Top Customer Success Jobs

Lead and build the end-to-end post-sale customer success function to drive onboarding, adoption, retention, and expansion. Own metrics like NRR and GRR, create CS playbooks, tooling, health signals, and early-warning systems. Engage key accounts, close product feedback loops with Product and Engineering, partner with Sales and Marketing, and hire and scale the customer success team.

Guide customers through security and compliance journeys using Vanta's platform, managing a book of business, driving retention and outcomes, monitoring customer health via Catalyst, providing technical recommendations for compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), partnering cross-functionally, liaising with Support and Finance, and engaging customers in both Spanish and English to ensure adoption and value realization.

Lead AI-driven transformations for pharma clients, ensuring delivery quality and growth of strategic accounts, while expanding client partnerships.

Own post-sale client relationships for programmatic healthcare advertising accounts: manage campaign launches, optimizations, reporting, forecasting, RFP/media plan support, coordinate with Sales, Analytics, and Operations to drive renewals and account growth.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Lead and grow a Customer Success team focused on enterprise and mid-market SaaS customers. Drive adoption, retention, expansion, and commercial strategy; manage escalations, KPIs, complex renewals/negotiations, and cross-functional initiatives to improve service and product outcomes.

As a Customer Success Manager, you will build relationships with clients, drive user engagement, mitigate churn risks, and provide actionable insights using Similarweb's platform.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

Manage an enterprise book of customers for AI-enabled Legal Tracker and HighQ products. Drive adoption, value realization, retention and expansion via CSPs, EBRs, health monitoring, executive engagement, cross-functional collaboration, playbook creation, and use of Salesforce/Gong. Travel ~25%.

Manage post-go-live adoption, retention, renewals, and expansion for large enterprise SaaS customers. Own value realization through Success Plans, executive engagement, health monitoring, cross-functional coordination, and commercial strategy to drive measurable business outcomes.

Provide post-sales technical leadership for federal customers: drive adoption of Forward platform, troubleshoot issues, coordinate cross-functional teams, and conduct occasional on-site support (<10% travel).

Lead and unify a global Customer Success organization to build a scalable operating system driving onboarding, adoption, retention, expansion, and lifetime value. Own CS strategy, tooling (health scoring, automation, HubSpot CSP), metrics, forecasting, enablement, and cross-functional alignment while leveraging AI and 1-to-many models to grow outcomes without linear headcount increases.

Manage a portfolio of high-touch SaaS accounts to drive adoption, retention, and expansion. Serve as primary customer advocate, run QBRs and regular engagements, monitor health scores, mitigate churn, collaborate cross-functionally, and leverage AI tools to improve efficiency.

Own strategic direction, financial performance, and long-term growth for multi-million dollar strategic accounts. Build executive-level relationships, manage contracts and forecasts, lead cross-functional teams across NPD and sustaining operations, run strategic business reviews, identify and mitigate program risks, and drive account expansion and customer satisfaction.

Manage a customer success team for dental solo and small group segments, enforce processes, handle escalations, drive retention/NPS/product adoption, mentor CSMs, track metrics, collaborate cross-functionally, and improve customer experience and team efficiency.

Lead and develop a Customer Success team to drive satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally, mentor staff, manage strategic customer relationships, and scale CS operations leveraging CS platforms and metrics.

Manage and grow relationships with commercial enterprise customers as a strategic advisor. Drive adoption, design success plans and SBRs, coordinate cross-functional remediation, identify renewal risk and expansion opportunities, and communicate product value to executives.

Manage and grow a book of B2B SaaS customers in wealth transfer: onboard clients, drive engagement and renewals, enable users through training, surface product insights, and partner with product/engineering to support expansions and advocacy.

Manage the customer lifecycle to drive adoption, retention, and expansion of QGenda products. Build executive relationships, coordinate with TAMs, Professional Services and Support, run enablement and training programs, monitor health metrics (NPS, CSAT, Churn), remediate at-risk accounts, deliver business reviews, and partner with Sales and Marketing on expansion and success stories.

Own a mixed SMB and mid-market book, manage onboarding through renewal, drive adoption and retention, collaborate with sales on pilots and expansions, build reports and analyze account data using Excel/Sheets and Metabase, and advocate for customers to improve processes and product outcomes.

Serve as strategic post-sale partner for enterprise customers, driving onboarding, product adoption, renewals, retention, and expansion. Collaborate with Sales, Product, and Support to resolve issues, influence roadmaps, deliver training, and demonstrate ROI.

Manage a portfolio of EverHealth customers to drive adoption, satisfaction, retention, and expansion. Build stakeholder relationships, monitor product usage, create individual success plans, identify upsell/cross-sell opportunities, and improve service delivery processes. Act as product expert and facilitator to close process gaps and improve customer outcomes.