Top Customer Success Jobs

Manage a customer success team for dental solo and small group segments, enforce processes, handle escalations, drive retention/NPS/product adoption, mentor CSMs, track metrics, collaborate cross-functionally, and improve customer experience and team efficiency.

Lead and develop a Customer Success team to drive satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally, mentor staff, manage strategic customer relationships, and scale CS operations leveraging CS platforms and metrics.

Manage and grow relationships with commercial enterprise customers as a strategic advisor. Drive adoption, design success plans and SBRs, coordinate cross-functional remediation, identify renewal risk and expansion opportunities, and communicate product value to executives.

Manage and grow a book of B2B SaaS customers in wealth transfer: onboard clients, drive engagement and renewals, enable users through training, surface product insights, and partner with product/engineering to support expansions and advocacy.

Manage the customer lifecycle to drive adoption, retention, and expansion of QGenda products. Build executive relationships, coordinate with TAMs, Professional Services and Support, run enablement and training programs, monitor health metrics (NPS, CSAT, Churn), remediate at-risk accounts, deliver business reviews, and partner with Sales and Marketing on expansion and success stories.

Own a mixed SMB and mid-market book, manage onboarding through renewal, drive adoption and retention, collaborate with sales on pilots and expansions, build reports and analyze account data using Excel/Sheets and Metabase, and advocate for customers to improve processes and product outcomes.

Serve as strategic post-sale partner for enterprise customers, driving onboarding, product adoption, renewals, retention, and expansion. Collaborate with Sales, Product, and Support to resolve issues, influence roadmaps, deliver training, and demonstrate ROI.

Manage a portfolio of EverHealth customers to drive adoption, satisfaction, retention, and expansion. Build stakeholder relationships, monitor product usage, create individual success plans, identify upsell/cross-sell opportunities, and improve service delivery processes. Act as product expert and facilitator to close process gaps and improve customer outcomes.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Manage onboarding and ongoing success for 5–15 customer accounts, run 1–3 onboarding projects, monitor KPIs and customer health, deliver training and enablement, identify upsell opportunities, coordinate cross-functional teams, and feed product improvements from customer insight.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.

Serve as primary client contact for assigned revenue-cycle accounts, manage client relationships, oversee client service delivery, monitor billing effectiveness and cash flow, produce reports and recommendations, and coach team members to improve productivity and profitability.

As a Customer Success Manager II, you will manage a portfolio of customers, driving proactive success and retention through strategic management and data-driven insights, while advocating for customer needs internally.

Manage daily customer, sales, and broker interactions to ensure on-time order delivery. Coordinate with warehouse, quality, and logistics teams to obtain COAs, adjust shipping dates, and communicate delays. Maintain customer communications and files, run and share daily reports, back up the front desk, manage internal information displays, and support managers with special projects.

Lead a team of billing professionals, overseeing operations, ensuring quality and efficiency, providing coaching, and maintaining team engagement to drive client satisfaction.

Senior leader responsible for managing and growing high-value hospital and health system pharmacy partnerships. Establish executive relationships, drive partnership sales and renewals, oversee execution and financial performance of managed services, ensure quality of client deliverables, lead cross-functional teams, and deliver measurable outcomes.

Manage multiple customer accounts for a behavioral-health SaaS, understand customer needs, drive project and change management, coordinate cross-functional teams, ensure customer satisfaction and retention, and support upsell of additional functionality. Maintain regular client communication and meet retention and satisfaction targets.

Manage post-onboarding lifecycle for enterprise NORAM/LATAM accounts to drive adoption, retention, and expansion. Lead training, handle escalations, coordinate cross-functional resolutions, and deliver product feedback to improve customer outcomes and protect revenue.

The Client Success Manager ensures a seamless client journey from inquiry through onboarding and ongoing service, coordinating workflows and communication across teams to enhance client experience.

Own a portfolio of small/mid SaaS customers to drive onboarding, adoption, retention, renewals, and growth. Build relationships, monitor customer health, coordinate cross-functional teams, maintain records in Salesforce/Gainsight, and improve Client Success processes.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

Serve as primary client contact overseeing marketing programs, coordinate internal teams, create and execute strategic growth plans, measure success with client satisfaction and retention metrics, and manage daily client needs to drive revenue growth.

The Client Success Consultant manages client relationships, ensuring effective implementation and adoption of AI solutions, while identifying growth opportunities and maximizing retention.

Manage a portfolio of subscription customers to drive adoption, retention, ARR growth, renewals, and expansion using LAER methodology. Conduct QBRs, translate usage data into ROI, coordinate orders in ERP, maintain CRM data, identify upsell opportunities, and collaborate cross-functionally to mitigate risks and ensure customer success.