Top Customer Success Jobs

Own strategic insurance accounts across the full customer lifecycle, building relationships with stakeholders from adjusters to executives. Translate product usage and performance data into ROI narratives, improve adoption, retention, and satisfaction, and deliver customer enablement sessions. The role requires strong remote communication, autonomy, organizational navigation, CRM proficiency, and fluency in insurance claims workflows or the ability to learn them quickly.

Manage onboarding, implementation, adoption, and ongoing relationships for enterprise governance-platform clients. Advise customers on corporate law and governance workflows, interpret corporate documents, configure governance data, deliver training, resolve issues, identify expansion opportunities, track success metrics, and collaborate with Product, Sales, Implementation, and Support teams to improve client outcomes and internal processes.

The Customer Success Manager facilitates support for transitions from sales to active usage, manages customer relationships, drives loyalty, and oversees sales team performance.

The Commercial Customer Success Manager will manage customer relationships, ensuring value from CodeRabbit's AI-powered platform, handling renewals and expansion, and advocating for customer needs.

Manage post-sales relationships for dozens of corporate accounts in the corporate meal division. Drive upsells, referrals, retention, and engagement through regular business reviews, proactive health monitoring, escalation management, and cross-functional collaboration. Track expansion revenue, churn, NPS, and referral conversion to grow account revenue.

Support day-to-day execution of corporate meal programs by onboarding clients, monitoring service quality, resolving operational issues, tracking metrics, coordinating cross-functionally, and delivering clear customer communications to maintain high satisfaction.

As a Customer Success Manager, you will implement products, build lasting customer relationships, enhance customer experience, and collaborate with marketing to share success stories.

Manage customer relationships post-sale, drive product implementation, and ensure customer satisfaction, with a focus on deep partnerships and growth.

Lead and scale post-sale customer organization across strategic account management and high-volume customer success operations. Oversee enterprise account management, retention, expansions, and a technical support organization; drive AI/automation, operational reporting, customer feedback loops into Product/Engineering, and cross-functional partnerships to improve onboarding and support efficiency.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Customer Success Manager will maintain post-sales relationships with strategic customers, ensuring measurable value and successful implementation of ept AI's platform by guiding technical execution and managing customer outcomes.

The Customer Success Associate manages and retains a portfolio of customers post-implementation, focusing on account health, product adoption, and renewal readiness.

The Client Success Manager handles client relationships, onboarding, and maximizes service delivery to drive client retention and ROI.

Manage and grow client relationships across functions, introduce and demonstrate Gartner services, facilitate client engagements to surface priorities, recommend action plans, collaborate internally to remove obstacles, and review client performance metrics to drive satisfaction, retention, and growth.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

Manage customer experience and satisfaction for mid-tier managed-services accounts. Drive retention and value realization, run regular client meetings and surveys, manage escalations and root-cause actions, support onboarding and go-lives, maintain customer data, coordinate with project management and sales for upsell and change orders, and lead annual performance reviews.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

The Customer Experience Engineer will lead technical onboarding, guide customers on ECAD workflows, and identify expansion opportunities while supporting their adoption of AllSpice.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery teams, support pilots/renewals, and represent customers onsite or at headquarters. Maintain product knowledge of Benchmark's SaaS platform and travel as needed for meetings, conferences, and strategic planning.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate program activities, collaborate with delivery teams on projects, pilots, renewals and expansions, and contribute product knowledge to inform roadmap. Attend on-site customer meetings and quarterly HQ planning; maintain a flexible schedule and travel as needed.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery and product teams, support pilots/renewals, and visit customers or company offices as needed. Maintain flexible schedule and travel quarterly to headquarters and occasionally to customer sites or events.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Coordinate programs and projects, identify expansion opportunities, collaborate with delivery teams, support pilots/renewals, and travel for customer meetings and quarterly headquarters alignment.

10-12 week summer internship supporting customer success and account growth in a SaaS environment. Assist with customer communications, research and data analysis, coordinate meetings and programs, prepare presentations and reports, participate in customer calls, and support cross-functional projects while learning Benchmark's platform.

Manage a portfolio of SMB accounts as primary customer contact: drive product adoption, define success metrics, monitor health, deliver training and QBRs, advocate internally, and own retention and expansion outcomes.