Top Customer Success Jobs

Lead and develop a team of Customer Success Managers to drive enterprise customer adoption and retention for BrightEdge. Coach CSMs through SEO lifecycle phases, oversee success programs, set and track KPIs, collaborate cross-functionally, and be hands-on in resolving complex customer challenges to ensure measurable outcomes.

Manage a high-volume, pooled portfolio of post-sale K-12 clients using digital-first engagement and data to drive adoption, mitigate risk, own renewal planning, and support upsell/cross-sell while partnering with Sales and product teams.

Serve as a strategic client partner managing a portfolio to drive adoption, retention, and renewals while building renewal playbooks, coaching CSMs, forecasting churn risk, and enabling commercial growth across the CS organization.

Manage a portfolio of client accounts as a strategic CSM while leading onboarding, migrations, and implementation best practices. Drive adoption, conduct QBRs, track success metrics, own renewals, and collaborate with Sales, Product, and Support. Develop onboarding plans, run kickoffs, deliver training, document handoffs, and create scalable processes and playbooks to improve team enablement and time-to-value.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

Serve as primary customer contact to drive adoption, satisfaction, retention, and expansion. Manage onboarding, health metrics, renewals, upsells, de-escalations, success plans, and voice-of-customer feedback while collaborating with sales, implementation, and product teams.

Manage post‑sales relationships for sell‑side clients, drive onboarding, adoption, retention, and expansion. Act as product expert for AI integrations, monitor account health, mitigate churn, and relay structured client feedback to shape product roadmap while leading cross‑functional implementations.

Owner of enterprise customer technical and commercial health: debug integrations, trace API/webhook failures, build dashboards with SQL, lead QBRs and renewals, drive expansion and product adoption, create runbooks, and relay technical feedback to Product and Engineering.

Lead a team of Customer Success Managers to drive retention, expansion, and lifecycle outcomes for mid-market and enterprise accounts. Own segment strategy, refine playbooks, diagnose systemic issues, partner cross-functionally, and develop reps to operate with autonomy while maintaining high performance and predictable business results.

Serve as the primary customer advocate for the RigCLOUD platform, driving adoption, onboarding, training, retention, and expansion. Proactively resolve complex issues, analyze usage, document feedback, produce value reports, and collaborate with support, sales, operations, and development to optimize customer outcomes in oil & gas environments.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.

Founding Client Success hire owning member engagement, retention, and outcomes. Build onboarding and engagement engines, capture defensible outcomes data, drive renewals and expansion, partner with Product and Operations, and create the CS playbook and team foundations.

Design and deliver win-loss analysis programs for 15–25 clients, conduct interviews, synthesize themes, drive client adoption of Clozd software, manage renewals and expansion, and present findings to executive stakeholders.

Serve as a trusted advisor for top accounts, ensure customer health and adoption, drive renewals and upsells, run QBRs and adoption assessments, manage technical escalations, and coordinate cross-functional teams to realize customer value.

Lead strategic customer success for Portfolio accounts, drive retention and expansion, own executive relationships, mentor Customer Success Managers, run business reviews, monitor satisfaction metrics, resolve escalations, and collaborate cross-functionally to advocate for customer needs and improve processes.

Owner of post-sale operational success for enterprise accounts: drive adoption, monitor usage, run working-level meetings, surface expansion/risks, coordinate with account managers and engineering, and ensure renewal health through proactive account management and operational partnership.

Own a portfolio of enterprise law-firm clients: analyze account metrics, lead quarterly business reviews, manage escalations, identify expansion opportunities, and run technical integrations (API, EDI, SFTP). Spend ~80% on account growth and health, 20% on onboarding and integrations. Use BI dashboards and AI tools for analysis, risk detection, and client communications.

Serve as primary client contact for assigned managed clients, coordinate operations and escalations, ensure service delivery quality and contract alignment, drive retention and renewals, maintain account plans and technology roadmaps, recommend upsell opportunities, collaborate with internal teams, report KPIs, and lead executive-level client communications.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.

Manage the full partner lifecycle with a focus on high-volume onboarding (40–50 accounts/month) and fast implementations. Map requirements, run projects, coordinate data migrations, and build partner profiles. Post-onboarding, run QBRs, drive SaaS adoption and monetization, reduce churn, and collaborate cross-functionally to improve partner retention and value.

Manage onboarding, adoption, retention, and renewals for a portfolio of SMB and mid-market B2B SaaS customers. Build relationships with engineering and product leaders, monitor customer health, identify expansion opportunities, gather product feedback, and help scale customer success processes.

Manage a portfolio of mid-market customers: lead onboarding, implementation, adoption, renewals, and expansion. Build relationships with engineering/product leaders, monitor customer health, run outcome-focused check-ins, collect feedback to influence product, and define scalable success processes.

Own the full customer lifecycle for B2B freight customers: run pilots and implementations, drive adoption and renewals, collaborate with engineering on integrations, build 0-to-1 CS processes and documentation, and deliver customer education to maximize value from voice-agent platform.

Lead enterprise customer success across the Americas, build and scale teams and playbooks, own NRR, adoption, renewals and expansion, engage C-suite legal stakeholders, and translate customer insights into product and GTM improvements.

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.