- User Support Excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact
- Relationship and Trust Building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment
- Lifecycle IT Management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure
- Proactive Environment Management: Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment
- Process Standardization and Self-Service Empowerment: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently
- Security and Compliance Audits: Regularly audit the IT environment to ensure compliance with security standards and policies
- Strategic Project Management: Lead projects to enhance the IT environment and user experience, prioritizing impactful improvements
- Hardware Management and Office IT Setup: Oversee user-facing hardware and manage IT setups for office expansions, ensuring technological readiness and productivity
- Enterprise IT Solutions: Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery
You’ll join a culture of collaboration and excellence, surrounded by curious thinkers and creative problem-solvers. Motivated by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, collectively tackling some of the toughest challenges in the financial markets.
In addition, you’ll receive:
- The opportunity to work alongside best-in-class professionals from over 40 different countries
- Highly competitive compensation package including performance-based bonus structure
- 401(k) match up to 50%
- Comprehensive health, mental, dental, vision, disability, and life coverage
- 25 paid vacation days alongside market holidays
- Extensive office perks, including breakfast, lunch and snacks, regular social events, clubs, sporting leagues and more
- Solid foundation in Windows OS, Active Directory, AV equipment management, and troubleshooting IT issues across desktops, laptops, mobile devices, and printers
- Proficient with SCCM, Intune, Zoom, RDP, and a broad spectrum of user and collaboration technologies including Zoom, Slack, and Confluence
- Operational expertise in VMWare, backup solutions, datastore management, and basic network troubleshooting
- A minimum of 5 years in end-user support and enterprise operations, with extensive experience supporting and leading projects in the Microsoft ecosystem (Windows OS, Office suite, AD, DNS, Group Policy, DHCP), end-user technologies, and server environments
- Demonstrated capability in managing user access, SOE image creation/installation, and familiarity with SCCM
- Passionate about IT support and customer service, with a proactive can-do attitude
- Exceptional attention to detail, operational excellence, strong documentation skills, critical thinking, and a robust understanding of change control processes
- Your communication skills are top-notch, both written and verbal, and you're a team player committed to operational excellence
- Knowledge of telephony systems, PowerShell, Windows patching, user management for Microsoft Exchange, Atlassian products, Linux, Python, SQL administration, and experience with office fit-outs and remote teams
- A background in finance, a strong desire for technology exploration, and continuous learning are valued
- Advanced experience with Windows Server, application packaging, mobile device management, network design, and IT project leadership
- Certifications in Microsoft, project management, or relevant fields, along with a background in trading environments or IT product evaluations, are highly desirable
Our differences are our edge. Optiver does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, or other legally protected characteristics.
Below is the expected base salary for this position. This is a good-faith estimate of the base pay scale for this position and offers will ultimately be determined based on experience, education, skill set, and performance in the interview process. This position will also be eligible for a discretionary bonus (if determined by Optiver) and Optiver’s benefits package with the benefits listed above.
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What We Do
Optiver’s story began over 30 years ago, when we started business as a single trader on the floor of Amsterdam’s options exchange. Today, we are at the forefront of trading and technology as a leading global electronic market maker, focused on pricing, execution and risk management.
Why Work With Us
People at Optiver love challenges, welcome collaboration, and strive to be better tomorrow than they are today. Improving the market is an extraordinary challenge that requires a carefully crafted approach. Optiver provides a collaborative working environment to tackle these challenges. In fact, it is this way of working that sets us apart.
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