Top Customer Success Jobs

Manage a portfolio of Key accounts, delivering proactive workshops and insights to drive growth. Cultivate relationships with customers and work cross-functionally to enhance customer success and retention.

Manage end-to-end customer onboarding, implementation, and adoption of drone inspection systems. Lead technical demonstrations, troubleshoot integrations, ensure safety and regulatory compliance, support POCs and sales, track utilization and ROI, and collaborate cross-functionally to scale deployments.

Manage customer portfolio, driving success by advising on B2B purchasing, fostering engagement, and developing client relationships across various sectors.

The Customer Success Manager will oversee client relationships, ensure customer satisfaction, drive adoption of Zip's platform, and collaborate with internal teams to enhance customer success.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.

Manage end-to-end relationships with enterprise, multi-location home services customers. Lead structured onboarding, implementation planning, and rollout execution. Drive adoption across voice, SMS, and email, coordinate cross-functional teams, document workflows and requirements, run frequent customer calls, and support expansion while traveling to customer sites monthly.

Build and scale the operating system for AI Deployment Management CSM: define metrics, compensation, segmentation, capacity and health models; create dashboards and cadences; analyze performance and partner with RevOps, GTM, and Finance to drive adoption, retention, and revenue growth.

Manage a portfolio of mid-market B2B SaaS customers across the Americas to drive retention, mitigate risk, and grow expansion. Serve as strategic advisor, run business reviews, lead renewals, build account plans, monitor usage/health, and collaborate with Sales, Product, and Solutions to align platform capabilities to customer goals and demonstrate measurable value.

Serve as primary post-sale contact for new VIP clients, guide onboarding, answer program questions, coordinate escalations, support retention, identify renewal and upsell opportunities, and work with internal teams to maintain client engagement and satisfaction.

Build and lead a Customer Success team to manage onboarding, deployments, and ongoing accounts for B2B hardware customers. Serve as primary customer contact, coordinate cross-functional issue resolution, track KPIs, drive adoption and renewals, recruit and develop staff, and create scalable processes and documentation to support growth.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

Primary contact for assigned customers guiding implementation, training, and high-level support of LCPtracker. Manage accounts, document outcomes, perform account analysis, and act as customer advocate. Lead projects, maintain functional product knowledge, meet SLA response expectations, and support retention through relationship building and proactive enablement. Attend required trainings and company events.

Partner with Customer Success Managers to support software implementation and ongoing account management for LCPtracker clients. Gather requirements, document processes, analyze data, create Salesforce cases/PDRs, maintain client relationships, and participate in internal projects and trainings to ensure compliance and customer satisfaction.

The Customer Success Manager will oversee onboarding, relationship management, issue resolution, and process building for SMB dental practices, driving satisfaction and retention.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, success planning, issue resolution, training, advocacy, and account expansion while coordinating cross-functional teams.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Administer, optimize, and support Recorded Future's Gainsight platform: configure rules, health scores, CTAs, playbooks, journeys, reports and automations; lead enhancement projects; manage support queues; partner cross-functionally to translate business requirements into scalable solutions and maintain documentation, testing, and governance.

Own a book of accounts from onboarding through renewal and expansion. Run kickoffs, drive time-to-value, manage multi-stakeholder rooms, forecast renewals, surface expansion opportunities, and build tooling/automations to scale customer success.

Serve as primary customer contact to ensure smooth onboarding, adoption, and retention. Build product expertise, run trainings/webinars, monitor health metrics, identify pain points, advocate to product/engineering, and work with sales on upsell opportunities.

Manage onboarding, implementation, and lifecycle account management for small-to-mid enterprise and retail clients. Build and maintain client relationships, perform account health assessments, document requirements and meetings, prepare status reports, coordinate QA/testing, manage support systems and strategic projects, and provide after-hours/emergency support as needed.

Manage onboarding, implementation, and lifecycle account management for hyperscale and large enterprise clients. Build and maintain client relationships, capture requirements, run meetings, produce status reports, track account health and QA metrics, manage support systems and documentation, drive renewals and continuous improvement, and provide 24x7 support including emergency response and periodic travel to data center locations.

Own post-sale success for strategic healthcare accounts: drive adoption, realized value, governance, and retention. Build executive relationships, create multi-quarter value roadmaps, manage escalations, and orchestrate cross-functional teams to deliver measurable clinical, operational, and financial outcomes.

Manage a portfolio of SaaS customers to drive retention, adoption, and growth. Serve as primary contact, monitor customer health, run QBRs, recommend optimizations, coordinate with Sales, Support, Product, and Professional Services, assist with renewals and expansions, and leverage AI tools to surface health signals and streamline communications.