Top Customer Success Jobs

Manage enterprise customer relationships, renewals, retention, and expansion sales for a SaaS security platform. Understand customer objectives and budgeting cycles, identify upsell opportunities, drive pipeline and ARR growth, resolve issues, promote Appdome solutions, and collaborate with global customer-facing teams. Gather customer feedback and travel regularly for customer meetings and conferences.

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Manage enterprise healthcare SaaS customer relationships, onboarding, success plans, account health, adoption, satisfaction, and renewals. Analyze CSAT and usage data to identify trends, guide corrective actions, and improve customer outcomes. Tailor communications, promote best practices and educational events, coordinate with account teams, and proactively address escalations and sentiment to drive retention.

Serve as primary client contact for media campaigns, translate business objectives into outcome-focused strategies, lead cross-functional teams for campaign delivery, present performance reports, identify expansion opportunities, manage project workflows, ensure quality and operational excellence across paid social, retail media, influencer, and analytics channels.

Own and scale partnerships with health systems and providers, driving patient acquisition, activation, adoption, and engagement. Build relationships with executive, clinical, and operational stakeholders; embed the platform into clinical workflows; lead strategic initiatives; and collaborate with Product, Engineering, Clinical Operations, and Data teams. Expand pilots into system-wide deployments, identify growth opportunities, and improve outcomes through data-driven iteration.

Serve as a trusted advisor for Pricing and Reference Data customers throughout the customer lifecycle. Monitor customer health, understand use cases and goals, conduct business reviews, communicate product strategy, drive adoption and expansion, gather feedback, and mitigate risks. Partner with account management, support, solution consulting, sales, product, and technical teams to deliver customer outcomes. The role requires customer success experience, data or technology solution knowledge, strong communication, project management, and problem-solving skills.

Manage a portfolio of small and medium-sized hospitality customers, serving as their primary post-sales contact. Drive product adoption, optimization, renewals, retention, upselling, and cross-selling by understanding customer needs and demonstrating Amadeus solution value. Collaborate with Sales, Product, and internal teams, provide revenue management and marketing guidance, analyze customer usage, develop client materials, and support business growth.

Manages enterprise customer relationships, drives retention and expansion revenue, identifies account growth opportunities, and conducts consultative executive meetings. The role supports implementation, creates scalable customer resources, maintains CRM data and forecasts, communicates platform value using analytics, and partners with Sales to grow existing accounts. Success requires digital marketing expertise, agency experience, consultative selling, quota attainment, pipeline management, strong presentation and communication skills, and the ability to identify opportunities from data.

Manage a book of SMB clients, serving as a trusted advisor to drive retention, renewals, adoption, and account growth. Educate customers on SPINS data products, provide insights and best practices, manage communications and escalations, mitigate churn risks, and advocate for customer needs with Product and Data teams. The role requires strong presentation, problem-solving, analytical, interpersonal, and account management skills, along with syndicated data experience and proficiency in Excel and PowerPoint.

Build customer and reseller relationships, provide product guidance and pre-sales support, process orders and invoices, report sales operations data, coordinate technical issue resolution, gather customer feedback, and improve customer-facing processes. The role requires strong communication, organization, phone and cold-calling skills, accurate data entry, and on-site collaboration at the Monroe, Washington headquarters.

The Customer Success Manager will oversee a portfolio of clients, ensuring satisfaction through strategic account management and customer engagement. They will drive client success by monitoring account health, supporting renewal processes, and partnering with internal teams for customer outcomes.

Manage the end-to-end success of education and enrichment partner accounts, including onboarding, program design, renewals, retention, and account growth. Build stakeholder relationships, resolve operational issues, support providers, conduct business reviews, and provide on-site assistance. Collaborate with Sales, Talent, and Operations while sharing partner insights to improve platform usage and customer success processes.

Own the post-sale customer experience for Finastra’s Retail Lending solutions by driving adoption, customer health, value realization, renewal readiness, and retention. Manage success plans, stakeholder relationships, escalations, onboarding, executive reviews, and expansion opportunities. Use customer usage data, AI-driven insights, digital engagement programs, and health scoring to prioritize engagement. Collaborate with Sales, Product, Engineering, Support, Professional Services, and Compliance teams to resolve issues and improve customer outcomes.

Manage a portfolio of mid-to-large strategic SaaS customers post-go-live to drive adoption, value realization, retention, renewals, and expansion. Serve as primary client advisor, run business reviews, monitor customer health, identify churn risk, coordinate cross-functional resources, and use platform and data to inform account strategy and improvement.

Leads Envysion’s Customer Success team and post-sale strategy for QSR, retail, and convenience-store clients. Owns retention, expansion, adoption, customer health, NPS, CSAT, advocacy, renewals, and executive escalations. Recruits and develops CSMs, builds scalable lifecycle playbooks, analyzes customer and platform data to demonstrate ROI, and partners with Sales, Product, Engineering, Marketing, Implementation, and Support to improve customer outcomes and influence roadmaps.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

Lead and build Neara’s US Customer Success Operations function, establishing scalable project management, governance, reporting, onboarding, training, resource allocation, and customer engagement standards. Oversee software delivery and implementation excellence, create executive dashboards, manage project risks and value realization, coach teams, and surface sustainability and burnout signals. Partner with Product, Engineering, leadership, and customers to improve operational rigor across complex enterprise software deployments.

Leads an on-site call center customer success operation, managing supervisors and team leads while coaching employees and driving accountability. Oversees service levels, customer satisfaction, quality, productivity, staffing, and workforce planning. Uses performance data, AI-enabled tools, reporting systems, and process improvements to enhance efficiency and customer experience. Partners with HR and cross-functional leaders on recruiting, training, retention, technology adoption, compliance, organizational growth, and change management. Handles escalated customer issues and presents operational insights to senior leadership.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

Manage customer adoption and value realization of CCC SaaS solutions by building trusted relationships, driving product utilization, analyzing usage data, leading success plans and business reviews, supporting renewals and growth, and partnering cross-functionally to improve outcomes.

Leads a team of Customer Success Managers supporting enterprise AECO accounts and a $50M+ ARR portfolio. Owns gross and net revenue retention, customer health, churn mitigation, and revenue growth. Coaches team members, leads executive business reviews, and partners with Sales, Professional Services, and Product to align account goals, customer feedback, and value delivery. The role is based in Lake Oswego, Oregon, or Westminster, Colorado, with a primarily in-office schedule and 15–25% travel.

Provides multichannel customer support by phone, email, and chat; documents inquiries in a case management system; maintains productivity logs; resolves complex issues through outbound communication; supports testing and special projects; and adapts to changing processes. The role is onsite in a call center, with flexible weekday hours and occasional peak-season overtime or weekend work.

The Customer Success Manager will handle account management, foster relationships, and ensure client satisfaction in the blockchain sector.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Leads and scales the global Customer Success organization for an enterprise B2B SaaS business. Owns onboarding, adoption, retention, renewals, expansion, customer health, advocacy, and success metrics. Builds scalable processes, segmentation, health scoring, forecasting, and operating models while developing the Customer Success team. Partners cross-functionally and engages executive customers to drive measurable business outcomes and company growth.