Top Customer Success Jobs

Manage a portfolio of approximately 80 SaaS customers, driving adoption, retention, renewals, and expansion. Identify at-risk accounts using health and usage data, execute churn-prevention plans, conduct executive business reviews, and align solutions with customer goals. Represent customer needs internally to Product and Engineering teams, while improving onboarding and success processes. The role requires commercial acumen, relationship management, analytical problem-solving, and experience managing high-volume customer portfolios.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Own post-sale relationships for managed service and programmatic advertiser accounts. Manage campaign setup, launch, pacing, optimization, reporting, and PMP deal execution across CTV, online video, and display. Advise clients on DSP, SSP, and DMP capabilities, provide training, troubleshoot performance, support RFPs, and identify upsell and cross-sell opportunities. Collaborate with sales, ad operations, and supply teams while maintaining accurate account records and documentation.

Own the end-to-end customer lifecycle for strategic enterprise accounts, including onboarding, adoption, renewals, retention, expansion, and executive business reviews. Build trusted relationships with security and executive stakeholders, translate privacy protection into measurable risk-reduction outcomes, manage escalations, support security and compliance workflows, and maintain account health, success plans, and forecasts. Partner cross-functionally with Sales, Product, Support, Marketing, Legal, and Security to improve customer outcomes and inform product and service strategy.

Manage customer success for government accounts by driving onboarding, product adoption, value realization, retention, and expansion. Partner with sales, product, engineering, and operations teams; provide technical enablement and training; conduct performance reviews; develop automated reporting workflows; assess account health; and support strategic planning. The role requires enterprise customer success, account management, or technical consulting experience, with public sector experience preferred and travel up to 50%.

Own post-onboarding customer relationships through renewal, retention, and expansion. Build Yotpo Discover’s customer success frameworks, playbooks, QBR templates, and success plans. Lead SEO and AEO audits, translate AI discovery insights into measurable recommendations, manage executive relationships, monitor adoption and performance, identify risks, and partner with Product on roadmap feedback.

Manage post-onboarding relationships with public safety agency customers, driving platform adoption, value realization, satisfaction, and retention. Provide enablement, training, strategic reviews, workflow guidance, and feature education. Monitor customer health, address risks, coordinate escalations with Support, Product, and Engineering, and communicate customer feedback internally. Collaborate with onboarding and account management teams to improve success playbooks, engagement strategies, and customer outcomes.

Own the full B2B customer journey from onboarding through adoption, retention, renewals, and expansion. Improve time-to-value, gather structured feedback for product and engineering, support contract processes, and build customer success playbooks and metrics. Partner with founders on go-to-market experiments, product-market fit, and growth initiatives while developing strong customer relationships.

Manage a high-volume portfolio of eCommerce customers, driving product adoption, customer outcomes, retention, and renewal readiness. Monitor customer health and usage signals, identify risks, create success plans, and coordinate resolution with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and customer success platform records, document engagement and risks, capture customer feedback, and use AI tools to improve portfolio management and surface actionable insights.

Manage B2B SaaS customer relationships, deliver tailored training, drive platform adoption, lead executive business reviews, identify sourcing savings opportunities, provide negotiation guidance, promote new features, and uncover upsell opportunities. The role requires strong knowledge of procurement, supply chain processes, and direct-material electronics sourcing, along with analytical, advisory, communication, and cross-functional collaboration skills.

Manage strategic relationships with primarily fire agency customers, driving onboarding, adoption, retention, renewals, expansion, and customer satisfaction. Translate wildfire, weather, fire behavior modeling, and risk analytics concepts into actionable guidance. Lead training, business reviews, issue resolution, customer advisory activities, and success metrics reporting. Represent customer needs in product planning and improve customer success processes, playbooks, and engagement models.

Manage strategic SaaS customer relationships across fire agencies and utilities, driving onboarding, adoption, retention, renewals, expansion, and customer education. Translate wildfire, meteorological, and risk analytics concepts into operational guidance, resolve escalated issues, conduct business reviews, analyze customer health metrics, and represent customer needs in product planning. The role also develops success playbooks, leads advisory activities, and improves customer success processes.

Own a mid-market B2B SaaS customer portfolio from onboarding through adoption, renewal, and expansion. Lead executive business reviews, demonstrate ROI, map customer workflows, identify churn risks and expansion opportunities, negotiate renewals, and maintain accurate health and forecast data. Partner with Professional Services, Support, Sales, Product, and Engineering while contributing to customer success playbooks and health-scoring models. The role requires a proactive, commercially confident approach and familiarity with professional-services operations, including utilization, billable hours, and project margins.

Manage and grow customer accounts by driving onboarding, adoption, expansion, and renewals for automation products and services. Build customer relationships, lead kickoffs and business reviews, communicate value propositions, identify opportunities from customer data and usage, and calculate potential ROI or savings. Collaborate with sales, product specialists, services, and leadership while managing recurring revenue contracts and customer success engagements.

Own partner onboarding, adoption, relationship management, issue resolution, program tracking, feedback collection, roadmap communications, and partner advocacy. Support commercial evaluations and contracting while developing repeatable processes for a growing partner program. Collaborate with Growth, Commercial Strategy, Product, Product Marketing, Engineering, Support, Legal, and Finance in a fast-moving environment.

Own strategic customer relationships throughout the lifecycle, serving as the main technical contact and driving adoption, value realization, retention, renewals, and expansion. Lead onboarding, training, workshops, business reviews, usage analysis, and technical escalations. Partner with Sales, Product, and Engineering to support deployments, resolve issues, surface customer feedback, and identify upsell opportunities for a cybersecurity microsegmentation solution.

Own the post-sale lifecycle for a portfolio of healthcare accounts, including onboarding, adoption, retention, renewals, and expansion. Lead business reviews, success planning, renewal negotiations, forecasting, and risk mitigation. Use customer data, usage trends, and sentiment indicators to drive measurable outcomes, ROI, and product value. Provide strategic guidance and education while partnering cross-functionally to represent customer needs. Healthcare industry knowledge and customer-facing commercial fluency are important.

Leads and scales the post-sale customer success organization, overseeing customer retention, expansion, adoption, renewals, and customer outcomes. Manages 20 or more Customer Success Managers and Leads, develops scalable lifecycle processes, integrates AI into customer success operations, and partners cross-functionally on product and revenue strategy. The role also manages strategic accounts, international expansion across Mexico and Latin America, team development, performance metrics, customer advocacy, and operational excellence.

Manage school district relationships, customer success strategies, retention, renewals, pricing, RFPs, and account growth. Conduct business reviews, identify risks, provide tailored solutions, educate customers, and uncover upselling and cross-selling opportunities. Collaborate with internal teams, communicate customer feedback, advocate for product improvements, and drive satisfaction, revenue, and long-term partnerships.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Develop and manage metrics-driven customer success programs, including customer journey mapping, segmentation, onboarding, win-back, usage growth, training, and engagement initiatives. Analyze customer and sales data, lead focus groups and product feedback sessions, collaborate with Sales, Marketing, Product, and Customer Success teams, and strengthen customer loyalty, product adoption, brand awareness, and commercial performance.

Manage large law firm accounts as the primary customer success lead, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Build trusted stakeholder relationships, create success plans, support change management, analyze customer health and usage data, and partner with Sales, Product, Marketing, and Enablement. Guide firms in adopting legal research, drafting, analytics, and AI-powered solutions while sharing customer insights internally. Texas residency, a JD, legal industry experience, and account travel are required.

Manage large law firm accounts by driving adoption, retention, usage growth, and measurable customer value. Build trusted stakeholder relationships, develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, and support change management. Use customer health and usage data to identify risks and growth opportunities. Partner with Sales, Product, Marketing, and Enablement while sharing customer insights to improve products and customer experience.

Manage a portfolio of large law firm accounts, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Build trusted advisor relationships, develop success plans, guide change management, analyze customer health and usage data, support renewals and expansion, and collaborate with Sales, Product, Marketing, and Enablement. Serve as the customer voice while promoting LexisNexis drafting, research, analytics, and AI-powered legal workflow solutions.

Manage large law firm accounts as a strategic advisor, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, lead change management, analyze customer health and usage data, and collaborate with Sales, Product, Marketing, and Enablement. Represent customer feedback to improve products and customer experience.