Top Customer Success Jobs

Supports customer adoption, utilization, satisfaction, and long-term success. Creates customer-facing training materials, develops success plans, tracks follow-up actions, gathers implementation requirements, assists with estimates and Statements of Work, and coordinates with Customer Success Managers, Solutions Architects, and stakeholders to improve customer experience and implementation quality.

Leads Drips’ Client Success function by managing executive client relationships, driving retention and revenue expansion, influencing product strategy, developing scalable playbooks and dashboards, overseeing escalations, leading business reviews, and hiring and mentoring Senior Client Success Managers.

Manage a large portfolio of government SaaS customers using scalable, repeatable onboarding and engagement programs. Drive adoption, retention, and time-to-value through enablement content, lifecycle management, segmentation, data-driven outreach, playbook execution, and cross-functional collaboration to resolve issues and demonstrate platform value.

Supports customer adoption, utilization, satisfaction, and long-term success for healthcare solutions. Responsibilities include developing customer success plans, preparing customer-facing training materials, tracking follow-up actions, gathering implementation requirements, assisting with estimates and Statements of Work, coordinating internally, and improving processes that enhance customer experience and implementation quality.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage enterprise customer success from post-onboarding through training, upsells, and renewals. Build stakeholder relationships, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and develop strategic action plans. Collaborate with sales, product, data science, and other teams to improve customer outcomes, support implementations, and drive retention and revenue growth.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Owns client success and end-to-end service delivery for high-tech accounts, including renewals, satisfaction, profitability, resourcing, SLAs, financial governance, and operational excellence. Leads cross-functional coordination, client escalations, account growth, forecasting, change control, risk management, and continuous improvement. Drives retention, expansion, value realization, and talent development while serving as the primary client advocate and account activity lead outside sales responsibilities.

Manage end-to-end client success and service delivery for energy-sector accounts. Own renewals, client satisfaction, profitability, revenue growth, contract margins, resourcing, SLAs, governance, forecasting, cash collection, risk management, and escalations. Coordinate delivery, sales, marketing, product, and project teams while advocating for client needs. Drive operational excellence, continuous improvement, talent development, retention, and account expansion through renewals and up/cross-sells.

Owns end-to-end client service delivery, renewals, satisfaction, profitability, staffing, SLAs, financial governance, and account growth for finance-industry clients. Leads cross-functional teams, manages escalations and risks, ensures contractual and commercial compliance, tracks KPIs, drives operational excellence, and develops pipeline opportunities. Serves as the client advocate while coordinating delivery, sales, product, marketing, and project-management stakeholders to improve retention, value realization, and account performance.

Manages a portfolio of SMB and mid-market clients throughout onboarding, adoption, value realization, renewal readiness, and expansion. Builds stakeholder relationships, develops success plans, monitors client health and usage metrics, leads business reviews, identifies risks, manages escalations, and coordinates Support, Product, Professional Services, Training, Technical Account Management, and Account Management teams. Documents client goals and feedback while applying risk management, insurance, and industry expertise to deliver measurable outcomes.

Owns the operational infrastructure supporting Client Success and Technical Account Management, including Salesforce and Planhat administration, reporting dashboards, client journey orchestration, satisfaction programs, community and portal management, conference coordination, knowledge management, and CS technology strategy. The role also leads cross-functional process improvements, change management, and practical AI initiatives that improve client engagement and organizational effectiveness.

Owns end-to-end success for a portfolio of SaaS clients by driving adoption, value realization, retention, and growth. Builds strategic relationships, develops success plans, leads business reviews, monitors client health, manages escalations, and coordinates cross-functional teams. Partners with Account Management on renewals and expansion, translates business needs into product solutions, documents client goals and risks, and applies insurance industry expertise to improve outcomes and client experience.

The Customer Success Manager will handle customer onboarding, support, and education, driving renewals and identifying new business opportunities.

Identify at-risk merchants, develop and execute renewal strategies, negotiate multi-year subscription renewals, close deals, pursue upsell/cross-sell opportunities, coordinate with Sales and Customer Success, gather merchant feedback, and communicate product issues to improve retention and platform usage.

Own customer deployments from kickoff through production, coordinating customers, engineering, and product teams. Lead technical onboarding, configure API and webhook integrations, validate workflows, track account health, support expansion, synthesize customer feedback, prototype proofs of concept, and maintain project documentation and runbooks. The role requires strong project management, technical fluency, proactive ownership, and comfort working in an ambiguous SaaS or AI environment.

Manages strategic healthcare customer accounts from onboarding through long-term support. Oversees healthcare technology equipment and service implementations, asset tracking, compliance documentation, service coordination, customer business reviews, ROI reporting, capital planning, and issue resolution. Builds stakeholder relationships, coordinates cross-functional teams and vendors, develops customer playbooks and lifecycle strategies, mitigates churn risks, and identifies growth opportunities. The role requires travel to customer sites near Palm Beach County and occasional physical handling of equipment.

Manage post-sale relationships for a portfolio of managed services clients. Lead onboarding, implementation, education, issue escalation, proactive engagement, adoption, value realization, renewals, and expansion opportunities. Monitor account health, usage, satisfaction, revenue, and costs while maintaining customer records and producing health reports. Translate client feedback into service improvements, resolve complex issues, and coordinate with internal delivery, account, CRM, and project management teams.

Manages day-to-day client relationships and enterprise technology service delivery for finance and insurance accounts. Coordinates delivery, project management, resource planning, governance, risk mitigation, contract compliance, financial forecasting, and service-level performance. Supports renewals, account expansion, pipeline development, and client retention while advocating for client priorities and measurable business outcomes. Collaborates across sales, consulting, engineering, product, marketing, and delivery teams to resolve issues and improve client satisfaction.

Owns client success and end-to-end consulting and engineering service delivery for telecommunications accounts. Responsibilities include client satisfaction, renewals, profitability, resourcing, SLA governance, financial oversight, forecasting, account growth, risk escalation, KPI tracking, and operational excellence. The role advocates for client needs, coordinates cross-functional teams, manages escalations, supports retention and expansion, and drives continuous improvement across engagements.

Manages day-to-day client relationships and service delivery for finance-industry accounts. Coordinates delivery, project, sales, and consulting teams; oversees contract performance, KPIs, risks, resources, renewals, forecasting, and client satisfaction. Identifies account-growth opportunities, supports change requests and expansions, advocates for client priorities, and maintains governance processes while helping clients achieve measurable value from technology services.

Manages day-to-day client relationships and service delivery for insurance industry accounts. Coordinates delivery, project, sales, consulting, and support teams; monitors contracts, SLAs, risks, financial performance, resources, and client satisfaction. Supports renewals, pipeline development, upselling, and account growth while advocating for client priorities and driving continuous improvement.

Manage enterprise client accounts, lead campaign strategy and design, deliver performance reporting and insights, oversee client communications, and support renewals and growth. Responsibilities include forecasting revenue, monitoring client health, coordinating internal investigations, leading performance calls and QBR preparation, and identifying expansion opportunities. The role requires translating complex data into actionable recommendations while managing multiple accounts in a fully remote SaaS environment.