent Anthropic externally to advance AI adoption in the nonprofit sector.

Enter and update sales orders in the ERP, ensure accurate order confirmations and product fulfillment, provide timely internal data, handle general customer service calls and route issues, and maintain detailed, organized records while balancing multiple tasks.

Enter and update sales orders in the ERP, ensure accurate order confirmations and product delivery, provide timely data to internal teams, handle general customer service calls and route issues, and maintain attention to detail while managing multiple tasks autonomously.

Manage a portfolio of client accounts from onboarding through campaign delivery. Set up and optimize programs in Salesforce, monitor timelines and deliverables, analyze performance, present insights, and coordinate cross-functional teams to resolve issues and identify upsell opportunities. Ensure account health and contribute ideas to improve products and processes.

Manage a $2M portfolio of 200–400 enterprise accounts to drive retention, adoption, and expansion. Use product usage and health signals to identify risk and growth, run scalable success motions (automation, onboarding, webinars), deliver targeted 1:1 interventions, collaborate with cross-functional teams, and experiment with AI and automation to improve engagement and outcomes.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

Own the full customer journey for enterprise accounts: drive adoption, renewals, and expansion; become a product expert; educate and advocate for customers; present reviews and solve technical and business challenges.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Manage mid-market dental accounts to drive success during pilot and ongoing phases. Execute high-touch onboarding, implementation, training, and account reviews to increase usage, expansions, renewals, and up-sells. Build relationships across dental office staff, plan targeted expansion campaigns, improve success processes, and meet KPIs to minimize churn and support growth.

Manage a book of 50–70 growth-stage merchants to drive retention, product adoption, and expansion. Conduct business reviews and success plans, use data and health signals to prioritize work, partner with Sales and cross-functional teams, and resolve product/support issues to achieve measurable merchant outcomes.